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External reviews

270 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Jannis N.

Celonis enables you the most detailed information possibles

  • November 19, 2020
  • Review verified by G2

What do you like best about the product?
Celonis provides you a massive processmining tool. The great thing here is that you might start with a specific topic but gain much more knowledge than expected. The detailed information is huge.
What do you dislike about the product?
The implementation to get the tool properly running takes some time.
What problems is the product solving and how is that benefiting you?
We are process mining the purchase to pay process. It give us an intral view from the company internal customers over to the procurement department to the accounting department.
It allows us to see which purchasing processes are running bad and where inefficiencies exist
Recommendations to others considering the product:
The implimantation phase is super important all data must be 100 %validated.


    Chemicals

Lean / Process Improvement Centric Organization? - Must Have Layer in the stack!

  • November 18, 2020
  • Review verified by G2

What do you like best about the product?
The platform is easy to use with very clear and well maintained PQL (Process query language) reference materials directly in the GUI.

Easy to turn insights in actions via signals.

Very powerful, aesthetically pleasing UX.
What do you dislike about the product?
some customers do not have access to chrome, the recommended browser, at least at the time on this writing there are still some problems if you try to run in MS Edge.
What problems is the product solving and how is that benefiting you?
What, When, How and Where friction enters the business process that is being interrogated.


    Pharmaceuticals

Technical Project Lead for Celonis Implementation

  • November 17, 2020
  • Review verified by G2

What do you like best about the product?
The easy data connection to the source systems. The speed of the software. The vizualization of big data. The app store that is bringing new ideas and pre-defined data mining solutions to your attention.
What do you dislike about the product?
The X-functional competencies of Celonis consultants and their understanding of business processes. The team structure in implementation projects as no different levels of seniority are present in the team. Further, there seems to be no quality assurance process that guarantees the correctness and completeness of customized scripts.
What problems is the product solving and how is that benefiting you?
We have visibility on our as is processes. We were able to identify several areas for improvement in the form of direct savings and potential process improvement and efficiency measures.


    Wilson A.

An excellent system with great backoffice

  • November 17, 2020
  • Review provided by G2

What do you like best about the product?
For the technical part of the tool, the practicality of browsing and obtaining data is very incredible, in addition to the negotiation for customizations. The training part is very interesting, giving great support to the client's teams.
What do you dislike about the product?
The integration part could have more customization options, it works very well, but could have more details
What problems is the product solving and how is that benefiting you?
An analysis of the entire supply chain, being able to view possible problems and take a more accurate action in the correction and optimization


    Utilities

Customer Onboarding

  • November 15, 2020
  • Review provided by G2

What do you like best about the product?
The quickness in which the data is available to view.
What do you dislike about the product?
I haven't found anything not to like so far.
What problems is the product solving and how is that benefiting you?
Actual vs estimates cost.
Time from requested power connection to actual work performed and connection is made.
Time frame with actual 15 day commit date for estimate to customer.
Recommendations to others considering the product:
Great tool for seeing how you are performing and using it to get better.


    Tim S.

Celonis: The perfect application to drive data-driven process improvements!

  • November 13, 2020
  • Review verified by G2

What do you like best about the product?
Every digital transformation starts with understanding the current as-is state of your processes and supporting IT Systems. This is where Celonis is your best friend. Celonis retrieves your process data from your IT Systems (ERP, CRM, PDM, MES etc.) and provides an instant, visually pleasing, overview of your process and process quality in a matter of seconds. Within our company we have global dashboards that visualize the process performance for our P2P, O2C, Production, Quality & Service processes. This X-Ray view of our global process landscape facilitates global collaboration for innovation projects within our organization. One of the biggest benefits of Celonis is that it lets you look at your process quality (KPI`s) from different dimensions (products, partners, organisation unit, document headers etc.) and shows you where to focus your resources on to create the most improvement impact on your KPI`s.
What do you dislike about the product?
At the start of digital transformations, a lot of process activities take place "Offline", therefore the expected initial response will be that the data is "incorrect". This is not a problem with Celonis, but the change management aspect of a Celonis implementation can be challenging.
What problems is the product solving and how is that benefiting you?
With the help of Celonis we improved the following KPI`s: on time delivery performance of our suppliers, on time payment %, invoice validation TPT, master data quality, MOQ/EOQ optimizations, on-time delivery to our customers, reduction of waste activities, inventory optimization, production TPT, confirmation accuracy, Incoterm compliance etc.
Recommendations to others considering the product:
It is important to understand that Celonis is not just a reporting tool. When positioned correctly within the organization, Celonis saves you time and money in your digital transformation. To get a first impression of how Celonis functions check their video`s on Youtube, you will be amazed.


    Food & Beverages

Great Data Mining tool - Simple to Use

  • November 12, 2020
  • Review verified by G2

What do you like best about the product?
Celonis is a great data mining tool, the best feature is process explorer, where with simple clicks, you can analyze deviations or rework steps in your process. Simple to use, simple to develop.
What do you dislike about the product?
The back-end structure in Celonis, extractions and data transformations require a high level knowledge.
What problems is the product solving and how is that benefiting you?
With Celonis it's were possible to track all behaviors related to Payments and deviations on the P2P process. The implementation is still in progress on the company, benefits can be measured in the future.
Recommendations to others considering the product:
Celonis is not a Data Analytic tool that you delivery static reports, It's a way to explore the entire process, It's a data mining tool.


    Hugo D.

Gathering informations quickly

  • November 12, 2020
  • Review provided by G2

What do you like best about the product?
I like Celonis because I can check multiple location information at the same time and generate functional KPIs for my department.
What do you dislike about the product?
Unfortunately he is unable to gather specific information from some tables, but it is possible to work around this manually.
What problems is the product solving and how is that benefiting you?
I'm solving problems of taxonomy, expenses, purchasing categories, compliance and generating business benchmarks together with users.


    Management Consulting

Awesome Software

  • October 14, 2020
  • Review provided by G2

What do you like best about the product?
I love how easy to use Celonis is for users and developers. It's clear and very user friendly. As a developer and user it is fun to create analysis. Also I like how Celonis is developing itself and adds new features beyond process mining time by time.
What do you dislike about the product?
It is hard to say what I dislike, because it is a pretty good software so far. Maybe it would be great to make the PQL language more easier to somehow reduce complex formulas.
What problems is the product solving and how is that benefiting you?
I am solving all kind of problems around processes with Celonis. Celonis helps me to create transparency and give me information about how the processes really flow through the systems and non-ERP systems. Also I can analyze automation rates easily and bottlenecks in case of long throughput times. Celonis also helps to identify compliance issues and typical forensic use cases.
Recommendations to others considering the product:
Celonis has more capabilities than you think in the first place. You won't make a wrong decision.


    Electrical/Electronic Manufacturing

Innovations towards a frictionless organization

  • September 23, 2020
  • Review provided by G2

What do you like best about the product?
Continuous innovation to help companies remove process inefficiencies
Passion for customers' problem
"Can do" attitude
What do you dislike about the product?
Price, though it proves good value for money
What problems is the product solving and how is that benefiting you?
Global transparency regarding multiple operational business processes such as e.g. P2P or O2C
Significant savings, process automation and reduction of rework
Recommendations to others considering the product:
Start with a quick pilot
Realize first success stories as fast as possible
Leverage Celonis' domain know how