Studio Creatio
CreatioExternal reviews
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The platform that drives results
What do you like best about the product?
I like that Creatio is more than just a CRM. It’s a platform with strong process management capabilities that helps to build required workflows at speed.
What do you dislike about the product?
Sometimes minor issues happen like with any other software. However, Creatio support team resolves them quickly.
What problems is the product solving and how is that benefiting you?
Previously our company didn’t use any software for case management and processes automation. Creatio implementation helped us optimize internal customer service operations. The system provided case categorization capabilities and omnichannel communication options that speed up case processing. With Creatio, we simplified cross-departmental collaboration and accelerated a number of internal processes.
Great, flexible product with phenomenal support
What do you like best about the product?
Creatio enables our business users to create workflows customized to their needs without requiring technical knowledge. It also helped us replace our old CRM and marketing automation solutions into a single platform with one source of truth for our data
What do you dislike about the product?
There was one sales data vendor that we subscribed to where the integration was not available in the Creatio marketplace. Creatio built a custom integration for us.
What problems is the product solving and how is that benefiting you?
We wanted to be able to create more automation and workflows on our CRM and Marketing. Business users can now create workflows on the fly without needing technical knowledge, helping us save time and increase efficiency.
Recommendations to others considering the product:
The flexibility Creatio provides to business users has been key for us. It helped us digitize many business processes across the organization without requiring technical and coding knowledge. Users can now individually create custom workflows that meet their individual business needs which has helped us transition from using our CRM as a system of record to more of a workflow enabler.
The platform to successfully support customer service processes
What do you like best about the product?
One of the best things about Creatio is its configurability. You can adjust the processes, so they perfectly match your business requirements. Additionally, the system is very intuitive and easy to navigate. It’s easy to track operational efficiency with built-in analytics.
What do you dislike about the product?
There aren't any significant flaws worth mentioning.
What problems is the product solving and how is that benefiting you?
Having implemented Creatio, our company established an efficient contact center operations framework. A user-friendly agent desktop allows for the seeing of all data in one window. Improved categorization of service requests and omnichannel communication options speed up their processing, decreasing over-due requests practically to zero.
Great product for big teams
What do you like best about the product?
We like easy customization: you can either do customization with or without writing code. This allowed us to integrate creatio product in our business easily and free up some time for developers as managers are free to create business processes themselves
What do you dislike about the product?
Few developers that can modify this product
What problems is the product solving and how is that benefiting you?
We have many workflows for different parts of our business and the main benefit is that all of our managers work on a single platform
Significant improvement from Salesforce CRM, easy to use and customize
What do you like best about the product?
Creatio is much easier to use and configure than Salesforce, which is the CRM we had been using previously. My interface is also cleaner - I only have fields that I actually use vs. hundreds of lines that take up the page but that I couldn't get rid of because Salesforce wouldn't let me customize my page.
What do you dislike about the product?
I've had a really positive experience so far but the one area of improvement I'd say is to embed dynamic search within the search bar. I now have to type out the entire account name in order to bring it up vs. just a few characters. This is simply a matter of convenience for me.
What problems is the product solving and how is that benefiting you?
Creating a CRM on a low-code platform that I actually enjoy using and where I can take advantage of all the functionalities that are important to me. It's really customizable which has been one of the best benefits.
Reliable CRM with low code philosophy
What do you like best about the product?
"Creatio" is a popular CRM. It is easy to use, affordable, and is reasonably popular software. The functionality is suitable for small to medium enterprises. It is relatively easy to set up. You do not need to hire a developer, and business users can do the configuration of "Creatio".
What do you dislike about the product?
Overall it is a good product. At times if the customizations needed are very complex, then it is possible that Creatio may not support them. Over all typical requirements can be set up in a small amount of time.
What problems is the product solving and how is that benefiting you?
We have used Creatio as a CRM to manage our leads, opportunities and pipeline.
Creatio helps organize data in a systematic way
What do you like best about the product?
Creatio is most suitable for : Calendar/Reminder System Email Marketing Internal Chat Integration Importing data Keeping track of activities
What do you dislike about the product?
Creatio is less appropriate for: Taking action with Real time tracking Integration with other platforms Can be more prompt wrt Customer Service Visualization of dashboards Deployment of data from different environments
What problems is the product solving and how is that benefiting you?
Creatio is helping my organization to align the company's employees along with our clients. It mainly addresses the problem of organizing all the data systematically so that it is easily accessible for everyone. Creatio is also helping us for the following things: Calendar/Reminder System Email Marketing Internal Chat Integration Lead Qualification Marketing Automation Task Management
Great platform and positive customer experience
What do you like best about the product?
I suppose I won’t be unique in saying that the most impressive feature of Creatio is the low-code development tools. To have the ability to adjust processes to meet every business need is why Creatio stands out.
What do you dislike about the product?
We like the platform, and our customer experience has been positive so far. There are a few process designer improvements that I would suggest, like the ability to copy-paste business process sections and use the mobile app for process configuration.
What problems is the product solving and how is that benefiting you?
Thanks to Creatio, we built a range of custom solutions to support our sales operations and interact with our prospects and clients efficiently. We created a unified digital environment ensuring transparency of our business processes by integrating Creatio with ERP and data management solutions. Advanced analytics and reporting help us monitor operational efficiency and help us make data-driven decisions.
Very intuitive software with amazing customer success team
What do you like best about the product?
I love the speed of the platform and how configurable it is. It was very seamless to get onboarded as well. The CS team at Creatio is awesome and made it super easy to get up and running quickly.
What do you dislike about the product?
I have no complaints thus far. In terms of different CRMs that I have used in the past, Creatio is my favorite by far.
What problems is the product solving and how is that benefiting you?
We use Creatio to track all outreach with teams outside of our organization as well as to leave notes internally for our team. Given how configurable the platform is, Creatio has really helped us improve our internal processes by optimizing our CRM layout.
Recommendations to others considering the product:
I would highly recommend using Creatio. If you decide to procure Creatio then I would also recommend working closely with their team to optimize your internal business processes as they are experts.
Creatio low-code/no-code solution
What do you like best about the product?
CRM capabilities with low code or no code tech stack allowing to build industry-specific workflow
What do you dislike about the product?
Round the clock customer support needs improvement
What problems is the product solving and how is that benefiting you?
Variety of use cases related to customer 360 and CRM capabilities
Recommendations to others considering the product:
would advise utilizing Creatio Academy resources
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