Studio Creatio
CreatioExternal reviews
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Good CRM for logistics companies
What do you like best about the product?
Before bpm’online we used Outlook to handle customer requests. However, with time we discovered that Outlook does not allow us to measure employee performance properly and collect customer data accurately. Also, it always huge problem for clients to duplicate their requests in case of absence their Manager. In addition, reporting has become difficult. We decided to switch to bpm’online CRM.
What we like about bpm’online is that it has an intuitive interface and a social look and feel, which makes working with the software easy. Bpm’online CRM allowed us to automate communications with clients and improve collaboration between multiple departments.
What we like about bpm’online is that it has an intuitive interface and a social look and feel, which makes working with the software easy. Bpm’online CRM allowed us to automate communications with clients and improve collaboration between multiple departments.
What do you dislike about the product?
Can’t think of any disadvantages at the moment, everything is working fine.
What problems is the product solving and how is that benefiting you?
Bpm’online enabled us to aggregate all the needed information in a single environment. This allows us to monitor and analyze manager performance. Having a 360-degree view of all the customers helps us predict their preferences – it is much easier to win their trust now. And there is no need to ask clients to repeat information they already discussed with other Manager.
With bpm’online we can easily measure customer satisfaction. We can communicate with customers directly from the system. This includes making calls, managing email, approving contracts and collaborating in the enterprise social network. Will use this system further.
With bpm’online we can easily measure customer satisfaction. We can communicate with customers directly from the system. This includes making calls, managing email, approving contracts and collaborating in the enterprise social network. Will use this system further.
Why should bpmonline ?
What do you like best about the product?
I feel free to customize, starting from modifying an existing module or making it from zero, it's easy just drag and drop, then a system can be build. Bpm in the build system is very fast.
Meanwhile, the marketing module is good, especially the analytic email blasting feature.
Meanwhile, the marketing module is good, especially the analytic email blasting feature.
What do you dislike about the product?
This application is heavy, running program is not fast, very dependent on resources and specifications that are quite large. And for mobile that still need further development.
What problems is the product solving and how is that benefiting you?
Bpm very helpful, especially in the marketing section, called the email blasting (bulk email) process to new leads or existing customer.
The benefits that I felt were helped by the results of the bulk email analysis, starting from how many customers click, unsubscibed, etc. So that I can plan more directed and targeted promos.
The benefits that I felt were helped by the results of the bulk email analysis, starting from how many customers click, unsubscibed, etc. So that I can plan more directed and targeted promos.
Recommendations to others considering the product:
Bpmonline can be the right choice for building a CRM, because bpm has provided a default CRM module that is in accordance with existing standards, and of course it can be customized freely.
Good CRM for equipment manufacturers
What do you like best about the product?
Earlier we couldn’t manage to analyze the performance of our sales team. As a result, it was hard for us to plan business development strategy. To make things worse – our employees worked with tables. We knew that it was high time to change the way we run our business.
We decided to give bpm’online sales a try, and…. it met our expectations!
We decided to give bpm’online sales a try, and…. it met our expectations!
What do you dislike about the product?
I dislike just one thing – that we didn’t implement bpm’online earlier.
What problems is the product solving and how is that benefiting you?
With bpm’online we can easily analyze both quantitative and qualitative performance indicators. For example, now we can quickly calculate sales conversion rate and lead value.
Recently we’ve discovered that our sales volume increased by 35% after bpm’online sales implementation. We were pleasantly shocked.
The system allows us to measure employee productivity performance so that we can properly gauge worker efficiency, identify who is working hard and who isn't. We can now determine how to properly compensate our workforce, and improve our workplace's overall productivity. Good job, bpm’online!
Recently we’ve discovered that our sales volume increased by 35% after bpm’online sales implementation. We were pleasantly shocked.
The system allows us to measure employee productivity performance so that we can properly gauge worker efficiency, identify who is working hard and who isn't. We can now determine how to properly compensate our workforce, and improve our workplace's overall productivity. Good job, bpm’online!
CRM that takes relationships with customers to the next level
What do you like best about the product?
Bpm’online increased our sales funnel conversion rates. It provides us with a bunch of new effective tools for managing diverse sales processes. For example, the system allows for effective lead management, which means our sales reps are able to easily track and capture leads through multiple sources.
Bpm’online forecasting tools enable us to forecast sales volume based on different criteria while opportunity management feature allows for generating sales forecasts taking into account client’s budget, opportunity stage and probability.
Bpm’online forecasting tools enable us to forecast sales volume based on different criteria while opportunity management feature allows for generating sales forecasts taking into account client’s budget, opportunity stage and probability.
What do you dislike about the product?
Currently there is no complaints about the system.
What problems is the product solving and how is that benefiting you?
Bpm’online CRM allowed us to manage all the sales processes in a single environment. Automatic task reminders increased customer satisfaction while standardized processes simplified the training of new employees. Additionally, this CRM helps us maintain communication history.
Bpm’online allows us for adding leads from different sources into a single database. The system enables us to distribute the leads based on the prospect’s needs and profile, which is very convenient. In addition, we use the dashboards to analyze statistics on leads, such as number and quality of the new leads, conversion rate, etc.
Bpm’online allows us for adding leads from different sources into a single database. The system enables us to distribute the leads based on the prospect’s needs and profile, which is very convenient. In addition, we use the dashboards to analyze statistics on leads, such as number and quality of the new leads, conversion rate, etc.
CRM that efficiently automates sales processes
What do you like best about the product?
Being a real estate developer, we were seeking for a tool that will help us keep track of all the internal business processes. Prior to bpm’online implementation, we were using Excel Spreadsheets. Because Excel wasn’t effective enough we decided to switch to bpm’online.
Bpm’online CRM allows us to automate any internal businesses processes. This system allows us to keep all the vital data in a single place so that we don’t have to worry about missing or forgetting something. Also, this system simplifies communication with clients a lot.
Bpm’online CRM allows us to automate any internal businesses processes. This system allows us to keep all the vital data in a single place so that we don’t have to worry about missing or forgetting something. Also, this system simplifies communication with clients a lot.
What do you dislike about the product?
As for now, nothing to complain about. But we would like to have an opportunity to integrate bpm'online with other services.
What problems is the product solving and how is that benefiting you?
With bpm’online we can easily manage long sales cycle. Also, the system allows
for analyzing the sales performance of our team. Recently, we’ve discovered that bpm’online allowed us to increase sales by 25%! Isn’t it impressive?
for analyzing the sales performance of our team. Recently, we’ve discovered that bpm’online allowed us to increase sales by 25%! Isn’t it impressive?
Optimization of the sales department
What do you like best about the product?
Before the introduction of bpm'online, InTech already had experience using CRM systems – we knew what we liked and didn’t like based on past experiences. Given the previous experience, we were looking for a tool that would allow not only to automate sales processes, but also to monitor and analyze the results of the work of the sales department. Bpm'online met these requirements, and its interface became an additional advantage of the system.
InTech can now analyze the effectiveness of the sales department in the context of the following results:
• volume of closed and potential orders;
• the amount of work done by managers in the context of calls, meetings, activities for the time period;
• customer base growth.
InTech can now analyze the effectiveness of the sales department in the context of the following results:
• volume of closed and potential orders;
• the amount of work done by managers in the context of calls, meetings, activities for the time period;
• customer base growth.
What do you dislike about the product?
Can’t say that we dislike anything at this point. At InTech, we have seen great results from bpm’online sales and credit the software for more sales and process transparency.
What problems is the product solving and how is that benefiting you?
The main task of implementing bpm'online was to collect all data on customers in a single system to conduct transparent work. Managers can go through all the stages of working with a client with high quality: from script conversations to invoicing.
Very easy when it comes to customization
What do you like best about the product?
- programming using the web interface
- works with javascript & C#
- update to date technology
- works with javascript & C#
- update to date technology
What do you dislike about the product?
- sometimes it's slow when using web UI
- slow when compiling codes
- slow when compiling codes
What problems is the product solving and how is that benefiting you?
- Time off request
- Integrated with in house database
- Integrated with in house database
My Experience with BPM'online
What do you like best about the product?
The fact that I don't have to be an IT expert to be able to define or create a process to be customized based on my needs, I love how easy it is to understand the functionalities and the processes.
A big portion of our processes are customized and BPM support and developers easily comprehend our needs when we create them
A big portion of our processes are customized and BPM support and developers easily comprehend our needs when we create them
What do you dislike about the product?
Reporting is limited, although you can create filters and dashboards and even export to excel if you want a specific report within BPM where you add some Mathematical formulas, then you find yourself very limited.
What problems is the product solving and how is that benefiting you?
It allows us to better identify our metrics.
Now we are able to better track our client journey and identify strategies to better approach them
Now we are able to better track our client journey and identify strategies to better approach them
Recommendations to others considering the product:
Easy to understand, great support
Incredibly robust, geared towards developers
What do you like best about the product?
I love the multiple integrations that are possible within the system due to the open API's and collaboration with a vast array of 3rd party vendors.
What do you dislike about the product?
Development uses some pretty heavy lifting when it comes to workflow creations and associations
What problems is the product solving and how is that benefiting you?
We're capturing how often we touch our clients so we can gauge the fee against the amount of work put in for that client
All information I need to do my job in one platform!
What do you like best about the product?
The automation and flexibility of the platform it provides. We have been able to implement and change our processes as our business evolved. It has helped our business to get more sophisticated without hiring more staff.
What do you dislike about the product?
The portal for our customer is not easy to configure but I know bpm'online is going to release a new version of their portals which will allow us to configure it as we wish using the same flexibility/capabilities as what the back-end interface currently offers.
What problems is the product solving and how is that benefiting you?
Transparency of information. It was a struggle to find out where we were at within the business but now we have Dashboard with all our KPIs. We are not spending days on creating reporting in spreadsheet anymore, it makes my life much easier. The other problem it tackled was reminders. For each process, we know where we are at and it is not up to someone to remember anything. Anyone can take over from anyone else as long as they have the necessary skills of course (but all information and processes are up-to-date).
Recommendations to others considering the product:
I believe it is a product which would allow any companies to grow with it. Whether you are a small or large company, and whether you are within a specific industry with special requirement, bpm'online is so flexible that it will cater for everyone requirements.
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