The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution.
Studio Creatio
CreatioExternal reviews
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Extremely flexible CRM with quick implementation
What do you like best about the product?
I've been involved in many CRM evaluations and implementations over the years and Creatio is the first I've encountered that offered a reasonable time-to-value proposition (quick implementation) and the ability to iterate rapidly as business needs shift or new use cases are discovered. The platform can be easily customized to the needs of most any industry, and adapting it to your own business can be done in weeks. Where heavy customization in most major CRMs brings a huge technical debt for ongoing support, Creatio's low code approach makes it easy to tailor the system to a customer's needs without this massive overhead.
What do you dislike about the product?
Cloud customers do not (currently) have access to any sort of infrastructure or performance monitoring. While this is not abnormal for hosted applications, it would be helpful to have direct visibility when users report slowness. This is somewhat mitigated by a very responsive customer service team!
What problems is the product solving and how is that benefiting you?
Creatio has made our sales team more efficient by alleviating their need to self-report their outreach attempts and has given leadership more direct visibility to drive best practices and accountability.
CRM that allows customization to match your business model
What do you like best about the product?
Ability to customize processes and automation to match our business needs. Great support to improve our processes.We've found Sales Creatio to be an excellent solution for our sales operations. It expertly guides our sales reps through the next optimal steps, dramatically reducing the occurrence of errors.
What do you dislike about the product?
There could be minor improvements to the aesthetics of how client interactions are viewed.
What problems is the product solving and how is that benefiting you?
effective management of leads, email marketing, sales and service in one platform
Scalable and Extensible
What do you like best about the product?
Creatio gives us the freedom to truly drive our business and guide our users in the same direction without our users feeling a "big brother" presence. The Creatio team is constantly driving themselves as well to produce a product that is stimulating to the end user as well.
What do you dislike about the product?
Having to deploy some updates in a package is a bit tedious at times, but that comes with the size of our business and we realize it is a necessary evil.
What problems is the product solving and how is that benefiting you?
Creatio is enabling our business to give more time back to our sales pros by giving them more detailed engagement in areas such as lead engagement, automated opportunities, and even specific segments of their customers that need attention based on data we determine in our BI tool which integrates with Creatio.
Managing customer relations is a breeze now
What do you like best about the product?
We are in the service sector and Creatio has been instrumental in addressing our challenges. Not only do they provide technologies, but also they make sure that we as business benefit from using the platform.
What do you dislike about the product?
Getting the hang of all Creatio's tricks took some time. But once we got the essence, it was worth the hustle.
What problems is the product solving and how is that benefiting you?
Our corporate customer satisfaction soared with Creatio. It’s now easy to manage all our interactions, see each touchpoint with every customer, forecast sales, budget our operational spending, and adjust strategy in response to the market needs.
End to End Business process
What do you like best about the product?
Flexibility of the system with the possibility of customization without involving development.
System reliability and availability are excellent.
The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.
Good filters and the ability to create custom dashboards.
Good support when needed. Partner network giving local support
System reliability and availability are excellent.
The availability of additional Apps and Connectors giving the ability to integrate with third-party services or to add utilities.
Good filters and the ability to create custom dashboards.
Good support when needed. Partner network giving local support
What do you dislike about the product?
As an SME customer, the costs build up prohibitively if you were to bolt on everything that you would really like to have.
User Licensing is somewhat inflexible.
Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes.
User Licensing is somewhat inflexible.
Low and no code development available now, but because our system processes were mapped and integrated at the lower code levels by a partner some years ago, it seems we are not able to take full advantage of this for making our own process changes, without perhaps starting from scratch again. We are therefore largely reliant on partner to implement changes.
What problems is the product solving and how is that benefiting you?
Mapping our end to end business process with an Activity lead system for our users to follow. Providing current status for all jobs in progress and statistical analysis over all past, present and future business.
CRM: easy to track and report Customer Service / Sales calls
What do you like best about the product?
Simple to categorize and document a variety of contact touch points and easy to reference
What do you dislike about the product?
When creatio makes updates to its system, it often interupts our usage and requires additional work from our IT department to fix. Time they don't necessarily have.
What problems is the product solving and how is that benefiting you?
We have six phone representatives and over 1000 dealers that can call at anytime. It's likely that when they call, they won't be speak to the same person they last spoke with. Creatio is a great help in being able to review previous call history and being brought up to speed on previous issues/conversations
Creatio's platform amped up our efficiency and client satisfaction
What do you like best about the product?
we’ve automated our core business processes with Creatio CRM. as a result, our team enjoys super smooth process flows and enjoys transparency provided thanks to a unified environment for all data.
What do you dislike about the product?
I don’t like their UI. especially the process designer looks outdated to me.
What problems is the product solving and how is that benefiting you?
Creatio came in clutch for our cargo taxi services. it eliminated manual headaches – automation significantly upgraded our tracking and forecasting game. with this CRM, we elevated our customer experience and optimized moves with data-driven insights. bottom line, Creatio's platform amped up our efficiency and client satisfaction.
Underdog that is only getting better
What do you like best about the product?
Response to recommendations and continuing support, adaptability, ease of use. It has been great to take the base features and customize to our unique situations.
What do you dislike about the product?
Still missing a few key features of its competitiors and some of the legacy systems require additional time to implement into the new FreedomUI since we have had creatio a long time.
What problems is the product solving and how is that benefiting you?
The need for an adaptible business process to track both issues and new customer implementations as well
Wonderful support and a highly configurable system
What do you like best about the product?
The great customer support is the highlight of Creatio for me. The fast response times, coupled with a knowledgeable support team, ensures that any questions or issues are resolved promptly and efficiently.
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.
Creatio is a critical part of our day to day business operations. It is used heavily by our team and it is vital that it is always availble and working as intended. The reliability of Creatio is so pivital and they excel at this.
What do you dislike about the product?
The upgrades that Creatio make have a mixed benefit. While it means there are lots of new features and functionality, things we put in place a long time ago are possibly no longer the best implementation. This results in either using an outdated implentation or spending the time to update what we have in place. Just about everything flows well between versions in terms of interoperability though.
What problems is the product solving and how is that benefiting you?
Management of support tickets. Integration with thrid party APIs to help streamline our processes. It acts as our customer database and is a key part of our record keeping system. Our support and service teams deal with a large flow of emails and everything moves through Creatio. It would be impossible to control everything without it.
A no-code solution that is scalable and offers CRM functionality to its users
What is most valuable?
What needs improvement?
HRM is an area where Studio Creatio lacks and needs to improve. The solution needs to have more customization options.
For how long have I used the solution?
I have been using Studio Creatio for over a year. I am a reseller of the solution.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a nine out of ten.
Two people are using the solution in our organization.
My clients who use the solution are medium enterprises.
How are customer service and support?
Getting the right set of people in Africa for technical support becomes a bit challenging, but their knowledge base is fantastic. There are write-ups in the solution's knowledge base, making it easy. When using people, the deployment takes time. I rate the technical support a six out of ten.
How would you rate customer service and support?
Neutral
How was the initial setup?
On a scale of one to ten, where one is low and ten is high, I rate the setup phase a five since we are in Africa and we are the sole providers of the solution in Africa. It is important to note that I am speaking about external deployments.
The solution is deployed on the cloud.
Around five people were required for the deployment.
The deployment took around 20 odd days to be completed.
What's my experience with pricing, setup cost, and licensing?
I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive.
What other advice do I have?
Studio Creatio is a fantastic product. It's the best product I have used to date.
I rate the overall solution an eight out of ten.
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