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Excellent solution for overlooked/hard-to-identify problems
What do you like best about the product?
The platform is very intuitive and easy to use. provides a step by step guide for beginners. Also, a rich ecosystem to support users.
The platform provides a wide array of tools, pre-built use cases and apps that would help to jump-start to unlocking its value.
It is easy to connect other systems to Celonis through API's, where the app store provides apps and use cases for connecting the majority of common ERP platforms.
There is no restriction in terms of Celonis capabilities since you can use it for both discovering hidden bottlenecks and also confirming ones that you'd assume to have a problem.
The platform provides a wide array of tools, pre-built use cases and apps that would help to jump-start to unlocking its value.
It is easy to connect other systems to Celonis through API's, where the app store provides apps and use cases for connecting the majority of common ERP platforms.
There is no restriction in terms of Celonis capabilities since you can use it for both discovering hidden bottlenecks and also confirming ones that you'd assume to have a problem.
What do you dislike about the product?
Hard to identify the right use case using own expertise or when not having a specific problem in mind.
Sometimes the platform has technical issues in loading/synching which is usually solved on its own within a few hours or the next working day!
To implement and drive value efficiently, you need a top-notch consultant who can work well on the platform in identifying and select the most optimal use cases.
Sometimes the platform has technical issues in loading/synching which is usually solved on its own within a few hours or the next working day!
To implement and drive value efficiently, you need a top-notch consultant who can work well on the platform in identifying and select the most optimal use cases.
What problems is the product solving and how is that benefiting you?
Identifying bottlenecks in different processes across multiple departments. Like the Purchase 2 Pay process.
I randomly mine data sets to identify patterns that indicate a waste or resources/lack of efficiency (discovery approach).
I randomly mine data sets to identify patterns that indicate a waste or resources/lack of efficiency (discovery approach).
Recommendations to others considering the product:
To benefit from the existing ecosystem (resources, community, support team, online learning platform).
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Discovery in minutes instead of months - transformation enabler
What do you like best about the product?
Real reality. Fast. No consultants. Fact based. Unrefutable truth. Answering questions you don't even dared to ask.
What do you dislike about the product?
It is so powerful the only risk is with the customer not being able to handle it
What problems is the product solving and how is that benefiting you?
Transparency of processes and necessary enabler to transform organizations and process world
Celonis is a Swift & fast Progressive minining tool
What do you like best about the product?
Some of the KPI's where we struggled to get hands on where readily available like cycle-time, re-work rate, automation rate, cost per item, uncovers hidden inefficiencies, compliance violations and bottlenecks in the process.
Ability to develop custom KPI and analytical reports with minim efforts are a huge bonus.
Ability to develop custom KPI and analytical reports with minim efforts are a huge bonus.
What do you dislike about the product?
built in help on the PQL with examples would take the customer visions a long way.
Celonis should be made all browser compatible (some short falls are noticed in Internet explorer ex: export to excel from OLAP table)
Celonis should be made all browser compatible (some short falls are noticed in Internet explorer ex: export to excel from OLAP table)
What problems is the product solving and how is that benefiting you?
Plan on Increasing automation rates
- Minimize manual interventions and rework activities
- eliminate inefficiencies and errors
- Minimize manual interventions and rework activities
- eliminate inefficiencies and errors
Recommendations to others considering the product:
Take the training seriously... that will server you and the company in right direction.
Celonis is a Breakthrough for SAP process improvement !!
What do you like best about the product?
The Celonis team have delivered an outstanding product and a framework for delivering benefits which is without peer in the market place. The tool is extremely easy for new users but also extremely powerful for experienced users. The framework that Celonis have provided for identifying business benefits based on the clients data is an outstanding piece of work. They have utilised the experience from hundreds of clients to build a robust approach / methodology
What do you dislike about the product?
Nothing. I am continually surprised by how well thought out the toolset is. Of course there are always improvements to be made in any product but these are more in additional features coming. I think some additional functionality with the conformance checker (e.g. to have an "if" rule for different sceanrios) and a data plot graph would be useful additions.
What problems is the product solving and how is that benefiting you?
Our focus at the moment is on improving the SAP Procurement processes for clients. So far we have identified millions of dollars of savings for clients. These have been across such topics as automation, minimising manual work, EDI enablement, Supplier Consolidation, Contract Usage and Maverick Buying. The ability to build event logs based on any IT system provides the scope to improve any IT based process.
Recommendations to others considering the product:
I have over 25 years experience as an SAP consultant. Without question Celonis is the most effective way to identify, prioritise and deliver benefits based on business process improvements. You should start now because in 5 years time all your competitors will be doing Process Mining with Celonis.
From event data to real business value!
What do you like best about the product?
The Customer Engagement Manager is a free of charge 24/7 Support for all your concerns. The product itself is applicable to every process and all different source systems. The software is easy to use and the can be implemented really fast. For me the huge success of Celonis isn't a real suprise. Almost every organization can benefit by using the software.
What do you dislike about the product?
Too many different Login credentials required. (Software itself, learning platform...)
What problems is the product solving and how is that benefiting you?
Detecting inefficiencies and identify the real bottlenecks. The software can be used to identify compliance issues as well.
Recommendations to others considering the product:
Celonis offers the possibility to perform a so called prove of value week. This week requires only a small investment by your company. But it is really worth the money. The celonis guys come to your company and do Workshops with all possible stakeholders in your company. Since every process has potential to improve I am sure they'll find inefficiencies in your business processes as well. If your Company is able to eliminate them, celonis is one of the top investments you've ever made.
Great Software to Analyze your Timestamp Data
What do you like best about the product?
The process explorer is a very powerful tool to analyze common patterns in your timestamp data. Not only can you analyze business processes but also all kind of timestamp related activities such as website log files and therefore customer journeys.
What do you dislike about the product?
The performance of the process explorer is limited. Analyzing lots of unique activities and many different variants caused by multiple loops and a variety of process paths makes the process explorer quite slow.
What problems is the product solving and how is that benefiting you?
We used Celonis to understand common behavioral patterns among our users. Based on those patterns we were able to aim for a more customized service offering.
Herramienta perfecta para la gestión y optimizacion
What do you like best about the product?
La capacidad de analizar sus procesos globales a su alcance, construir y crear fácilmente KPIs críticos y centrarse en procesos específicos no estandarizados. Una vez que se ha completado la definición del modelo de datos, es estupendo que el perfil del analista pueda realizar muchas actividades por su cuenta sin ningún soporte de TI.
What do you dislike about the product?
La herramienta no incorpora algunas herramientas y bases de datos estándar de SAP en su configuración básica para el procesamiento PtP y AP, como las herramientas SRM y VIM de SAP. Es fundamental completar la definición del modelo de datos. Nuestra tienda SAP tiene muy pocas modificaciones a SAP. De hecho, no tenemos tablas de datos adicionales. Hemos utilizado todos los complementos estándar compatibles con SAP. Celonis debería incorporar los módulos adicionales, como SRM y VIM, en su paquete de configuración estándar.
What problems is the product solving and how is that benefiting you?
Podemos identificar fácilmente las actividades no conformes dentro de los procesos estándar y las resoluciones de objetivos a través de la educación o mejoras a nuestro proceso.
Recommendations to others considering the product:
Los equipos de proyecto y los equipos de negocio deben proporcionar el tiempo y esfuerzo necesarios para definir los modelos de datos. Si su modelo de datos no es correcto y las definiciones de las actividades están claramente definidas, la herramienta no será de ninguna utilidad después de la implementación. Sólo causará confusión adicional.
I attend to the courses in Celonis Office, and nowadays I am implementing Celonis in our clients
What do you like best about the product?
- The capacity that Celonis have to to drill down to a specific item.
- Also the possibility to use machine learning to improve processes.
- The design of the tool is also user friendly.
- The use of IA as a predictor for future actions.
- The analysis related to Business case are a strength that is a must for all analysis.
- SOD, Three Ways Match, PI Social are really useful and for those teams that needs to improve the performance of their teams will help us a lot.
- Celonis can help the entire organization. In fact my recommendation is use Celonis to monitor all the processes of the organization. Perhaps if Celonis is implemented in a single process, the organization might not see the full potential.
- a tool to be use in all levels of the organization.
- Other thing that I like is the content store, where you can see all products for each process and system.
- Also the possibility to use machine learning to improve processes.
- The design of the tool is also user friendly.
- The use of IA as a predictor for future actions.
- The analysis related to Business case are a strength that is a must for all analysis.
- SOD, Three Ways Match, PI Social are really useful and for those teams that needs to improve the performance of their teams will help us a lot.
- Celonis can help the entire organization. In fact my recommendation is use Celonis to monitor all the processes of the organization. Perhaps if Celonis is implemented in a single process, the organization might not see the full potential.
- a tool to be use in all levels of the organization.
- Other thing that I like is the content store, where you can see all products for each process and system.
What do you dislike about the product?
- A weakness Celonis is showing is his lack of flexibility to add new processes, and/or give support to companies with other ways of work different than European.
- Other one is the support from Celonis Team. Sometime they cannot support our requirements.
- Other one is the support from Celonis Team. Sometime they cannot support our requirements.
What problems is the product solving and how is that benefiting you?
We are using Celonis to transform the supply chain processes.
The benefits are the one mention above, and all those mentioned from Celonis folks.
The benefits are the one mention above, and all those mentioned from Celonis folks.
Recommendations to others considering the product:
n/a
My two-year experience with Celonis
What do you like best about the product?
The best opportunities to create beautiful and complete reports.
The presence of many functions that extend functionality.
Simplicity and clarity of system settings.
Frequent product updates with the addition of new functionality.
Availability of technical support-usually all questions I get an answer in 2-3 days.
A good set of partner material which contains many examples of presentations for different business areas.
Availability of content store with a set of ready-made reports on the analysis of most business processes such as procurement, sales, incident management, etc.for the most famous programs.
Ability to create reports using different languages (localization for users)
Availability of license options: annual subscription or purchase of perpetual license
A good affiliate program - actively support partners who provide a demo version that provides training.
Actively create local success stories-on youtube you can find many success stories in different languages
The presence of many functions that extend functionality.
Simplicity and clarity of system settings.
Frequent product updates with the addition of new functionality.
Availability of technical support-usually all questions I get an answer in 2-3 days.
A good set of partner material which contains many examples of presentations for different business areas.
Availability of content store with a set of ready-made reports on the analysis of most business processes such as procurement, sales, incident management, etc.for the most famous programs.
Ability to create reports using different languages (localization for users)
Availability of license options: annual subscription or purchase of perpetual license
A good affiliate program - actively support partners who provide a demo version that provides training.
Actively create local success stories-on youtube you can find many success stories in different languages
What do you dislike about the product?
Weak documentation-all questions have to contact technical support. All the knowledge is concentrated in the minds of developers and they have to get hard every time.
The cost per license is high compared to competing solutions.
The cost per license is high compared to competing solutions.
What problems is the product solving and how is that benefiting you?
Improving the efficiency of business processes. The lack of a single point of "truth" in the company where there is all the information about how the processes actually work.
Recommendations to others considering the product:
Be sure to try the product on your data in the pilot project. Definitely! The vendor needs to strengthen the product documentation. I see that there are great opportunities that many simply do not know.
Innovative and promising
What do you like best about the product?
Celonis is proven enterprise level Process Mining platform. Great performance and amazing development.
What do you dislike about the product?
In most cases Celonis licenses have to be sold through SAP.
What problems is the product solving and how is that benefiting you?
Celonis provides maximum transparency for business processes. Using Celonis platform you can analyse and improve even very complicated comprehensive processes.
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