I use GoAnywhere MFT for data transfer and file management in my work.
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Reliable and Secure File Transfer Made Easy
What do you like best about the product?
What I like best about GoAnywhere MFT is how it simplified and automated our file transfer process without needing complex scripting. Earlier, managing transfers across different systems was quite manual and error-prone, but with GoAnywhere, everything is centralized and much easier to monitor.
What do you dislike about the product?
While GoAnywhere MFT is powerful, there are a few areas that could be improved. The initial setup and configuration can be a bit complex. The user interface, although functional, feels slightly outdated and could be more intuitive, particularly when managing multiple workflows or debugging issues.
What problems is the product solving and how is that benefiting you?
it has helped improve efficiency, reliability, and visibility in our file transfer processes, saving time and reducing operational overhead. With GoAnywhere, these transfers are now automated and centralized, which has significantly reduced manual effort and improved consistency.
File transfers made smooth and easy
What do you like best about the product?
I started using GoAnywhere MFT mainly to handle all our file transfers in one place, especially with data moving between different systems and teams. Before this, everything felt kind of scattered. I like how simple GoAnywhere MFT makes everything feel, especially with the workflow builder, which is a big plus for someone like me who doesn't want to write a lot of scripts all the time. I can just drag and arrange steps like picking the file, processing it, and sending it; it just makes sense when you look at it. I also really like that if something is running, I can actually see what's going on instead of guessing in the background, and if something fails, it points me straight to the issue, saving a lot of time. The workflow builder is honestly one of those features that made a big difference for me day to day. Everything is visual, so instead of reading lines of code, I can just look at the flow and instantly understand what's happening. When something goes wrong, since everything is laid out visually, I can quickly spot where it failed. This visual setup saves me a lot of time, especially during busy days.
What do you dislike about the product?
The workflow builder can get a little messy when workflows become very large or complex. When there are too many steps, it's not always as clean or easy to follow as smaller ones, so managing big workflows can take some extra effort. Sometimes troubleshooting, even though it is better than before, still requires digging a bit deeper than expected, especially for more unusual errors. It is not instantly clear what caused the issue. Also, configuring the system was overwhelming at first, with so many options and it wasn't always clear what to configure and in what order.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT to centralize and automate file transfers, reducing manual work and making processes less chaotic. Its workflow builder simplifies setup without needing scripts, saving time and effort while improving organization.
Reliable Secure File Transfers with a Learning Curve
What do you like best about the product?
I like GoAnywhere MFT for its centralized design, which allows me to track file transfers easily. The auditable track of transfers lets me see what's coming and going, which is really handy. I also appreciate the 'one pane of glass' feature because it means I don't need to remote into various servers to view file movements. Plus, the automation is helpful for setting this up.
What do you dislike about the product?
It took some time to work out my way around the user experience and it was a little bit of a learning curve for me to set it up. There was some learning curve to get it setup and make my way around the design, but nothing that was too big of an obstacle that I would say I wouldn't recommend.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT for secure file transfers internally and externally, relying on its centralized design to efficiently track file movements without needing to access multiple servers. Its automation features simplify setup, allowing me to safely manage data transfers across platforms.
Secures and Automates File Transfers Efficiently
What do you like best about the product?
I really like GoAnywhere MFT's audit logs, which help with traceability and compliance. The workflow automation is great because it cuts down the need for manual intervention in file transfers and does away with the reliance on custom scripts. I also appreciate the support for multiple file transfer protocols like SFTP, FTPS, HTTP, and AS2, which adds to its versatility. Plus, it secures my files, making me feel confident that they are protected during transfers.
What do you dislike about the product?
The pricing of GoAnywhere MFT is on the higher side. Plus, the UI could use some slight changes to feel more modern. I also think there is a potential security risk if it's not configured properly due to human error. Some aspects of the initial setup can be difficult. It was a bit complex, honestly.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT to automate secure file transfers and encryption, solving sharing sensitive files with vendors and internally, reducing manual work, and improving compliance.
Reliable and secure file transfer with strong automation
What do you like best about the product?
I like how GoAnywhere MFT brings everything into one place and makes secure file transfers simple and well organized. It gives strong control and visibility, so we can easily track where data comes from, how it moves, and where it goes, which really helps in daily operations. The automation through projects and workflows saves a lot of time, especially when handling large volumes of files or daily reports, and it reduces manual errors. The security features like encryption, multi-factor authentication, and support for protocols like SFTP and HTTPS make it reliable for compliance needs. It also integrates well with platforms like SharePoint and other cloud tools, acting as a smooth middleware solution.
What do you dislike about the product?
One challenge with GoAnywhere MFT is that the initial implementation can feel complex for enterprise-level setups, often requiring dedicated IT involvement to configure everything properly. Customer support can sometimes be slow or less hands-on when dealing with more advanced or specific issues, which can delay resolution. Also, while the tool is powerful, many of its features are not used frequently in day to day operations, making it feel like we are not fully utilizing its capabilities compared to its overall cost and potential.
What problems is the product solving and how is that benefiting you?
GoAnywhere MFT solves the problem of managing large volumes of file transfers in a secure, structured, and automated way, which was earlier time-consuming and prone to manual errors. Before using it, handling daily file movements across systems and departments required constant monitoring and coordination, increasing the risk of mistakes and delays. With automation through workflows and projects, these transfers now run smoothly without manual intervention, saving significant time and effort. It also addresses security and compliance concerns by providing encryption, controlled access, and detailed tracking of every transfer, giving full visibility into where data is coming from and going. As a result, operations feel more organized, reliable, and scalable, while reducing dependency on manual processes and improving overall efficiency.
Secure encryption has supported long-term file transfers but performance remains a concern
What is our primary use case?
What is most valuable?
Encryption is my favorite feature of GoAnywhere MFT. It performs really well in this capacity. I have not used the connectors for services such as Salesforce, SharePoint, Microsoft Dynamics, or other services. I have not used the agents in relation to GoAnywhere MFT. I have not tried using the Secure Forms feature to transfer text data from one computer to another. I have not tried using the GoFast feature to accelerate data transmission.
What needs improvement?
I would appreciate improvements in GoAnywhere MFT's overall functionality and performance.
For how long have I used the solution?
I have been using the solution since 2023.
What do I think about the stability of the solution?
GoAnywhere MFT has stability concerns. Memory usage is heavy and memory-intensive, which causes lagging and performance issues.
What do I think about the scalability of the solution?
GoAnywhere MFT has scalability limitations that impact its ability to grow with organizational needs.
How are customer service and support?
I rate the technical support for GoAnywhere MFT at eight or nine out of ten.
Which solution did I use previously and why did I switch?
I have not tried using alternatives to GoAnywhere MFT that do the same thing. I have not used Fortra.
How was the initial setup?
The initial deployment of GoAnywhere MFT was easy. I was the person who installed it. I do not recall the exact timeframe for the first deployment.
What's my experience with pricing, setup cost, and licensing?
The pricing for GoAnywhere MFT is a consideration for implementation.
What other advice do I have?
GoAnywhere MFT requires minimal maintenance on my end.
Streamlined Secure File Transfers with Room for UX/UI Improvement
What do you like best about the product?
I like how GoAnywhere MFT offers centralized automation of file transfer workflows, which significantly reduces manual intervention and dependency on scripts. It provides strong support for multiple protocols like SFTP, FTPS, APIs, and cloud integrations, allowing seamless integration with various customer environments. This feature improves reliability, reduces errors, and simplifies operations at scale. It also helps with secure managed file transfer across internal systems, cloud platforms, and external partners/customers. The centralized, encrypted, and automated data exchange meets compliance and audit requirements with detailed logging, access controls, and secure protocols.
What do you dislike about the product?
One area for improvement in GoAnywhere MFT is the UX/UI, which can feel less intuitive for managing complex workflows and large job volumes. Additionally, advanced monitoring, alerting, and cloud-native integrations could be enhanced to better support real-time operations and scalability in modern environments.
What problems is the product solving and how is that benefiting you?
GoAnywhere MFT solves insecure and manual file transfer issues, ensuring secure, automated exchanges. It meets compliance with logging and access controls. Centralized automation reduces manual tasks, and protocol support improves integration and reliability, simplifying operations.
Excellent Automation and Security with Centralized Control
What do you like best about the product?
The automation capabilities are excellent. Multi-step workflows, scheduling, and monitored folders help eliminate manual work and significantly reduce errors.
The security features are also strong—encryption, secure protocols like SFTP/HTTPS, and compliance support—which gives me confidence when handling sensitive data.
I also appreciate the centralized control and detailed logging, as they make monitoring, auditing, and troubleshooting much easier.
The security features are also strong—encryption, secure protocols like SFTP/HTTPS, and compliance support—which gives me confidence when handling sensitive data.
I also appreciate the centralized control and detailed logging, as they make monitoring, auditing, and troubleshooting much easier.
What do you dislike about the product?
The initial setup and configuration can be quite complex, especially for new users or smaller teams without dedicated IT support.
What problems is the product solving and how is that benefiting you?
Earlier, handling file transfers through scripts or manual uploads was time-consuming and prone to errors. GoAnywhere automates these workflows, which saves significant time and reduces reliance on manual effort.
It also improves reliability and helps cut down on mistakes. With automated workflows, along with alerts and monitoring, files are more likely to be transferred correctly and on schedule.
It also improves reliability and helps cut down on mistakes. With automated workflows, along with alerts and monitoring, files are more likely to be transferred correctly and on schedule.
Automation has simplified secure file transfers and supports nontechnical users effectively
What is our primary use case?
I have spent mostly one year of experience with GoAnywhere MFT, primarily in automation. Automation is what I appreciate most because we have approximately 20 to 30 customers who rely on automation since they prefer not to perform manual work. The automation capabilities in GoAnywhere MFT have made a significant difference for our customers.
After joining my organization, I spent nearly six months in training where I examined GoAnywhere MFT cases and issues. I did not solve them initially; instead, I observed my teammates and learned what they were doing and how they were fixing issues. After completing my training in GoAnywhere MFT, my main focus became GoAnywhere MFT exclusively. Following my training completion, I was promoted to associate engineer in emerging technology. I have now completed approximately one year of experience with GoAnywhere MFT.
In my organization, we have two or three products that work primarily with managed file transfer protocol, similar to GoAnywhere MFT. When I compare GoAnywhere MFT with those other products, I would say that GoAnywhere MFT is a very simple and very reliable product for my customers who are already using it. Since my customers are not technical, they want a very simple and convenient interface for use. There are other products in the market that we also use, but I would rate GoAnywhere MFT as an eight out of ten when compared to others.
We primarily use HTTPS and SFTP protocols. We mainly use SFTP because our customers use HTTPS, SFTP, and FTPS. They are using those three protocols and my workflows and work are conducted within these protocols only.
What is most valuable?
I have spent mostly one year of experience with GoAnywhere MFT, primarily in automation. Automation is what I appreciate most because we have approximately 20 to 30 customers who rely on automation since they prefer not to perform manual work. The automation capabilities in GoAnywhere MFT have made a significant difference for our customers.
In my organization, we have two or three products that work primarily with managed file transfer protocol, similar to GoAnywhere MFT. When I compare GoAnywhere MFT with those other products, I would say that GoAnywhere MFT is a very simple and very reliable product for my customers who are already using it. Since my customers are not technical, they want a very simple and convenient interface for use. There are other products in the market that we also use, but I would rate GoAnywhere MFT as an eight out of ten when compared to others.
During this one year of experience, I gained exposure to more products, including Secure Form, which behaves as a secure form in GoAnywhere MFT. Those products are also similar, but because of GoAnywhere MFT's secure form, I can say in simple terms that they are very simple and very easy to understand. Any of our customers can easily understand how to use it and how to securely form any type of information they want for their users. I can confidently say that Secure Form is also a very good feature of GoAnywhere MFT that our users are utilizing.
What needs improvement?
Recently, two or three customers, including some very valuable customers, faced a scheduler failed issue. In the past one week, they experienced issues where their schedulers failed in the evening in GoAnywhere MFT. After raising a case, approximately two weeks passed, but we did not receive a response to our email. Their response time for these types of cases is somewhat low.
Previously, GoAnywhere MFT was sold as a subscription-based product permanently. However, they recently made changes to GoAnywhere MFT to perpetual plans. We have 30 to 50 customers, and they must take a plan for a perpetual arrangement on a yearly basis. They must take a subscription for GoAnywhere MFT to use it. Previously, customers only had to make a one-time payment to use GoAnywhere MFT.
I preferred the previous deal when GoAnywhere MFT was sold as a one-time payment with permanent subscription-based access. They changed to perpetual plans, and this type of change is not appreciated by our customers. I notice this because I work in the technical department, primarily handling technical issues and tackling implementation, scheduling, automation, bug fixes, logs, and maintenance.
For how long have I used the solution?
I have been working with GoAnywhere MFT for approximately one year.
What do I think about the scalability of the solution?
Determining scalability requirements is difficult. In the initial phase, we must confirm what the customer needs. First, we must understand what the customer wants, including how many users they want to securely transfer files to. After understanding those requirements, we must think about how many MFT instances we require and how many Gateways we need to configure because load balancing is also required, as too many users can cause issues.
I can provide an example from approximately two or three days ago when one customer faced an issue. They have two MFTs and two Gateways. With two MFTs and two Gateways, they have 500 users and 5,000 automations and schedulers. What they experienced was that approximately in the evening from 3:00 to 4:00 PM, one cluster automatically restarted because of maintenance or a patch activity on the AWS machine. After that activity, their cluster one stopped, and the second one remained working. However, GoAnywhere MFT started behaving anomalously in a very strange way. Their scheduler got stuck, and they had to manually run the schedulers. Automations of schedulers were not working, and they faced this type of issue two or three days ago. I am currently working on that issue.
We fixed this issue by restarting those MFTs in parallel, after which it resolved. This was necessary because the customer is paying for the service.
How are customer service and support?
Our organization is a partner of Fortra, which is the GoAnywhere MFT product company. We are a partner of that company and we serve mostly Indian users. When customers raise any issue, case, or problem they are facing, they first contact us. After that, we raise the case to Fortra. There is a cycle we must follow for any resolution of issues they are experiencing, any feature requests, or any bugs they encounter. Because of that process, two or three days have already passed, but Fortra did not reply to us regarding why this happened and how we should remediate this in the future.
For support on small tasks, small issues, or simple queries, Fortra responds within one or two days. However, for this type of issue, they might take approximately one or two weeks. Sometimes they do not even provide us with a reply. We have to remind them about the case two or three times, and it might take three weeks.
I also have another example related to a support case issue. One of our other customers, HCL, a very large organization, faced some CVE vulnerabilities in their system. They received two vulnerabilities from their security team, and we had to check with Fortra regarding when they got fixed or whether this CVE was a type of issue they were addressing. We raised a case with Fortra, and they took approximately two months to provide a proper report for that CVE. For this type of response, our customer became very disappointed because they are paying substantial money to us and Fortra. I believe that for this type of case, Fortra should reply to us and resolve this type of case as soon as possible.
Out of 10 for support cases of this type, I would rate it as five. By comparing with others, I can say five or maybe 5.5, not more than that.
How would you rate customer service and support?
Positive
What other advice do I have?
GoAnywhere MFT is the primary product we use. We do not use GoFast. We only use GoAnywhere MFT and GoAnywhere Gateway. Most of our customers only use those two products. My overall review rating for GoAnywhere MFT is eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Secure Transfers with a Learning Curve
What do you like best about the product?
I like how GoAnywhere MFT securely handles file transfers, making the whole process simple. The automation feature is very useful because it reduces manual work and makes regular file transfers much easier to manage. The initial setup was quite easy and straightforward, with good communication.
What do you dislike about the product?
Sometimes the interface can feel a bit complex for new users, and it may take some time to understand all the features. A more simplified setup as well as clearer navigation would make it easier to get started.
What problems is the product solving and how is that benefiting you?
I use GoAnywhere MFT to securely transfer, automate, and manage file exchanges, ensuring data protection and reliability. It helps me move important files securely without worrying about data loss or exposure and reduces the manual work involved in sending files between systems or teams.
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