Celonis Platform
CelonisExternal reviews
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Great software with weaknesses in customer support and usability
What do you like best about the product?
Market leader in process mining. Great visualization of process data and integration from data extraction to process automation.
What do you dislike about the product?
Very strong focus on new features mostly built for marketing—almost no focus on usability for data integration and building of analysis, automation steps, and so on. Customer voice is only heard if new and fancy features are the result not if the existing features could become better.
Support in case of errors is limited and some resulutions take ages because of the aforementioned reasons.
Also, too aggressive sales force.
Support in case of errors is limited and some resulutions take ages because of the aforementioned reasons.
Also, too aggressive sales force.
What problems is the product solving and how is that benefiting you?
Identification of process weaknesses and process waste. Remove "black boxes" in process analytics.
Excellent Application with a professional from Celonis
What do you like best about the product?
The capabilities Celonis with EMS will provide in future big benefits for our company.
The collaboration with Celonis CSM and the team is excellent
The collaboration with Celonis CSM and the team is excellent
What do you dislike about the product?
With many big datamodel the performance onPremis is suffering sometime
What problems is the product solving and how is that benefiting you?
In different process areas we are currently active.
OTD improvements, automation rate, electronic invoicing, touchless orders
OTD improvements, automation rate, electronic invoicing, touchless orders
Prozess in der Garantie
What do you like best about the product?
Celonis Process Mining is an analytical discipline for uncovering business processes. Process Mining is based on fact-based actual data.
What do you dislike about the product?
No comments or suggestions on what doesn't work
What problems is the product solving and how is that benefiting you?
Implementation process overview in the business process (sub-process steps and sequences that show inconsistencies)
Celonis helped us measure the unmeasurable
What do you like best about the product?
Within months we were able to visualize our true process and start measuring aspects around our process that we have never been able to before. Celonis has pre-built apps that allow for quick and easy implementation, leading us to many quick realizations/wins from the beginning. The user interface is easy to use and will enable us to drill down into data that would typically take us weeks.
What do you dislike about the product?
There hasn't been much to dislike so far. One of our challenges is allowing the users to set up their own views by using the bookmarks. The bookmarks are great, but if you move or replace a workbook, the bookmarks are wiped.
What problems is the product solving and how is that benefiting you?
We're able to reduce the time investigating the assumptions about our process and more time showing the value of what fixing the process would do for our teams. We've put real numbers behind our initiatives for delivery blocks and automated order entry and can quickly track and control our improvements.
very innovative
What do you like best about the product?
- innovative
- advanced
- userfriendly
- useful
- advanced
- userfriendly
- useful
What do you dislike about the product?
most of the newest features only available for IBC
What problems is the product solving and how is that benefiting you?
Celonis is used for process minging, some gaps have been identified and improved.
Very Powerful Process Opitmization Tool
What do you like best about the product?
user-friendly and intuitive for easy analysis making
comparable easy programming language (PQL)
ready to use analysis component
easy data connection to most databases
comparable easy programming language (PQL)
ready to use analysis component
easy data connection to most databases
What do you dislike about the product?
sometimes hard to get insights into complex data models, could be easier to extract database tables to get a better overview
What problems is the product solving and how is that benefiting you?
We use it to visualize business processes and identify potential savings and optimizations. It results in instant monetary benefits for the company.
Celonis - innovative response
What do you like best about the product?
The overall experience and the fast evolvement of the application.
It is still finding the target scenario it wants to be placed in.
It is still finding the target scenario it wants to be placed in.
What do you dislike about the product?
The pricing model seems to be at the upper limit of the market.
What problems is the product solving and how is that benefiting you?
The transparency you can gain using this application is unique in the company.
Questions across process domains have been able to be answered using Celonis
Questions across process domains have been able to be answered using Celonis
Recommendations to others considering the product:
nothing to add
Using Celonis to proactively and accurately identify issues
What do you like best about the product?
The Action Engine is fantastic. The time between defining the requirements of a new needed signal and going live is shockingly short. Then, the immediate positive impact on the business of being able to proactively and accurately identify issues represented in data, using a user-friendly interface to investigate and act on the occurrence, and the ability to document the process and results are impressive.
What do you dislike about the product?
When several signals/alerts are raised by Celonis on a particular data set, the alerts/signals are static text vs. hyperlinks which would enable quicker navigation. Not having the ability to save heavily filtered views for future reuse is a time drain when starting a new work session.
What problems is the product solving and how is that benefiting you?
The proactive identification of potential issues so we can avoid negative impact in the business.
Recommendations to others considering the product:
It is a very impactful tool, and you will regularly come across new use cases to apply it to
Celonis is a Great tool for Data Mining and the Support is outstanding!
What do you like best about the product?
- It is easy to get started and use.
-Great Training program to get users up to speed on the software
- You are able to make a dashboard extremely fast and can add colors and different displays to the report
-Support team is outstanding and fast to respond to questions.
-Easy to navigate
-App store is helpful for getting started with the product
-Great Training program to get users up to speed on the software
- You are able to make a dashboard extremely fast and can add colors and different displays to the report
-Support team is outstanding and fast to respond to questions.
-Easy to navigate
-App store is helpful for getting started with the product
What do you dislike about the product?
-It doesn't have set variables and tries to link fields in the background which cause issues when adding fields together that use different tables.
-Can be difficult to add in Excel data if you are not database savy.
-Can be difficult to add in Excel data if you are not database savy.
What problems is the product solving and how is that benefiting you?
We are using Celonis to improve our production by narrowing in on batches and improve our production planning. We are also using it as a dashboard for quarterly reviews
Its nice - but it still missing source control and few other capabilities which are really important
What do you like best about the product?
Celonis is a good tool for process analytics
What do you dislike about the product?
There is area for improvement. I dont like the front end gui with the whole moving the objects - I wish we had the ability to put in the axsis manually. Most importantly I wish there was some sort of versioning or source control in place, it becomes challenging when multiple developers are working on one task.
What problems is the product solving and how is that benefiting you?
It helps with process analytics - easy to identify loop wholes in a process
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