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Celonis Inside Sales
What do you like best about the product?
I love how user friendly and fast Celonis is. I can run reporting in seconds that would take hours before.
What do you dislike about the product?
I dislike the complexity of building your own dashboards that require formulas and coding experience.
What problems is the product solving and how is that benefiting you?
We use Celonis to track our inside sales metrics. We were able to track and reduce our order processing times and reach over 90 % of order confirmations sent to our customers.
Recommendations to others considering the product:
You need to have an internal person with coding experience to build your dashboards.
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Paradigm Shift at ASICS, a real revelation.
What do you like best about the product?
Process mining was a new concept within ASICS, as a very traditional company running on operational data the aim with Celonis was to find insights into end to end process inefficiencies.
This was to go hand in hand with improving the customer experience and the insights that we received immediately have allowed changes in the warehouse and Order cash procedures.
This was to go hand in hand with improving the customer experience and the insights that we received immediately have allowed changes in the warehouse and Order cash procedures.
What do you dislike about the product?
Probably the area that we struggled with as an organization was the fact that data mining was a new way of looking at data, we needed to support this
What problems is the product solving and how is that benefiting you?
Primarily focused on "On-time" and "in Full". As a customer-focused business maximizing deliveries as our wholesalers or consumers would expect was the priority.
Incredible attention to customer success
What do you like best about the product?
Celonis is extremely dedicated to ensuring their customers are ready, willing and able to adopt their product. They put significant time, effort and resources into ensuring we have everything we need to make great use of their technology.
What do you dislike about the product?
Nothing. I hear it's an expensive solution, but I wasn't involved in vendor selection, so I can't go into any detail there. And I have no comparison for alternatives.
What problems is the product solving and how is that benefiting you?
Our business units have hunches about what's slowing their processes down. They can tell there are hang-ups somewhere, but don't have the insight to be able to pinpoint where the problems are. Celonis provides hard data that gives business users and leaders absolute clarity into where they can make improvements. One business unit so far has been able to change their process to remove the most "friction". Another business unit in a shared services organization has realized they need to create a decision making structure around who acts on process improvement opportunities identified by the tool. We are relatively early in the journey, as we have just started implementing to the business this year.
The current experience are very good
What do you like best about the product?
analysis in short time
good overview about the processes
flexible system to create your own analysis
good overview about the processes
flexible system to create your own analysis
What do you dislike about the product?
in the beginning the number is overwhelming
What problems is the product solving and how is that benefiting you?
reduction of blocks in the order
reduce the manual work
reduce the manual work
Recommendations to others considering the product:
very good system, easy to use and the effect is great
Powerful technology with great customer support focused on value realization.
What do you like best about the product?
How easy it is to see the process data. With just a few clicks you can drill down to an area of interest and se how your process actually occurs and where improvement opportunities are.
The Ability to benchmark process preformation in many different ways is helpful.
Using the attribute table to filter the data and understand what aspect of the process is driving performance.
How the tool can be customized to show KPIs of interest - the transformation center can be set up to track any aspect of process performance you are interested int.
The visualization of the data - making data easy to understand though the process exploring help when you engage with the users of the process you are mining.
The partnership with the vendor to ensure successful deployments. Celonis has multiple roles in their organization to support our deployments. The Customer Success Manager and Business Value Architect are two key roles form Celonis that are making our implementation successful.
The User Interface is intuitive and easy to navigate.
Some of the more advanced features of the tool are really powerful. The ability to do multiple event log mapping will help us connect different processes. The Machine leaning and action engine capabilities helps us automate our initiatives and operationalize the tool use.
The online training material and multiple training tracks really helped accelerate our deployments and ensured we enabled the right type
The Ability to benchmark process preformation in many different ways is helpful.
Using the attribute table to filter the data and understand what aspect of the process is driving performance.
How the tool can be customized to show KPIs of interest - the transformation center can be set up to track any aspect of process performance you are interested int.
The visualization of the data - making data easy to understand though the process exploring help when you engage with the users of the process you are mining.
The partnership with the vendor to ensure successful deployments. Celonis has multiple roles in their organization to support our deployments. The Customer Success Manager and Business Value Architect are two key roles form Celonis that are making our implementation successful.
The User Interface is intuitive and easy to navigate.
Some of the more advanced features of the tool are really powerful. The ability to do multiple event log mapping will help us connect different processes. The Machine leaning and action engine capabilities helps us automate our initiatives and operationalize the tool use.
The online training material and multiple training tracks really helped accelerate our deployments and ensured we enabled the right type
What do you dislike about the product?
The training material provided was very good, but having 3 different systems to log onto could be improved (the tool itself, tool training environment, learning system)
What problems is the product solving and how is that benefiting you?
Informed the design of our new ERP system.
Improving our Maintenance, Finance, Materials Management, and Trading process efficiency.
Improving our Maintenance, Finance, Materials Management, and Trading process efficiency.
Recommendations to others considering the product:
Follow the Celonis recommended implementation methodology.
Ensure executive sponsorship of process mining
Focus on a few key processes first and expand from there
Use out of box analyses to kickstart your implementation.
Ensure executive sponsorship of process mining
Focus on a few key processes first and expand from there
Use out of box analyses to kickstart your implementation.
very powerfull tool for process analyses
What do you like best about the product?
Very userfriendly. Helpfull for process analyses
What do you dislike about the product?
High Costs concerning Cloud Space and License
What problems is the product solving and how is that benefiting you?
Creating high tranparency in our business processes. Discover inefficiencies.
Gulliver's Travels in process mining land
What do you like best about the product?
There are a lot of things, some of which are:
Firstly, being able to see for the first time how our order to cash processes really look like and becoming aware of the many existing process variations is quite a revealing experience –
for top management as well as for process owners.
Getting information about KPIs like automation rates and throughput times for any step in the process within any data constellation based on data from the ERP-System is something we do not want to miss anymore.
Secondly, the user interface is well-thought-out and fun working with. Setting filters on any attribute or data field and getting real time response from Celonis is outstanding.
Thirdly, the project for the technical implementation of Celonis within our company was frictionless. Data validation ate up a lot of project time but was worth the effort.
And finally, the support of Celonis and our chosen implementation partner is flawless.
Firstly, being able to see for the first time how our order to cash processes really look like and becoming aware of the many existing process variations is quite a revealing experience –
for top management as well as for process owners.
Getting information about KPIs like automation rates and throughput times for any step in the process within any data constellation based on data from the ERP-System is something we do not want to miss anymore.
Secondly, the user interface is well-thought-out and fun working with. Setting filters on any attribute or data field and getting real time response from Celonis is outstanding.
Thirdly, the project for the technical implementation of Celonis within our company was frictionless. Data validation ate up a lot of project time but was worth the effort.
And finally, the support of Celonis and our chosen implementation partner is flawless.
What do you dislike about the product?
The following points are not things I especially dislike about Celonis.
They should be reminders of obstacles we had and still must overcome to reap the benefits of process mining in general and implications one must be aware of when embarking on data-based process mining.
Firstly, big improvements might be achievable without a process mining tool because they are so obvious to the organization and might have been already fixed in past.
What remains are the “left over potentials” in much smaller size pertaining to value. So, to gain measurable benefits one must be prepared to implement a lot of smaller process improvement projects, each providing a bit of value. The benefit will be visible as the sum of the value of those realized projects will increase. It is like Gulliver who is tied up by thousands of strings in Lilliput. Cutting or loosening any string only has small value. But once you solved a critical mass of small problems you can really improve your organizations process performance.
Secondly, one cannot put process mining into practice as an en passant activity.
An organization must commit resources to this area on a regular basis. The topic is much too complex to have it carried out part time.
So, clear responsibilities and a decision from top management to allocate capacity of the work force to process mining are success factors which come with a cost.
Finally, you might not have the personnel with the skill and/or mind set required for working with a process mining tool.
Taking time for exploration, developing a curiosity of underlying correlations and delving deeper and narrower into the processes and data is a skill which is scarcely found
in companies where problem solving with quick fixes is the norm.
They should be reminders of obstacles we had and still must overcome to reap the benefits of process mining in general and implications one must be aware of when embarking on data-based process mining.
Firstly, big improvements might be achievable without a process mining tool because they are so obvious to the organization and might have been already fixed in past.
What remains are the “left over potentials” in much smaller size pertaining to value. So, to gain measurable benefits one must be prepared to implement a lot of smaller process improvement projects, each providing a bit of value. The benefit will be visible as the sum of the value of those realized projects will increase. It is like Gulliver who is tied up by thousands of strings in Lilliput. Cutting or loosening any string only has small value. But once you solved a critical mass of small problems you can really improve your organizations process performance.
Secondly, one cannot put process mining into practice as an en passant activity.
An organization must commit resources to this area on a regular basis. The topic is much too complex to have it carried out part time.
So, clear responsibilities and a decision from top management to allocate capacity of the work force to process mining are success factors which come with a cost.
Finally, you might not have the personnel with the skill and/or mind set required for working with a process mining tool.
Taking time for exploration, developing a curiosity of underlying correlations and delving deeper and narrower into the processes and data is a skill which is scarcely found
in companies where problem solving with quick fixes is the norm.
What problems is the product solving and how is that benefiting you?
1. Problems we are solving with Celonis:
We implemented the order to cash process with Celonis.
In this context we want to increase the automation rate, reduce process costs and raise service levels for our customers.
Specifically, we target:
- manual process steps
- unnecessarily repeated process steps
- unwanted process steps
- missing process steps
- Throughput times and lead times
- Customer complaints
2. Benefits we have realized
- Reduced process costs by detecting a software bug in an online Shop as a cause of process irregularities which led to manual post-processing of order items.
- Increased automation by detecting unnecessary manual process steps with external interfaces.
- Reduced process-costs and lead times by detecting wrong data in customer master data records.
- Quicker and low-cost responses to complex requests of information regarding process status and process KPIs
We implemented the order to cash process with Celonis.
In this context we want to increase the automation rate, reduce process costs and raise service levels for our customers.
Specifically, we target:
- manual process steps
- unnecessarily repeated process steps
- unwanted process steps
- missing process steps
- Throughput times and lead times
- Customer complaints
2. Benefits we have realized
- Reduced process costs by detecting a software bug in an online Shop as a cause of process irregularities which led to manual post-processing of order items.
- Increased automation by detecting unnecessary manual process steps with external interfaces.
- Reduced process-costs and lead times by detecting wrong data in customer master data records.
- Quicker and low-cost responses to complex requests of information regarding process status and process KPIs
The Celonis Transformation Experience
What do you like best about the product?
The tool underlines hypothesis with facts. With this information a the discussion basis in workshops changes drastically. This means by conducting a workshop with a data foundation the potential for arguments is smaller.
What do you dislike about the product?
The value creation is a bit harder than proposed. However this is not a matter of the tool itself, it is how you use it. Also we have experience there is a different level of curiosity and adaption to the information process mining provides across different cultures.
What problems is the product solving and how is that benefiting you?
Create transparency, increase automation, reduce non value added system activities.
Process Mining in Medical Device Manufacturer
What do you like best about the product?
Once we get data, we can quickly model the process and leverage pre existing analysis to shorten our time to value.
What do you dislike about the product?
Takes alot of time to internally get data. Cannot simulate changes or improvements
What problems is the product solving and how is that benefiting you?
Order to Cash, Procure to Pay, SFDC Case Management, Manufacturing. We've been able to find inefficiencies in our processes and specific team based improvement plans
Recommendations to others considering the product:
Need to take into account the internal change management, long term improvement efforts and how to get data prior to starting process mining.
Excellent customer experience, both with the use of software and Celonis team support.
What do you like best about the product?
Very good experience both with the use of the software and with the support of the celonis team. The team is always available to help in whatever is necessary, from the first steps to the most complex developments, always involving a lot of professionalism, wisdom and commitment.
What do you dislike about the product?
The complexity of development of some analysis and PQL formulas.
What problems is the product solving and how is that benefiting you?
We can have a friendly view of our processes in an integrated way, which helps us make decisions to improve our processes and gain more productivity. In addition, we configure e-mail alerts sent directly by the Celonis software whenever a pre-established condition is reached, helping in quick decision-making, mitigating some bottlenecks in the process.
And with the online interface, we can keep up with our process from whatever we are.
And with the online interface, we can keep up with our process from whatever we are.
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