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Supports full transparency on process performance and improvement potential
What do you like best about the product?
Can analyze and integrate process data without expensive interfacing
What do you dislike about the product?
the process explorer. It should be much more matured in terms of showing clearly (aggregated bottlenecks) regarding the Process Domain Performance (KPI's) . It also should be limited to process variation as the number of activities, not the number of connections necessarily, or it should be possible that an easy filter can be applied to deselect certain process activity characteristics (select/deselect SOX activities, standard process activities, commercial activities, quality activities , etc.)
What problems is the product solving and how is that benefiting you?
Process Performance monitoring on ERP processes (O2C, P2P, AP, AR, INV, PROD) SNOW, SFDC, MES.
Improvements: Customer Lead Time, ITO, AP on time payments and process efficiency, customer complaints handling, etc. In roll-out: Footprint analysis, E2E supply chain improvements.
Improvements: Customer Lead Time, ITO, AP on time payments and process efficiency, customer complaints handling, etc. In roll-out: Footprint analysis, E2E supply chain improvements.
Recommendations to others considering the product:
1) define clear business goals/objectives. 2) set up a clear governance structure. 3) secure top executive sponsor. 4) build strong technical competence with experienced people. 5) ensure Business and IT alignment on long term goals. 6) set up multidisciplinary team with domain experts on Business Processes, Applications and Data & Analytics .
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Demanding ramp-up phase BUT incredible helpful in generating process transparency
What do you like best about the product?
Celonis helps to display complex processes in a transparent way. Especially the speed in identifyfing process paths which do not match with the defined process standards is outstanding. Furthermore Celonis gives you the ability to drill down from the whole data set, e.g. of 2 years, to a rather specific data set with just those showing the "friction" in a certain processes is extremly helpful.
Especially the different abilities to filter through the data are very helpful. You can define specific process patterns and the set of cases fulfilling the restrictions will be generated. Based on that set single cases can be selected and examined in the ERP-System together with the assistance of Celonis. The ability to find a selection of cases meeting certain criteria and the ability to examine them very fast is a real driver for finding friction in processes.
The graphical programming opportunity for the actual analysis is very helpful. It gives you the ability to modify existing tables very fast and helps to implement new components which address further analysis question easily.
Especially the different abilities to filter through the data are very helpful. You can define specific process patterns and the set of cases fulfilling the restrictions will be generated. Based on that set single cases can be selected and examined in the ERP-System together with the assistance of Celonis. The ability to find a selection of cases meeting certain criteria and the ability to examine them very fast is a real driver for finding friction in processes.
The graphical programming opportunity for the actual analysis is very helpful. It gives you the ability to modify existing tables very fast and helps to implement new components which address further analysis question easily.
What do you dislike about the product?
The basic idea in Celonis is that you connect it to your ERP-System. Based on the actions taken place, this means that specific fields in the tables of your ERP-System has been addressed, Celonis builts up an activity table. That activity table is the backbone of the whole process mining model. So in fact you need very good skills in SQL in order to build up that acitvity table. If you could not provide those skills in-house you have to get them by deploying a consulting company, which provides them. Often this generates high costs. It is desirable that Celonis implements a more easy way, e.g. an graphical coding opportunity to build the required activity table. Especially for customers who have a highly customized ERP-/SAP-System this would give them the ability to build up the backbone of their data mining model on their own, which on the on hand side increases the understanding for the data mining model and on the other hand side save high costs in the implementation and validation phase.
What problems is the product solving and how is that benefiting you?
Mostly we address the problem of generating process transparency. We feel that we have an enormous number of paths/ variants in order to get a specific thing done. Celonis is able to show this high number of paths. So we can identify rather disirable paths and non-disarble. The idea is that Celonis is used as a tool in order to ensure that we will take the easy and efficient way, which we have identified with Celoins, in the future to getting things done. Furthermore we want to use Celonis as an assistance tool, e.g. to ensure that we use all the available cash discounts. This will directly save us important money.
Recommendations to others considering the product:
I would recommend every company having a lack of process tranparency to contact Celonis. Once you recognize the potential of process mining and in fact the potential of Celonis for your organization you will wish to deploy it. I think in the end you will see Celonis not as a software which is deployed for a specific time in order to achive some project goals - You will come to the mind that Celonis or a process mining software is a constant companion in daily business in order to achive sustainable process efficiency.
Trying to improve customer experience with the application and show the potential benefits.
What do you like best about the product?
I really enjoy the process mining experience by "playing" with the process/variant explorer. I can drill down to such a detailed level so that the customer is convinced and at the same time impressed by the power of the tool. Procurement is back as a major player in P2P, thanks to Celonis.
What do you dislike about the product?
I would like to see more PQL formulas available and faster processing times for complex calculations in front end.
What problems is the product solving and how is that benefiting you?
Everything from P2P process. Currently working on GR/IR accounts clearing reporting. Last month we implemented the Supply chain exposure for our P2P NatCos.
Great experience with Celonis
What do you like best about the product?
a) Process explorer is a great idea to see your waste of the processes
b) Process around the software. It is not only making the improvement, it's more about how we can find improvement, change the process and monitor the weakness point. I like the improvement cycle
c) Process automation: it is a again a nice and important feature, which is allowed us to aware of the issue on time and be able to simplify the processes.
d) Customer success manager: a good service to think with the customer and give support as much as possible to the customer in order to be able to create success together.
b) Process around the software. It is not only making the improvement, it's more about how we can find improvement, change the process and monitor the weakness point. I like the improvement cycle
c) Process automation: it is a again a nice and important feature, which is allowed us to aware of the issue on time and be able to simplify the processes.
d) Customer success manager: a good service to think with the customer and give support as much as possible to the customer in order to be able to create success together.
What do you dislike about the product?
a) Chart has not yet have rich functionality like Excel.
b) If there is more control in ETL process for user would be a plus although the current ETL process is already good enough. especially enhance error handling and multi source handling.
b) If there is more control in ETL process for user would be a plus although the current ETL process is already good enough. especially enhance error handling and multi source handling.
What problems is the product solving and how is that benefiting you?
a) Identify process waste
b) Being on time to capture the issue before it happens: e.g. automatic mailing
c) Prevent the issue from happening: e.g. on time delivery prediction for order we received.
b) Being on time to capture the issue before it happens: e.g. automatic mailing
c) Prevent the issue from happening: e.g. on time delivery prediction for order we received.
Recommendations to others considering the product:
a) When you start with Celonis, use small and quick use cases as many as possible. It will create a impression to the user how easy they can approach the improvement by the software even with improvement like 2 Euro saving / year
b) Create an example to user is much better than words. The ideas is most abstract things, which not a lot of can immediately understand it. What we found the most efficient way is to create an example use case and let people to "taste" the sweet part and more ideas will come afterwards immediately.
b) Create an example to user is much better than words. The ideas is most abstract things, which not a lot of can immediately understand it. What we found the most efficient way is to create an example use case and let people to "taste" the sweet part and more ideas will come afterwards immediately.
Very helpful tool in order to enhance your business processes
What do you like best about the product?
Business processes in real-time in the system
Easy access for business users
Easy identification of process flaws
Easy access for business users
Easy identification of process flaws
What do you dislike about the product?
Setup on IT side is difficult (extractor server, data extracts, source system connection)
What problems is the product solving and how is that benefiting you?
No documentation on as-is SAP ERP systems, S4 implementation support, fit-gap analysis, functionality required for S4 transition
Best Business Case Ever
What do you like best about the product?
Looking at the tool itself it does not only come with its broad bandwidth of functionality, its intuitive UX design and fancy dashboards. Indeed, but the highest value is providing in-depths knowledge of your own processes, which you are (probably) not aware of. The tool shows the naked truth, may it be good or rather inconvenient. But if you utilize this strength in the right way, it can also be a great device to convince your peers about your objectives. It removes any emotional factors from discussions as it instantly provides information you could just suspect before.
Another great factor of Celonis is the role of the Success Manager. That was new to me and this is far more than an Account Manager. Celonis opens many doors, not only to its senior management, but also to all kind of other Celonis customers. The chance to exchange experience with those is invaluable. That gives you a great piece of certainty when you rollout Celonis into your firm.
Another great factor of Celonis is the role of the Success Manager. That was new to me and this is far more than an Account Manager. Celonis opens many doors, not only to its senior management, but also to all kind of other Celonis customers. The chance to exchange experience with those is invaluable. That gives you a great piece of certainty when you rollout Celonis into your firm.
What do you dislike about the product?
It might be challenging to meet all expectations of the different departments. Celonis is considered to be a messiah for all your problems, but be aware that it is neither meant to be a numb KPI reporting tool, nor a staff performance monitoring tool.
What problems is the product solving and how is that benefiting you?
We are using Celonis to analyze our sales as-is processes in order to identify inefficiencies. The same will then be prioritized and removed based on importance and implementation efforts. Furthermore, we use Celonis in our S/4 Hana transformation, where we run conformance checks, analyze all kind of changes happing to a process, transactions and order types. As we are in the beginning of this journey, there is much more to come, such as IT as well as production processes.
Recommendations to others considering the product:
Invest some small amounts of cash and run a PoV... find out how fast you can find inefficiencies and potential cost savings...
Best process mining tool available in market. Easy to use and very powerful.
What do you like best about the product?
Marketplace to download pre-defined apps
What do you dislike about the product?
Branding needs to expand, still few people know the solution
What problems is the product solving and how is that benefiting you?
Purchase to pay processes. We found bad practices such as Maverick Buying and reduce lead time due to price changes
Celonis is a modern feature for process minning
What do you like best about the product?
Celonis has an easy interface to select the views of process, offering insights that improve the work done
What do you dislike about the product?
It is needed to have technical knowledge of tables from ERP system to connect
What problems is the product solving and how is that benefiting you?
With the process view from Celonis we are turning the comunication between procurement, tax and accounts payable area more fluid
Recommendations to others considering the product:
Use the process minning view to improve process knowledgement between areas. It makes easy communcation and decision when they see how they are connected
Celonis Review - by Ecolab Project manager and Process Mining analyst
What do you like best about the product?
I enjoy that Celonis offers quick and seemingly simple views, into complex processes. It also simplifies data pulls and analysis on large amounts of SAP data, which has proving challenging for our business in the past.
What do you dislike about the product?
Limitation of on prem versus cloud functionality. Often, there are new capabilities rolled out and pushed, but never for on prem customer like ourselves.
What problems is the product solving and how is that benefiting you?
OTC - Process efficiencies have been identified within the order to cash model including but not limited to, block removals and order entry automation opportunities. We have realized over $250k in type 2 savings ( cost avoidance, labor savings)
Supply Chain (P2P, OBL, Excess and Obsolete) - Identified opportunities to apply differing minimum order policies based on ordering patterns in size and frequency across a variety of business segments and regions. In the manufacturing space we were able to quickly drill down to our internal raw material ordering patterns, which helped to identify opportunities to "buy bigger". Opportunities in supply chain can be quantified in the Millions.
Supply Chain (P2P, OBL, Excess and Obsolete) - Identified opportunities to apply differing minimum order policies based on ordering patterns in size and frequency across a variety of business segments and regions. In the manufacturing space we were able to quickly drill down to our internal raw material ordering patterns, which helped to identify opportunities to "buy bigger". Opportunities in supply chain can be quantified in the Millions.
Recommendations to others considering the product:
If an option I would suggest the IBC Celonis version to avoid later migration or issues with limited functionality.
Optimizing OmniChannel Processes with Celonis significantly!
What do you like best about the product?
- the speed on how we have implemented a MVP and then rolled it out to in depth analytics
- the business value generated over time
- the transparency now at hand for analyzing processes
- the ease to digg into data
- the increased customer satisfaction, gained by our improved OmniChannel processes
- the business value generated over time
- the transparency now at hand for analyzing processes
- the ease to digg into data
- the increased customer satisfaction, gained by our improved OmniChannel processes
What do you dislike about the product?
- the licensing modell is somewhat inflexible
- price is high, but it delivers value for money
- price is high, but it delivers value for money
What problems is the product solving and how is that benefiting you?
- we have started by analyzing and improving the cancellation rate of customer orders in our OmniChannel processes e.g. Click & Reserve / Click & Collect
- then we have optimized the returns handling time in our O2C logistics
- and furthermore gone into supply chain optimizations by analyzing the purchase-to-pay process
- then we have optimized the returns handling time in our O2C logistics
- and furthermore gone into supply chain optimizations by analyzing the purchase-to-pay process
Recommendations to others considering the product:
- have always in mind that optimizing processes is 90% change management 9% analysis and 1% tool
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