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Exceeding Customer Expectations with Automation
What do you like best about the product?
The implementation of our solution has been very successful. The initial engagement created typical challenges with the scope and expectations but once those issues were resolved, we all operated as one team. The team not only has excellent knowledge of the platform but understood and learned our processes within a short period. Within six months, we have automated about half of the steps of the initial scope. We are now moving into expanding the automation and using the analytics portion the platform to identify more business value opportunities.
What do you dislike about the product?
Our automation is very time sensitive since the data needs to be refreshed every two minutes. We have some technical issues during the initial release.
To continue to drive efficient value we need to continue in full engagement. It has been challenging to bring our internal team members up to speed on the capabilities of the platform.
To continue to drive efficient value we need to continue in full engagement. It has been challenging to bring our internal team members up to speed on the capabilities of the platform.
What problems is the product solving and how is that benefiting you?
Improve the efficiency on how we provide our two hour delivery service.
We have automated about half of the activity required to execute this process.
We have automated about half of the activity required to execute this process.
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Incredible Teams, Outstanding Service, Unparalleled Tools
What do you like best about the product?
I love the "from space" view it gives our business users. We have insights and visualization of data processes we have never seen before. Additionally, the team is incredibly responsive and helpful. They know their tool well and they worked incredibly well with our teams requirements regarding data.
What do you dislike about the product?
I do wish the training interface was a little simpler. I realize there is a lot of info there, but it can be overwhelming and takes a bit of bandwidth. Otherwise, I dont have anything else to criticize!
What problems is the product solving and how is that benefiting you?
We are solving financial issues resulting from up-stream, hard to track, propagating data issues. We can now trace those issues to specific cases and drill down into TRUE root causes, rather then potential root causes.
A right progressive tool
What do you like best about the product?
The layered deep-dive approach to each process is impressive and catering to all kind of user group.
What do you dislike about the product?
The flexibility to change should improve. PQL isn't as popular.
What problems is the product solving and how is that benefiting you?
OTC, PTP
great tool for data driven decisions
What do you like best about the product?
visualization and the facts. no ambiguity around what is going on
What do you dislike about the product?
learning curve. time to implement and tough to create new views
What problems is the product solving and how is that benefiting you?
automation and streamlining. easy business case generation and problem identification
I have experienced Celonis as a powerful tool to analyse different processes within a company.
What do you like best about the product?
Celonis Academy Training with included Demo sessions
What do you dislike about the product?
Missing benefit analysis at project start
What problems is the product solving and how is that benefiting you?
Automated reports
KPI Monitoring
Analyzing processes to find inefficiencies and create value
Realized benefits:
More automation and flexibility in reports
KPI Monitoring
Analyzing processes to find inefficiencies and create value
Realized benefits:
More automation and flexibility in reports
Recommendations to others considering the product:
Focus on one process for the beginning
Schedule enough time for data validation
Start with an analysis of benefits and potentials of different use cases, afterwards make a prioritization
Communicate with the people that are included in the process and try to find out which problems they deal with in their daily busines
Schedule enough time for data validation
Start with an analysis of benefits and potentials of different use cases, afterwards make a prioritization
Communicate with the people that are included in the process and try to find out which problems they deal with in their daily busines
Great tool to focus on the process and take process management to the next level
What do you like best about the product?
A very big advantage is the process transparency that is created with Celonis in a perfect combination with the KPIs. With this combination, process knowledge is generated and process optimizations are identified. In addition the action engine brings added value which the business users can be proactively triggered to intervene in the process.
Furthermore we got the opportunity to expand and professionalize the foundation of our Center of Process Mining with the BVA engagement. With his comprehensive know-how the BVA has shown us which topics we should focus on in our company and how we can push process mining even more in order to uncover optimizations and to show success. We now have the right baseline and the right tools and methods to reach the next level with process mining
The cooperation with our Celonis colleagues, such as Customer Success Manager or BVA, is very positive. The support is very professional and constructive in order to find or work out solutions together.
Furthermore we got the opportunity to expand and professionalize the foundation of our Center of Process Mining with the BVA engagement. With his comprehensive know-how the BVA has shown us which topics we should focus on in our company and how we can push process mining even more in order to uncover optimizations and to show success. We now have the right baseline and the right tools and methods to reach the next level with process mining
The cooperation with our Celonis colleagues, such as Customer Success Manager or BVA, is very positive. The support is very professional and constructive in order to find or work out solutions together.
What do you dislike about the product?
The setup phase and the establishment of the data connections take some time.
What problems is the product solving and how is that benefiting you?
In the first step, we implemented the Accounts Payable process and created process transparency for a better understanding of the process and to identify process inefficiencies. Currently, we are also implementing process mining into the eCommerce area, to identify optimization opportunities.
Great technology with many opportunities - if positioned the right way
What do you like best about the product?
The software offers a wide range of functionalities from process analyses to actual tools at hand for process execution. Features are further developed at a rapid pace and continuously enhanced with new innovations. Consulting around the technical deployment as well as the sustainable integration in the organization can be supported by professional services teams at additional cost.
What particularly stands out, apart from the technology, is the extraordinary commitment and quality of the support provided by the Business Value Architect consultant. The applied methodology is fundamentally raising realization and measurement of success to a new and sustainable level.
What particularly stands out, apart from the technology, is the extraordinary commitment and quality of the support provided by the Business Value Architect consultant. The applied methodology is fundamentally raising realization and measurement of success to a new and sustainable level.
What do you dislike about the product?
It's not a dislike, but a challenge is positioning the tool within the organization. This is where significant time and effort can be lost. However, Celonis seems to be investing in guiding customers in that matter more and more and is building up new consulting teams like the BVA.
What problems is the product solving and how is that benefiting you?
We are working on master data quality e.g. payment terms across business units, connection between departments in P2P and AP space, monitor and alert for compliance use cases and optimizing Finance processes in AR and AP.
Recommendations to others considering the product:
Close collaboration with the business users and evaluation of ROI per use case is recommended when defining the development roadmap.
How to boost Process Excellence with single tool?
What do you like best about the product?
Having almost all F&A data , for majority of countries under single Celonis dashboard
What do you dislike about the product?
Due to huge amount of data sometime Celonis can load/reload for few moments but largely it is due to network performance and inhouse servers capability. Once it is improved Celonis should not be a showstopper of high performance
What problems is the product solving and how is that benefiting you?
I am analyzing accuracy of Accounts Payable process in terms of paying invoices on time (or late). It helped very quickly to zero in on key drivers of late payments due to invoices scanned as overdue or invoices with abnormally long clearing time.
Recommendations to others considering the product:
If you have a lot of dispersed ERP clients, workflow systems for running F&A operations and you need a single tool to connect them all to it, I believe that Celonis can give you what you really need which is having E2E overview on entire process lifecycle with action log functionality for better deep dive into changes and activities which would not be shown on the plain & final report.
My expirence it's been very Wonderful
What do you like best about the product?
The ability to visualize the process and find deviation
What do you dislike about the product?
the lack of documents for joining two process views
What problems is the product solving and how is that benefiting you?
end-to-end process verification
Best decision for improving your business.
What do you like best about the product?
To get transparancy very fast and get also the ideas and possibilities for automated solutions.
What do you dislike about the product?
At the beginning the data load don`t fit very well, but now it works really good and Celonis did a great support job.
What problems is the product solving and how is that benefiting you?
We got a really good transparancy about the issues and the possiblities for improvment the business and speed up our processes. We did some easy automations and also some quick analysis, which last at other systems much more time.
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