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External reviews

284 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Consumer Goods

Reasonably priced log aggregation + metrics

  • November 03, 2018
  • Review provided by G2

What do you like best about the product?
SumoLogic has all the features (and then some) that SMBs would need to complete log aggregation across infrastructure. Additionally, there are many pre-built search/parsing formats for common data types (like AWS access logs) that are very handy.
What do you dislike about the product?
Sometimes dashboards and search interfaces don't have the latest logs and can take some time to get there.
What problems is the product solving and how is that benefiting you?
Log aggregation for server/application management across services.


    Computer & Network Security

Nice SIEM for small business

  • October 28, 2018
  • Review verified by G2

What do you like best about the product?
1- user friendly
2- ease to use
3- straight forward simple configuration
What do you dislike about the product?
1- long queries take forever to complete and sometimes dies before completing
2- there is limitation to view the search results in graph format
3- had hard time to ingest logs from some unsupported log sources
What problems is the product solving and how is that benefiting you?
Primarily use it as a SIEM to manage client environment.
Recommendations to others considering the product:
Run sample long queries and ensure required log sources are supported.


    Entertainment

not a great experience

  • October 08, 2018
  • Review provided by G2

What do you like best about the product?
is similarity to script with and query with to splunk
What do you dislike about the product?
Splunk is vastly more expensive however the speed and ease of use and the rate queries are returned is much better on splunk vs sumo.
In the end the cost saving was negated by hours lost hence why we opted to switch back
What problems is the product solving and how is that benefiting you?
Log aggregation.


    Richard R.

Very powerful log management tool with a bit of a learning curve

  • August 30, 2018
  • Review provided by G2

What do you like best about the product?
I've only used the Log Management solution provided by Sumo Logic, so this review is based on that.
It's a very powerful tool where you can query logs in pretty much any way you can imagine. Our service had very high log traffic across many services. Sumo logic was able to keep up, and we could query logs in a variety of ways.
What do you dislike about the product?
It has a pretty steep learning curve. The query language is pretty solid, but it takes some time to figure it out.
What problems is the product solving and how is that benefiting you?
When debugging an error or series of events someone performed, sumo logic logs would make it easy to query the relevant logs and follow what went on. We could also query logs for usage stats and pretty much anything we could imagine.
Recommendations to others considering the product:
Make sure you give it a good try. It's very powerful.


    Insurance

Best in class searching in application Logs

  • July 31, 2018
  • Review verified by G2

What do you like best about the product?
1. The time to execute queries is very less
2. UI is cool. Its easy to do daily tasks
What do you dislike about the product?
1. Learning curve is present
2. Relatively new technology
What problems is the product solving and how is that benefiting you?
1. Daily Log monitoring
2. Application debugging


    Abner J.

Sumo Logic monitoring review

  • July 31, 2018
  • Review verified by G2

What do you like best about the product?
it is very simple to use, it looks almost like a mobile App, I like how simple it is to configure your dashboard,
and it gives you real-time metrics on our servers, also the incoming alerts are very easy to configure.
the dashboard allows to filter timeframes for every running job and not like other software where the time filter refreshes the entire dashboard
What do you dislike about the product?
I think the customer service part still has room to improve, I've been on a long hold trying to reach someone on their hotline.
What problems is the product solving and how is that benefiting you?
Day to Day monitoring, it is a reliable source of metrics and real-time monitoring on your infrastructure


    KC B.

Powerful log analysis tool

  • July 30, 2018
  • Review verified by G2

What do you like best about the product?
Fairly easy to use and very powerful. It's hard to imagine doing production support without a tool like this.
What do you dislike about the product?
I wish it was cheaper so we could ingest more logs.
What problems is the product solving and how is that benefiting you?
It's great for diagnosing production issues by examining and correlating logs. It's also good for alerting based on criteria.
Recommendations to others considering the product:
Definitely worth considering as a cheaper alternative to Splunk and a more feature-rich solution versus open source (E.g. ELK).


    Airlines/Aviation

Cloud logging tool

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
I don’t have to worry about the infra piece
What do you dislike about the product?
They can add more security and its features. Also more complex options are expected. Still lagging behind SIEM tool
What problems is the product solving and how is that benefiting you?
Issue troubleshooting and monitoring
Recommendations to others considering the product:
If you have SIEM, the ease of infra


    Matt P.

Pricey, but excellent

  • July 30, 2018
  • Review provided by G2

What do you like best about the product?
I like that it is easy to automate collector installation across a variety of infrastructure.
What do you dislike about the product?
The UI is quite clunky, and lags behind established peers such as Splunk, and up-and-comers such as Google's cloud offering.
What problems is the product solving and how is that benefiting you?
We needed a way developers could aggregate logs quickly and easily, without having to perform manual steps that would take them away from their jobs.
Recommendations to others considering the product:
Definitely give them a try depending on your needs. They are pricey, but worth it at this point, especially if your workload is in AWS.


    Information Technology and Services

My Sumo Logic review

  • July 24, 2018
  • Review provided by G2

What do you like best about the product?
I use to have no logs when searching servers till our company found Sumo Logic. This solved an immediate problem. Lots of configurable agents and integration points.
What do you dislike about the product?
The speed isn't the greatest. Sometimes while searching for things from over a month ago...it really slows down. Query language takes a lot to get to know.
What problems is the product solving and how is that benefiting you?
Application Logging
Recommendations to others considering the product:
Sumo Logic is a good system but it definitely needs more updates before it's perfect