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Reviews from AWS customer

7 AWS reviews

External reviews

347 reviews
from and

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5-star reviews ( Show all reviews )

    David Leonard

The overall experience with Crowdstrike Falcon is highly positive, with seamless scalability, easy deployment, and exceptional stability once properly configured.

  • February 08, 2024
  • Review provided by PeerSpot

What is our primary use case?

We rely on CrowdStrike Falcon for comprehensive threat detection, prevention, and valuable insights. This robust solution also offers identity protection features. Our dedicated team of six professionals effectively manages the platform, ensuring its effectiveness across multiple locations, including our data centers and core facility.

How has it helped my organization?

CrowdStrike's advanced detection and prevention capabilities offer a superior level of protection against potential threats. Its unique feature of automated rules is designed to effectively confine threats at the device level. This automatic confinement of high alerts ensures that the device is secured immediately, buying crucial time for the dedicated response team to identify and neutralize the threat. This proactive strategy not only minimizes the potential impact of threats but also guarantees a rapid and efficient response to any security incidents, thereby enhancing the overall security posture.

What is most valuable?

We appreciate Falcon's network visibility feature as it allows us to monitor the evolution of threats on PCs and within the company network. The solution's real-time incident response is notably swift. Initially, we encountered numerous false positives during the project initiation phase. However, we managed to resolve most of them independently or with assistance from CrowdStrike support. Consequently, our security levels were significantly improved, and we elevated all parameters to their maximum. Currently, we seldom encounter false positives. Most of these were low-level alerts, while the high-level alerts were automatically quarantined.

What needs improvement?

While Falcon's advanced capabilities offer robust security solutions, it's worth noting that some of these features may come at a higher cost. This could potentially make it a less economical option for small to medium-sized businesses operating on tighter budgets. It's important for such companies to weigh the benefits of Falcon's comprehensive protection against their financial constraints to make an informed decision.

For how long have I used the solution?

We have been using CrowdStrike Falcon for nearly five years already.

What do I think about the stability of the solution?

Crowdstrike Falcon demonstrates exceptional stability once it has been properly configured with the appropriate settings. While there may be a period of adaptation and configuration required to ensure optimal performance, once the solution is in place, it operates with remarkable stability. Users can rely on Crowdstrike Falcon to consistently deliver reliable and secure protection without significant disruptions or instability.

What do I think about the scalability of the solution?

I would rate Crowdstrike Falcon a nine out of 10 for scalability. It offers seamless scalability, allowing easy expansion of the sensor deployment to accommodate growing needs. However, it's worth noting that the primary limitation one may encounter is the cost associated with deploying additional sensors.

How are customer service and support?

I rate CrowdStrike support nine out of 10. It's fantastic. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We made the switch from Symantec to Falcon because we required a solution that offered greater speed, reliability, and the ability to effectively handle the wide range of advanced threats present in the wild.

How was the initial setup?

The initial setup of Crowdstrike Falcon was straightforward and efficient. The cloud-based deployment process was seamless for most components, with the exception of the sensors. Deploying the sensors to PCs was automated and hassle-free, requiring just a few minutes per device. However, to ensure the highest level of protection and customization, we opted to manually install the sensors on our servers. This hands-on approach allowed us to have greater control and assurance over the server deployment, ensuring the best possible protection for our critical infrastructure.

What was our ROI?

We've seen an ROI in terms of time saved. It's probably around 5 percent. 

What's my experience with pricing, setup cost, and licensing?

While Falcon's advanced capabilities offer robust security solutions, it's worth noting that some of these features may come at a higher cost. This could potentially make it a less economical option for small to medium-sized businesses operating on tighter budgets. It's important for such companies to weigh the benefits of Falcon's comprehensive protection against their financial constraints to make an informed decision.

Which other solutions did I evaluate?

Of course but I can't disclose this information.

What other advice do I have?

I rate Crowdstrike Falcon nine out of 10. 


    Robert S. Balter

The sensor requires very little memory and doesn't slow down your computer

  • January 23, 2024
  • Review provided by PeerSpot

What is our primary use case?

I'm a tax lawyer, so the IRS requires me to have a security program. 

What is most valuable?

Everything is automatic. I install the sensor and renew the service. Periodically, I get a notice that they've shut something down. It couldn't be less painful, and it couldn't be more reassuring. I never need to do anything with it. I don't tweak it or update it. 

You place a sensor on your computers that requires a very small amount of memory. It's about 39k or so to run the sensor. It's not like other programs that slow down the computer. CrowdStrike is constantly scanning your computer from the cloud and responds in a millisecond when it detects anything. 

What needs improvement?

The content-filtering features for children could be improved. We have young grandchildren aged 12 and 8. My daughter, their mother, wants to keep them from getting in trouble on the net. She looked at all these other solutions from Google, Microsoft, etc., and she couldn't figure out how to make any of those work. I told her that I bet CrowdStrike could handle this. Sure enough, CrowdStrike can do exactly that. It's the same solution that the Defense Department gets. It works, but it's a little complicated to implement. It could be simpler to set the policies. 

For how long have I used the solution?

I have used CrowdStrike Falcon for three or four years. 

How are customer service and support?

I rate CrowdStrike support 10 out of 10. It's an email-based procedure. You create a case, and they notify you when it's assigned. You get an email from the technician, and you correspond back and forth. I usually request a phone call. They respond quickly. It's usually within half an hour to an hour. The tech support is perfectly adequate and certainly helps with whatever you want. They're nice, and the people seem intelligent.

How would you rate customer service and support?

Positive

How was the initial setup?

Setting up CrowdStrike Falcon is easy. They give you this enormous knowledge base. I almost never use it, but it covers absolutely everything. They also do a lot of handholding for the installation. You can get somebody to call you and tell you that everything is in the right place and it's doing all the right stuff. You can also do it by yourself, and you'll get an email message saying your sensor has been installed on this endpoint.

It took me about half an hour to an hour to download and install the sensor, but I also think it was influenced by the level at which I use CrowdStrike. I am their most basic user. A more complicated environment like the Defense Department might take more time.

What was our ROI?

CrowdStrike Falcon offers a great value. I'm the smallest kind of customer they had. It's a big step up. I had a more robust subscription, but I found I didn't use any of it ever, so I just cut back to the same thing that I had to begin with. You hardly notice any difference.

What's my experience with pricing, setup cost, and licensing?

Crowdstrike Falcon is relatively cheap. 

Which other solutions did I evaluate?

We also considered Palo Alto. It had a device, but once you got it, you had some technical issues to deal with. I don't know if Palo Alto's requirements were more or less onerous than CrowdStrike's, but it seemed a little more complicated. 

The two products had similar pricing. Palo Alto was about $750 for the device and a small amount for maintenance and whatnot. The other one is $500 a shot. The fact that you can get some other form of security software for a tenth of that price doesn't matter. It's just not even worth thinking about.

What other advice do I have?

I rate CrowdStrike Falcon 10 out of 10. It's extraordinarily easy to implement and use. You can do some advanced things that require some expertise, but those levels of security would be more appropriate for larger enterprises.


    Rohith Kumar-Gurram

Seamlessly integrates, is stable, and is suitable for all sized organizations

  • January 19, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use CrowdStrike Falcon for endpoint protection against malicious activity.

What is most valuable?

Among CrowdStrike Falcon's most valuable capabilities are its UEBA and SOAR functionalities, along with its seamless integration with any other SIEM solution.

What needs improvement?

The detection time has room for improvement.

For how long have I used the solution?

I have been using CrowdStrike Falcon for two years.

What do I think about the stability of the solution?

I would rate the stability of CrowdStrike Falcon ten out of ten.

What do I think about the scalability of the solution?

I would rate the scalability of CrowdStrike Falcon a nine out of ten.

How are customer service and support?

The technical support is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are an MSP and have used and provided IBM QRadar, Bit Defender, and CrowdStrike Falcon based on each client's requirements. 

CrowdStrike Falcon is the most popular choice for our clients because of its price.

How was the initial setup?

Deploying CrowdStrike is straightforward. We initially had a technical representative guide us through the process, but now we can handle it ourselves for our clients. 

One architect and two engineers are used for the deployments.

What about the implementation team?

We implement the solution for our clients.

What's my experience with pricing, setup cost, and licensing?

The licenses are offered on a one-year and two-year basis. The more endpoints an organization adds the cheaper the cost.

What other advice do I have?

I would rate CrowdStrike Falcon a ten out of ten.

Our clients range from small up to enterprise level.

The maintenance is simple. We just need to stay on top of the updates.

CrowdStrike Falcon is user-friendly and the analysis provided is good making it an efficient solution.


    reviewer1450047

Has great threat intelligence, integrates well, and scales to our needs

  • January 03, 2024
  • Review provided by PeerSpot

What is our primary use case?

We use CrowdStrike Falcon as an XDR to replace our old antivirus solution.

We implemented CrowdStrike Falcon for better visibility into our environment and easy online access to the policies.

How has it helped my organization?

CrowdStrike Falcon's cybersecurity background allows for better integration with other tools.

What is most valuable?

The threat intelligence is the most valuable feature.

What needs improvement?

The support for different OS versions needs improvement because sometimes due to business conditions, updating our OS is impossible. For example, I have a production environment connected to the PNC that runs Windows XP on computers that CrowdStrike Falcon does not support.

For how long have I used the solution?

I have been using CrowdStrike Falcon for six years.

What do I think about the stability of the solution?

CrowdStrike Falcon is stable.

What do I think about the scalability of the solution?

CrowdStrike Falcon has been able to scale to our needs with no issues.

How was the initial setup?

The initial deployment was straightforward. The deployment took one day to complete. Ten people were involved in the deployment.

What about the implementation team?

The implementation was completed in-house.

What's my experience with pricing, setup cost, and licensing?

CrowdStrike Falcon's price is good. I am looking for other partners and compared to Microsoft Defender and other vendors the price is lower.

What other advice do I have?

I would rate CrowdStrike Falcon a then out of ten.

Before purchasing CrowdStrike Falcon I suggest checking the policies, particularly those regarding internet connections, and conducting a proof of concept.

Which deployment model are you using for this solution?

Private Cloud


    Financial Services

CrowdStrike Falcon Endpoint Protection Platform

  • December 19, 2023
  • Review provided by G2

What do you like best about the product?
CrowdStrike Falcon Endpoint Protection Platform has great user interface and easily understandable for layer 1 analyst or a new user
What do you dislike about the product?
I have not observed any cons related CrowdStrike Falcon Endpoint Protection Platform in my time as a soc analyst
What problems is the product solving and how is that benefiting you?
CrowdStrike Falcon Endpoint Protection Platform is helping us with providing the dual capability of EDR and AV in same package


    Information Services

Great experience

  • November 02, 2023
  • Review provided by G2

What do you like best about the product?
This is best hash based analysis protection. Reporting and event viewer is good.
What do you dislike about the product?
I don't dislike anything in crowd strike falcon endpoint protection
What problems is the product solving and how is that benefiting you?
Prevent organization from threads and vulnerability.


    Information Technology and Services

Crowdstrike falcon endpoint protection platform offer powerful features to protect endpoint systems.

  • November 02, 2023
  • Review provided by G2

What do you like best about the product?
It offers great features like machine learning to protect endpoints from advance threats, also it offers threat detection and response and threat intelligence as well.
What do you dislike about the product?
All the features are very helpful and easy to implement, so there is nothing to dislike about it.
What problems is the product solving and how is that benefiting you?
It is a great tool for endpoint protection which offers endpoint detection and response too. It addresses many challenges which resolves the issue endpoint management and protection.


    Amarjeet S.

Crowdstrike - Complete

  • October 31, 2023
  • Review provided by G2

What do you like best about the product?
It is a cloud based and lightweight agent to protect our endpoint from the zero-day attacks. It consumed less CPU and RAM uses in compare to other EDR solution. It works on signature-less technique. It scan real time.
What do you dislike about the product?
Platform could be more simple according to me.
What problems is the product solving and how is that benefiting you?
It is protecting from the zero-day threats


    Sandeep V.

Best Business solution for Endpoints

  • October 20, 2023
  • Review provided by G2

What do you like best about the product?
the best, easiest, and most reliable way to keep your device safe from all types of cybersecurity threats. Best Using traditional malware databases and advanced machine-learning tools, Good antiviruses are able to quickly detect and safely remove these threats from all of your devices.
What do you dislike about the product?
Good and Easy to manage in an simple dashboard.
What problems is the product solving and how is that benefiting you?
This Gives the confident as technical anyalyst, systems are proctected and End Users are in safe hands.


    Ketan M.

Top Notch protection against knowns and unknown threats !

  • October 18, 2023
  • Review provided by G2

What do you like best about the product?
Top Notch protection against knowns and unknown threats !
What do you dislike about the product?
Nothing for now. Crowdstrike is industry leader.
What problems is the product solving and how is that benefiting you?
Top Notch protection against knowns and unknown threats !