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External reviews

284 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Osama M.

one ring to rule them all

  • September 21, 2019
  • Review provided by G2

What do you like best about the product?
query lang, easy to integrate, support aws integration with lambda
What do you dislike about the product?
alot for management, not real time, expensive
What problems is the product solving and how is that benefiting you?
trace user issues cross microservices, classify bugs and user problems


    Shilpa M.

Log Management and Log Analysis were never this easy

  • September 10, 2019
  • Review verified by G2

What do you like best about the product?
Sumo Logic is based on the SAAS model. It has made logging quite interactive and easy process. It has gained a lot of reputation in the market and is used by top leading MNC's. I have used Sumo logic to aggregate my logs coming from 5 different farm servers and merging them into a single stream of logs which has considerably reduced by time and effort of monitoring 5 different farm servers.

Sumo Logic can support custom-written script in PowerShell and python. It makes the job very easy when you are getting filtered logs rather than raw logs. They can give you precise information about what is going on with which service and at what timestamp did the issue occur.

The dashboards are also top-notch and provide you with a lot of information in a single view. You can run custom queries on complex logs and get meaningful results which makes it very useful in real-time issue analysis.

It is a fully supported tool and I have real-time access to the support team or engineers who have developed this tool and then can help you with any and every query or issue that you have regarding the tool. The training provided is also at the excellent and you get to know the overall working and some of the advanced features of the tool.
What do you dislike about the product?
The tool performs its job very well, but there is quite a steep learning curve before you can start taking advantage of the advanced features and optimizations which the tool has to offer.
The querying is relatively tough and you need to brush up your skills in order to write complex and useful queries.
The GUI can be improved upon and make a lot easier and cleaner with only the required options in a single view and not everything put in from t of you which you are not even aware or probably would never use.
What problems is the product solving and how is that benefiting you?
We have made a lot of progress in the log management and analysis field after the introduction of Sumo logic. The time and effort have reduced drastically.
The response time or the issue resolution time has decreased considerably because now we get alerts from Sumo logic itself giving complete error details and what service, timestamp and server details everything.
there are many functions and features inbuilt and therefore you don't have to write scripts to perform those everyday tasks.
Recommendations to others considering the product:
If you are looking for a log management solution which offers complete reliability and ease of doing log analysis and aggregation plus has an excellent alerting mechanism with support for custom written scripts, then this is the best tool for you.


    Information Technology and Services

If you want to see everything you're going through with your system, this is the option.

  • August 27, 2019
  • Review provided by G2

What do you like best about the product?
The speed with which answers are obtained when inquiring
What do you dislike about the product?
When starting the user it is hard to learn how to set up the queries.
What problems is the product solving and how is that benefiting you?
When errors occurred in the systems, I searched the logs for traces of the operation and detected the fault.
Recommendations to others considering the product:
It is a great tool to keep the logs of the different parts of your system.


    Non-Profit Organization Management

Excellent tool

  • August 21, 2019
  • Review verified by G2

What do you like best about the product?
Really like that we can throw any imaginable kind of log format into Sumo, have it parsed & make sense of the data via search queries.
What do you dislike about the product?
Can get very expensive very quickly if using at enterprise scale to ingest large volumes of log data.
What problems is the product solving and how is that benefiting you?
Primarily log aggregation & centralisation. Benefits realised are reduction of MTTI & MTTR - it gives us the ability to spot issues faster, & to underltake deep-dive root-cause analysis.
Recommendations to others considering the product:
Ensure you have a plan & ring-fenced resources to implement well & achieve RoI.


    Information Technology and Services

Best log analysis tool ever

  • July 31, 2019
  • Review provided by G2

What do you like best about the product?
Simple way of analysing logs with in built parsing logic, and able to find the RPM using timeslice and count queries
What do you dislike about the product?
It will be better if we are able to configure multiple conditions while scheduling the search, and it will be useful if we can configure the alert based the search result values instead of only considering row count alone.
What problems is the product solving and how is that benefiting you?
We just wanted to alert our team when there are more number of failures in a certain time. We have achieved this by configuring alert using schedule search.
Recommendations to others considering the product:
If you are looking for log analysis tool in which you wanted to check the application RPM and configuring alert for anamolies/failures, as per my experience with sumologic, it is best one to choose.


    Jackson D.

Useful for log aggregation.

  • July 30, 2019
  • Review provided by G2

What do you like best about the product?
We are able to search for complex combinations of strings and still be able to interpret that in a easy to read way, that is very useful for our environment
What do you dislike about the product?
Writing some of these complex queries can be time consuming, since we have to rewrite them from scratch sometime.
What problems is the product solving and how is that benefiting you?
It gives us the ability to create a query to solve most, if not all of our issues that we need in terms of retrieving records.


    Information Technology and Services

A great log management tool, powerful search engine for logs

  • July 30, 2019
  • Review verified by G2

What do you like best about the product?
Clear and easy querying language, very fast collation of data and results can be grouped or sorted with any key and in any order. Powerful reporting tools with many analytical options like graphs, charts etc. Hosted log collectors are an additional bonus.
What do you dislike about the product?
For now the only thing to dislike is the price, but the powerful feature set cancels it out.
What problems is the product solving and how is that benefiting you?
We obtain insights about requests to our application and how each request performed. This helps explore how the application is being used. We can also draw patterns out of this and use sumologic's alerting tool draw out anomalies.
Recommendations to others considering the product:
Optimise log writing of application to lower your log file sizes for cheaper and better log management with sumologic.


    Computer & Network Security

Sumo Logic is a comprehensive solution for analyzing data

  • July 25, 2019
  • Review verified by G2

What do you like best about the product?
It has a clear and organized interface, is easy to implement and also integrates with AWS and Microsoft Azure. I like it because it increases the visibility of the infrastructure. The set of data collected and analyzed in Sumo Logic allows us to identify and predict failures, in addition to monitoring the performance and security of our applications.
Also knowledge base is broad and facilitates software deployment.
What do you dislike about the product?
Sumo Logic deliver excellent results, no complaints regarding its functionality. However, I think its price is high.
What problems is the product solving and how is that benefiting you?
Data analysis is very effective and useful for making decisions about infrastructure security. Sumo Logic gives us a solution to monitor applications effectively, allowing us to solve problems early and increase security.
Recommendations to others considering the product:
I could recommend it as it is a tool that helps to solve problems and improve security.


    Information Technology and Services

Easy to scan through logs

  • July 19, 2019
  • Review provided by G2

What do you like best about the product?
The robust UI and easy of writing the queries
What do you dislike about the product?
Sometimes query results take time to load,
What problems is the product solving and how is that benefiting you?
Debugging applications issues. Easier than logging into each machine and checking logs.


    Verified User in Information Technology and Services

Good Log Management Service For Power Users.

  • July 17, 2019
  • Review provided by G2

What do you like best about the product?
The product has Great UX and equally powerful feature set
What do you dislike about the product?
There is nothing you will not like about Sumologic
What problems is the product solving and how is that benefiting you?
Realtime analytics, power usage dashboards for a multitenant saas product for detecting spam or anamolies.