Customer data has driven better decisions and highlights where workflow automation still needs improvement
What is our primary use case?
For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, service, and marketing.
The domain that I have come across is insurance, banking, credit unions, and an education sector where they want to set up a customer-centric platform and enable a close relationship with ongoing customers to retain them. We have to collect all their data and segregate it in a specific format in a dashboard or report generating view. With multiple integrations, which gets into the technical side, the space where I use Studio Creatio predominantly is to set up a customer-centric platform to arrive at a decision based on data.
What is most valuable?
Studio Creatio is a low-code platform through which we can implement the CRM landscape into any business domain.
Multiple categories of license procurement are available. If you are an enterprise or basic plan, or if it falls under a premium subscription, the SLA time varies. The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request.
The scalability of Studio Creatio is commendable, and I would rate it eight out of 10. It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.
What needs improvement?
The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, developer, or implementation partner has to develop process automation. It is not a drag-and-drop tool to create an application. It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.
It is not an absolute no-code solution. There are some areas with no-code flexibilities, but for specific business use cases or workflows, an understanding of the Studio Creatio ecosystem and .NET technologies is essential.
For how long have I used the solution?
What do I think about the stability of the solution?
The lower environment like dev environment or pre-prod environment tends to crash, though it is not usual. Whenever the site goes down, it is due to AWS or Azure service provider issues or errors from the developer side. Site crashing does not usually happen with Studio Creatio. It is quite stable, clean, and a steady platform.
How are customer service and support?
The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request. Most of the time, I end up getting an appropriate resolution from the customer support.
How would you rate customer service and support?
How was the initial setup?
There are different types of installation and deployment available. Studio Creatio offers cloud hosting services which happens within a couple of hours or even a few minutes. If you go with the on-premises setup, it can be done within a maximum of an hour. It is an easy setup process.
Which other solutions did I evaluate?
While implementing a CRM solution for education industries, instead of Studio Creatio, we picked another tool called Merito. It offered a seamless admission or student onboarding, which enrolls the students and completes the payment, with a default payment gateway integration system. Instead of Studio Creatio, we picked the Merito platform specifically for an admission process and child enrollment process.
What other advice do I have?
I am starting in a new organization by next week.
If it is feasible, at a later point in time, it can be made public, and for now, it can be anonymous.
The development team takes care of the maintenance if it is on-premises. They need to look after resource availability, servers allocated, and network security, which is typically an infrastructure and security maintenance factor. If the client opts for Studio Creatio's cloud solution, everything is managed by the product team, including maintenance, upgrading product versions, and installing patches.
The lower environment like dev or pre-prod environments tend to crash, but it is not usual and happens due to service provider issues like AWS or Azure going down or errors from the developer side.
I give customer support a rating of seven. I almost always end up getting results, but when implementing complex functionalities, the support ticket shifts to another mechanism involving advisory hours, which require additional payment on top of the subscription.
I give this product an overall rating of 7.
Flexibility and Adaptability that Drive Quick Results
What do you like best about the product?
It offers flexibility, a quick live launch, and great adaptability.
What do you dislike about the product?
I don't find anything that is useless. Simply, as an opportunity for improvement, I would suggest that the views and login load faster, as they often take a long time.
What problems is the product solving and how is that benefiting you?
The management of the client portfolio and the key information about them is essential for our work. Additionally, it allows us to identify and contact potential clients.
Total Versatility for Any Business
What do you like best about the product?
I liked that it is so versatile for any need of any company or business model.
What do you dislike about the product?
Nothing about them displeases me, I need to get to know them better
What problems is the product solving and how is that benefiting you?
It benefits us since the speed of implementation is very fast.
Versatile and User-Friendly Tool with Plenty of Uses
What do you like best about the product?
It has plenty of uses, user friendly. I don’t really know about the downsides
What do you dislike about the product?
I haven’t been in touch with it long enough to know
What problems is the product solving and how is that benefiting you?
It’s helping our sellers efficiently register all of the sales and clients data. Basically CRM functions
Rapid and Effective Development with Creatio
What do you like best about the product?
I like that Creatio offers a Low Code platform, which significantly facilitates and accelerates development. This allows me to visualize sales opportunities and perform effective tracking. Additionally, the integration of artificial intelligence (AI) in Creatio adds extra value, optimizing processes and improving the overall user experience by allowing us to tackle complex challenges more efficiently. The ease and speed of development on the platform make everyday use more productive and less complicated.
What do you dislike about the product?
The initial setup of Creatio required significant effort and time.
What problems is the product solving and how is that benefiting you?
I use Creatio to solve visibility and sales opportunity tracking problems. Being a Low Code platform with AI, it is easy and quick to develop, improving our processes compared to the previous CRM that became obsolete.
Agile, Flexible, and User-Friendly—No Complaints!
What do you like best about the product?
Agile and flexible, a great UI, good team to support
What do you dislike about the product?
Nothing that I can think of, it’s a great product and a great supportive team
What problems is the product solving and how is that benefiting you?
Global consistency, user adoption and easy to be agile and responsive
Great CRM platform
What do you like best about the product?
What stood out most for me was how adaptable the platform is. Working with the marketing team, we had a fair few specific requirements around lead routing, campaign tracking, and UTM capture. With Creatio, I didn’t have to hack things together it’s properly structured, and the tools for configuration are solid. Also, it’s quite nice that non-tech folks could take over bits of the setup later on.
What do you dislike about the product?
Nothing major to flag really. A few quirks here and there during initial setup, but nothing that couldn’t be sorted. Overall I’ve got a lot of respect for how the platform’s built. Don’t really have complaints just the usual learning curve.
What problems is the product solving and how is that benefiting you?
Easy to develop and customize complex CRM solution for specific reqest.
It amazing
What do you like best about the product?
No code build app every moment and no dizzy
What do you dislike about the product?
Cannot join to mitra, cause im from IT StartUp to
What problems is the product solving and how is that benefiting you?
No Code to Build App
Great tool for marketing tasks and lead generation.
What do you like best about the product?
I like that I can track and manage leads easy. Also, it's great to build campaigns and check results fast.
What do you dislike about the product?
Nothing really bad. I like the platform a lot. Maybe reports setup could be clearer sometimes.
What problems is the product solving and how is that benefiting you?
It helps me with demand gen tasks. I feel more in control of what’s working and what's not.
Powerful CRM tool
What do you like best about the product?
Easy of use, native AI integration capabilities
What do you dislike about the product?
Layout variations and workspace customisation.
What problems is the product solving and how is that benefiting you?
Covering most of the client needs
