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End to End Business process
What do you like best about the product?
Flexibility of the system with the possibility of customization without involving development.
System reliability and availability are excellent.
The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.
Good filters and the ability to create custom dashboards.
Good support when needed. Partner network giving local support
System reliability and availability are excellent.
The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.
Good filters and the ability to create custom dashboards.
Good support when needed. Partner network giving local support
What do you dislike about the product?
As an SME customer, the costs build up prohibitively if you were to bolt on everything that you would really like to have.
User Licensing is somewhat inflexible.
Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes.
User Licensing is somewhat inflexible.
Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes.
What problems is the product solving and how is that benefiting you?
Mapping our end to end business process with an Activity lead system for our users to follow. Providing current status for all jobs in progress and statistical analysis over all past, present and future business.
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CRM: easy to track and report Customer Service / Sales calls
What do you like best about the product?
Simple to categorize and document a variety of contact touch points and easy to reference
What do you dislike about the product?
When creatio makes updates to its system, it often interupts our usage and requires additional work from our IT department to fix. Time they don't necessarily have.
What problems is the product solving and how is that benefiting you?
We have six phone representatives and over 1000 dealers that can call at anytime. It's likely that when they call, they won't be speak to the same person they last spoke with. Creatio is a great help in being able to review previous call history and being brought up to speed on previous issues/conversations
Creatio's platform amped up our efficiency and client satisfaction
What do you like best about the product?
we’ve automated our core business processes with Creatio CRM. as a result, our team enjoys super smooth process flows and enjoys transparency provided thanks to a unified environment for all data.
What do you dislike about the product?
I don’t like their UI. especially the process designer looks outdated to me.
What problems is the product solving and how is that benefiting you?
Creatio came in clutch for our cargo taxi services. it eliminated manual headaches – automation significantly upgraded our tracking and forecasting game. with this CRM, we elevated our customer experience and optimized moves with data-driven insights. bottom line, Creatio's platform amped up our efficiency and client satisfaction.
Underdog that is only getting better
What do you like best about the product?
Response to recommendations and continuing support, adaptability, ease of use. It has been great to take the base features and customize to our unique situations.
What do you dislike about the product?
Still missing a few key features of its competitiors and some of the legacy systems require additional time to implement into the new FreedomUI since we have had creatio a long time.
What problems is the product solving and how is that benefiting you?
The need for an adaptible business process to track both issues and new customer implementations as well
Wonderful support and a highly configurable system
What do you like best about the product?
The great customer support is the highlight of Creatio for me. The fast response times, coupled with a knowledgeable support team, ensures that any questions or issues are resolved promptly and efficiently.
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.
What do you dislike about the product?
The upgrades that Creatio make have a mixed benefit. While it means there are lots of new features and functionality, things we put in place a long time ago are possibly no longer the best implementation. This results in either using an outdated implentation or spending the time to update what we have in place. Just about everything flows well between versions in terms of interoperability though.
What problems is the product solving and how is that benefiting you?
Management of support tickets. Integration with thrid party APIs to help streamline our processes. It acts as our customer database and is a key part of our record keeping system. Our support and service teams deal with a large flow of emails and everything moves through Creatio. It would be impossible to control everything without it.
Flexibility for unique business needs
What do you like best about the product?
Creatio allows you to customize from top to bottom using low-code tools. Changes can be made with little to no programming knowledge saving both time and money. Creatio also has some great partners for more complex implementations and their support/customer success teams are top-notch.
What do you dislike about the product?
Many online reference materials are either outdated or difficult to understand for those with limited programming experience. It would be helpful to revisit these documents and include sample videos.
What problems is the product solving and how is that benefiting you?
Creatio supports our Sales Team through their sales cycle. Many of the processes which were previously manual operations have now been automated, giving back time to focus on driving additional sales.
creatio low code is very useful
What do you like best about the product?
You can easily provide the module you want due to its user-friendliness and low code logic.
What do you dislike about the product?
test and go live environment is very difficult. You can't do without your developer team
What problems is the product solving and how is that benefiting you?
It solves my problems in crm and support systems and benefits me.
Creatio Details
What do you like best about the product?
The multi-package structure is nice, you can do most things waiting in crm, you can go through it with code, it's nice
What do you dislike about the product?
I don't like business processes, a bit confused people may have trouble understanding, sometimes their bugs are very different, they work on support for money.
What problems is the product solving and how is that benefiting you?
we had to keep the multi-currency structure separate for a client recently, thanks to the low-code platform we did exactly what our client wanted and that's great
Creatio did not help me
What do you like best about the product?
I liked that color coding the stages was possible but only with the help of an outside consultant. This was not something I could spend time learning how to do.
What do you dislike about the product?
entering in contact information was not simple or quick. There was a lag in time for the system to process it and the forms and fields were not straightforward.
What problems is the product solving and how is that benefiting you?
It could act as a database for information but the amount of manual input required felt like I could have just used excel to capture the information. It could sort information and leads ok.
Increased Sales effectiveness
What do you like best about the product?
Creatio is a highly scalable and customizable solution. We constantly incorporate new ideas turning them into efficient workflows.
What do you dislike about the product?
Creatio Platform fully meets our business needs
What problems is the product solving and how is that benefiting you?
We were looking to better organize our sales team operations, and Creatio has proved to be a great solution to address this issue. With Creatio, we have our customer data consolidated in one place and can access it quickly from any device. Our reps easily schedule visits and manage tasks. The system helps us track team performance and turn data into actionable insights boosting results.
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