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CloudBees Platform

CloudBees | 1

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External reviews

606 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Banking

Good Experience

  • April 30, 2019
  • Review provided by G2

What do you like best about the product?
Core jenkins capability is great for providinon demand
What do you dislike about the product?
nothing i like about the jenkins core capability
What problems is the product solving and how is that benefiting you?
light weight jenkins masters


    Health, Wellness and Fitness

Great product

  • April 30, 2019
  • Review verified by G2

What do you like best about the product?
The dynamic nature provided by the Docker based build agent architecture. I've been able to in many cases, use it to migrate away from Ansible Tower for many jobs that utilize Ansible.
What do you dislike about the product?
The Jenkins pipeline syntax is often confusing.
What problems is the product solving and how is that benefiting you?
Building Blue/Green K8S deployment models. Building proper CI/CD pipelines as models for 'what good looks like.'


    Information Services

always highly supported

  • April 30, 2019
  • Review provided by G2

What do you like best about the product?
identifying the solutions quickly and provide the solution for each ticket
What do you dislike about the product?
documentation should be very clear like it should be one single location like common work space
What problems is the product solving and how is that benefiting you?
yes


    Banking

One of the best support teams to work with

  • April 30, 2019
  • Review verified by G2

What do you like best about the product?
CloudBees Jenkins Support team members are always quick to respond and they understand the issues really well and provide a solution as early as possible too. If anything unclear or need more information, they are very quick to open a call and provide the necessary support.
What do you dislike about the product?
There has never been an incident when we were unhappy with the support provided
What problems is the product solving and how is that benefiting you?
We are trying to streamline our CI practice and CJE Support team provides us with valuable guidance on how to achieve the results
Recommendations to others considering the product:
This is one of the best support teams to work with


    Food & Beverages

Fantastic experience

  • April 26, 2019
  • Review provided by G2

What do you like best about the product?
Fast response, quick resolution of the problem
What do you dislike about the product?
There is free version, yes. The paid version is expensive though.
What problems is the product solving and how is that benefiting you?
Automated CI/CD with Jenkins allows us to reduce time to market on the new features and products.
Recommendations to others considering the product:
Don't wait.


    Jan H.

Fast help, effective interaction

  • April 26, 2019
  • Review verified by G2

What do you like best about the product?
Result driven support, successful solutions provided
What do you dislike about the product?
Sometimes describing problems with ticket driven workflow is not really easy
What problems is the product solving and how is that benefiting you?
Integration DevOptics in our development process


    Information Technology and Services

Fast and persistent.

  • April 25, 2019
  • Review verified by G2

What do you like best about the product?
I get a response right away my SLA is 4 hours I normally get a response within 30 minutes. When we have a problem with solving the issue these folk do not give up... they keep working on the problem until I am satisfied.

Most of the folks I worked with supporting CloudBees have been extremely knowledgable, the others have been very knowledgeable. CloudBees and Jenkins is a vast ecosystem and I am impressed with the depth and breadth of their knowledge.
What do you dislike about the product?
I wish I could get a slack channel to ask for support.
What problems is the product solving and how is that benefiting you?
Installation, Configuration and integration. I have been able to set up the system in a kubernetes infrastructure and integrate it with the key parts of our business.


    Information Technology and Services

Professional and fast response

  • April 25, 2019
  • Review verified by G2

What do you like best about the product?
Great support and continuing contribution to open-source
What do you dislike about the product?
There isn't much that I want to change. Maybe ability to live-chat?
What problems is the product solving and how is that benefiting you?
Seek advanced documentation and best practices.


    Seth M.

Support is always prompt and painless!

  • April 25, 2019
  • Review provided by G2

What do you like best about the product?
Support is always fast to respond, and if I receive the same agent, they often remember the prior issues and build off past experience with my environment
What do you dislike about the product?
I wish I didn't have to contact support, but I'm new to Jenkins!
What problems is the product solving and how is that benefiting you?
Justification of using Jenkins as a CI tool, support makes Open Source easier to swallow
Recommendations to others considering the product:
DO IT


    Ibra K.

Good solution

  • March 27, 2019
  • Review provided by G2

What do you like best about the product?
I think it is a very good solution and I love how scalable it is depending on the issue your team or company wants to solve with it.
What do you dislike about the product?
I'd say it requires some training for developers to be proficient and to be able to easily integrate it into their systems, which might make it a bit expensive for the company overall.
What problems is the product solving and how is that benefiting you?
Using it mostly to provide Continuous Integration and Continuous Deployment for our product. It is efficient and scalable.