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External reviews

58 reviews
from G2

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    Government Administration

Level 2 Admin/App Support for Users

  • June 03, 2024
  • Review verified by G2

What do you like best about the product?
Although I'm new to this program and our implementation of it, the migration to Agiloft was streamlined and smooth as we received support in the process. Having Agiloft University as a basis for education was valuable in both discovering the program's abilities and how to support users as a Level 2 Admin. When receiving a request from a user to make changes or updates, researching on what actions to take to resolve the ticket was simple and easy, so far. Just a simple websearch will pull up lots of results from Agiloft, and the most relevant is usually the first one, if not the first few. Even though this program is used daily, we have not had many help tickets opened since we integrated it, which is a very good thing.
What do you dislike about the product?
There are none so far. As of this review, it's only been our 6th month using it.
What problems is the product solving and how is that benefiting you?
For the users, it's saving time and effort by having a repository of contracts created and managed, instead of using email or other software for signatures only. Agiloft is a one-stop shop program that has all the functionality that we need and use. As an admin, I'm able to provide support with ease, and escalate to Agiloft support if needed. So far, I haven't had to do so, with the level of support I'm providing.


    Lisa B.

Agiloft helps streamline and drive efficiency in our contracts process!

  • November 22, 2023
  • Review verified by G2

What do you like best about the product?
I love that it is a "one stop shop" for all things contracts. It captures our process, and has lots of capabilities we could still add on. We can generate templates, we can save key clauses, we can compare past versions, and we can store everything in one place, which makes negotiations much easier to track. Especially when something sits for a month between touches, I can easily see what I did last. It allows me to take notes and capture them, so that when I need to compile notes for approval, it is already there. It has capabilities with AI and software integration that we could also tap into. The implementation process was smooth, but there was a lot to consider.
What do you dislike about the product?
Some of our users say that it is not user friendly or intuitive. I am so close with it, it's hard to be a good judge of this. Generally, we get great feedback from our users. We have many users who log in less frequently, so it is harder for them to get the hang of it when they do.
What problems is the product solving and how is that benefiting you?
Agiloft solved the problem of not having any automation in our system. We used it to combine three separate processes all into one. It has driven efficiency across the board. Our admin is able to use her time to devote to other things, not just logging contract intake. We have added a ton of efficiency since adding Agiloft.


    Government Administration

Contract Management System

  • November 21, 2023
  • Review provided by G2

What do you like best about the product?
Agiloft Contract Management Suite has afforded us the opportunity to manage a vast amount of contracts and modifications in one place where once we were using paper contracts while obtaining original signatures on everything. Time has been taken back by using CMS to allow for greater investment of the teams' time with performance management of these activities. There is so much capability and ease of use of this system and we are still tapping into the tip of the iceburg and exploring further items on our priority lists, as a valuable resource for our team as well as other partnering agencies involved in our collective work. We use CMS daily and the ease of integration with other facets -systems in use for the Department's needs are exemplary. Our Customer Service Support Team is AMAZING and incredibly responsive and accomodating to our "wish lists" and trouble shooting requests.
What do you dislike about the product?
I would like to explore building out additional reporting capability which I am certain is there, but we will delve into further sometime in 2024.
What problems is the product solving and how is that benefiting you?
Building contracts, modifications for various new programs launched in 2023. Contracting has never been easier to manage since starting to use in 2018.


    Arlene E. G.

Highly configurable contract lifecycle tool with a clean interface

  • November 21, 2023
  • Review verified by G2

What do you like best about the product?
Agiloft was chosen upon leading a competitive demo process against five other tools.

Our implementation team was superb - they offered relevant insights about our potential ways of working, and really understood our use cases well. We came prepared after workshopping our needs with internal stakeholders and aligning on core processes prior to system selection.

Our users appreciate the clean interface and how configurable it is, so we can capture the right data at the right time. The internal customers like the ease of using the intake form, which we configured with conditional logic, so they only answer relevant questions for the type of contract they are requesting. The contract writers appreciate the plug ins for Outlook and Word, and the smooth integration with DocuSign (for many of them, this is their first CLM experience). Our technical team successfully integrated Agiloft with our existing systems for purchase requisitions, vendors, personnel, compliance, and reporting, so our data aligns with other enterprise systems.

We are receiving consistently positive feedback from our users, and are planning configuration enhancements to fine tune our experience.
What do you dislike about the product?
Reporting is highly configurable, but also fussy to configure, requiring an advanced user to set up. The results are also a bit plain. We are leveraging the Tableau integration to present that data in more appealing ways.
What problems is the product solving and how is that benefiting you?
Our company outgrew our prior CLM, which wasn't able to scale to meet our growth, integration needs, or expanded workflows. Agiloft has been flexible and configurable enough to allow our work to proceed in fit-for-purpose workflows with integrated enterprise data and the flexibility to manage different types of contracts that require different process participants.


    Michael L.

A powerful end to end CLM tool that will transform your contract management processes

  • October 12, 2023
  • Review verified by G2

What do you like best about the product?
Agiloft is highly configurable and offers the full spectrum of contract management functionality. It can be adapted to the specific use cases and needs of the organisation. The concurrent user license model enables the tool to be used widely without having to justify the cost of individual licenses for specific users.

Robust access permissions enable tight control over access to data. The user interface can be configured so that it only displays information relevant to the user role. Custom workflows can be designed as really simple, or highly complex and automated with conditionality on field values. Validation steps can be built to ensure a high level of data integrity and process compliance. Fields can be made conditional (for example based on contract type), mandatory, optionally with pre-filled default values, and can created in numerous styles including multi-choice lists, radio buttons, free text.

Advanced search functionality is highly powerful, and can be used to create sophisticated drillable dashboards and reports. The global search and quick search functionality enable users to find relevant records quickly, including via both keywords (documents are OCR'd) and meta data fields.

Contract templates can be integrated and auto-populated based on user input, enabling fast and simple creation of approved agreements without the need for legal team involvement. Email integration captures outbound and inbound emails relating to a contract record. Version control and on the fly redlining makes it easier to track changes during contract negotiation.
What do you dislike about the product?
Getting to grips with how to configure the system requires an investment of time, but it worthwhile in helping to understand Agiloft's capabilities and how best to design it. The online Agiloft University certification programme helps local IT teams become self-sufficient in configuration after initial implementation; whilst very comprehensive, this is extremely time consuming and we found that learning through design sessions with the implementation team was more effective.

The user-interface can appear complex initally, and requires careful design to ensure that it is a simple and intiutive as possible.

Import of disorganised collections of legacy contracts is best achieved by cleansing prior to migration; for example Agiloft does not include technology to identify duplicate agreements. The AI Platform can be trained to help capture meta data but as with all AI tools, some manual review will always be required.
What problems is the product solving and how is that benefiting you?
Providing a single source of truth repository in which the right people have access to the right contracts
Harmonisation of processes for creating, approving and managing agreements
Clear ownership and transparency


    Consulting

Efficient and easy to use platform for handling your contract needs

  • July 05, 2023
  • Review provided by G2

What do you like best about the product?
The Agiloft CMS has a user friendly interface and is customizable to meet any process need. We were able to launch our MVP with minimal user training and have contracts uploaded with ease. The data capture is clear and has clean search/reporting capabilities on the contract portfolio.
What do you dislike about the product?
Some of the additional plugins are not as customizable as we would like them to be now. For the MS Word plugin (contract assistant), we'd like to be able to adjust the metadata fields and make it fit closer to the firm's ideal processes.
What problems is the product solving and how is that benefiting you?
Agiloft is providing us with a source of truth - a database that will eventually house ALL contract types that our firm handles. Through the data fields we've captured on our contracts, we're able to see what commitments we've made to our clients and increase our overall compliance.


    Richard D.

Phase 1 implementation of Agiloft CLM has taken 2.5 months including migration of Legacy contracts

  • June 19, 2023
  • Review verified by G2

What do you like best about the product?
Fully relational database, allowing you to click through to records in a related table, e.g. from a Contract record to a Company record. The Contract workflow page allowing you to decide from which status a contract can move to in each situation. Powerful searching, including possibility of using different views when you are saving your Saved Searches
What do you dislike about the product?
If you are a European customer, you will be waiting many months more for the new releases as they seem to be released to US customers first of all. I would like to see additional filtering fields in the column headers of fields in the list/grid view, like ServiceNow provides for example. This is because you won't add 10 fields to the Quick Search panel, and I find myself scrolling down a lot to use the 'Add Filters' option to find a field from the Contracts table that isn't one of the 10 fields I added to the Quick Search panel.
What problems is the product solving and how is that benefiting you?
We prioritised a list of 100 pieces of functionality that were missing from our previous CLM provider. Agiloft scored the highest from the 26 companies we looked at. One of the biggest of those issues was searching/finding what you are looking for. The tables/data were very poorly accessible in our previous solution.
Agiloft's solution is so configurable. We have for example created additional tables in which to import our Hotel database and use the data from that table to define access rights for our users, e.g. a Hotel developer in Central Europe would see all the contracts of the Hotels in Central Europe.


    Textiles

Making Agiloft work for our complicated process

  • May 30, 2023
  • Review verified by G2

What do you like best about the product?
The flexibility of Agiloft is just what our company needed. We have a complex approval process for our contracts. Agiloft is able to make those approvals happen. Plus, we have the flexibility to change various aspects of the system. We see lots of potential for various uses as our knowledge grows.
What do you dislike about the product?
As an admin, the only downside is understanding how various tables and fields work together so one change doesn't cascade into multiple issues. The admin training should coincide with the system being built, brining company admins into the process and explaining as Agiloft builds.
What problems is the product solving and how is that benefiting you?
We are finally using eSignatures and have a system that can easily be changed by admins, instead of waiting for CLM company or IT to make changes.


    Health, Wellness and Fitness

Best In Class Enterprise CRM !!

  • March 29, 2023
  • Review verified by G2

What do you like best about the product?
Agiloft is not just one product or solution but a platform that, in addition to its core CLM capabilities can also provide solutions to meet other non-CLM business challenges and needs.
What do you dislike about the product?
Agiloft provides superior flexibility, which can sometimes present challenges with governance and change management. Have a plan in place for this at the start.
What problems is the product solving and how is that benefiting you?
Consolidated Contract Repository across the enterprise.
Standard Data Structure & workflow process for Legal Teams
Error reduction in Accounts Payable process
Avoidance of penalties with federal compliance
Agility to meet changing business needs and processes.
Integration with other enterprise systems reducing duplication of data entry


    ALLISON G.

Autoliv - ACLM

  • March 21, 2023
  • Review verified by G2

What do you like best about the product?
This system can be a one-stop shop for contract management. It is effortless to use, and the set-up flow made sense for business needs. If I had been in the project from the beginning, I would have most likely used the system to its fullest capacity, with one caveat, that is not the fault of Agiloft. They were incredibly helpful in finding a workaround to the effect.
What do you dislike about the product?
The only issue that I have with the system is that to store every single purchase order that comes in with the system, that would have been months of development to be able to acclimate to the wide variety of templates that the OEM's use to communicate purchase orders. This is not to the detriment of Agiloft, just the sheer magnitude and variety that did not allow full capacity. They were incredibly helpful in finding a workaround to the effect.
What problems is the product solving and how is that benefiting you?
ACLM is providing a solution to "who has the document" and "Where can I find it" Let's not forget "that person is no longer with the company, and I need access to their files." With ACLM, we also make a structure and proper decision flow for contracts, not just "back of the napkin" agreements. The length of history that this will provide is much more effective than a simple 18-month email retention, and all communication is filed by the program and will be consistent with the finding of the data that is/could be required.