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From event data to real business value!
What do you like best about the product?
The Customer Engagement Manager is a free of charge 24/7 Support for all your concerns. The product itself is applicable to every process and all different source systems. The software is easy to use and the can be implemented really fast. For me the huge success of Celonis isn't a real suprise. Almost every organization can benefit by using the software.
What do you dislike about the product?
Too many different Login credentials required. (Software itself, learning platform...)
What problems is the product solving and how is that benefiting you?
Detecting inefficiencies and identify the real bottlenecks. The software can be used to identify compliance issues as well.
Recommendations to others considering the product:
Celonis offers the possibility to perform a so called prove of value week. This week requires only a small investment by your company. But it is really worth the money. The celonis guys come to your company and do Workshops with all possible stakeholders in your company. Since every process has potential to improve I am sure they'll find inefficiencies in your business processes as well. If your Company is able to eliminate them, celonis is one of the top investments you've ever made.
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Great Software to Analyze your Timestamp Data
What do you like best about the product?
The process explorer is a very powerful tool to analyze common patterns in your timestamp data. Not only can you analyze business processes but also all kind of timestamp related activities such as website log files and therefore customer journeys.
What do you dislike about the product?
The performance of the process explorer is limited. Analyzing lots of unique activities and many different variants caused by multiple loops and a variety of process paths makes the process explorer quite slow.
What problems is the product solving and how is that benefiting you?
We used Celonis to understand common behavioral patterns among our users. Based on those patterns we were able to aim for a more customized service offering.
Herramienta perfecta para la gestión y optimizacion
What do you like best about the product?
La capacidad de analizar sus procesos globales a su alcance, construir y crear fácilmente KPIs críticos y centrarse en procesos específicos no estandarizados. Una vez que se ha completado la definición del modelo de datos, es estupendo que el perfil del analista pueda realizar muchas actividades por su cuenta sin ningún soporte de TI.
What do you dislike about the product?
La herramienta no incorpora algunas herramientas y bases de datos estándar de SAP en su configuración básica para el procesamiento PtP y AP, como las herramientas SRM y VIM de SAP. Es fundamental completar la definición del modelo de datos. Nuestra tienda SAP tiene muy pocas modificaciones a SAP. De hecho, no tenemos tablas de datos adicionales. Hemos utilizado todos los complementos estándar compatibles con SAP. Celonis debería incorporar los módulos adicionales, como SRM y VIM, en su paquete de configuración estándar.
What problems is the product solving and how is that benefiting you?
Podemos identificar fácilmente las actividades no conformes dentro de los procesos estándar y las resoluciones de objetivos a través de la educación o mejoras a nuestro proceso.
Recommendations to others considering the product:
Los equipos de proyecto y los equipos de negocio deben proporcionar el tiempo y esfuerzo necesarios para definir los modelos de datos. Si su modelo de datos no es correcto y las definiciones de las actividades están claramente definidas, la herramienta no será de ninguna utilidad después de la implementación. Sólo causará confusión adicional.
I attend to the courses in Celonis Office, and nowadays I am implementing Celonis in our clients
What do you like best about the product?
- The capacity that Celonis have to to drill down to a specific item.
- Also the possibility to use machine learning to improve processes.
- The design of the tool is also user friendly.
- The use of IA as a predictor for future actions.
- The analysis related to Business case are a strength that is a must for all analysis.
- SOD, Three Ways Match, PI Social are really useful and for those teams that needs to improve the performance of their teams will help us a lot.
- Celonis can help the entire organization. In fact my recommendation is use Celonis to monitor all the processes of the organization. Perhaps if Celonis is implemented in a single process, the organization might not see the full potential.
- a tool to be use in all levels of the organization.
- Other thing that I like is the content store, where you can see all products for each process and system.
- Also the possibility to use machine learning to improve processes.
- The design of the tool is also user friendly.
- The use of IA as a predictor for future actions.
- The analysis related to Business case are a strength that is a must for all analysis.
- SOD, Three Ways Match, PI Social are really useful and for those teams that needs to improve the performance of their teams will help us a lot.
- Celonis can help the entire organization. In fact my recommendation is use Celonis to monitor all the processes of the organization. Perhaps if Celonis is implemented in a single process, the organization might not see the full potential.
- a tool to be use in all levels of the organization.
- Other thing that I like is the content store, where you can see all products for each process and system.
What do you dislike about the product?
- A weakness Celonis is showing is his lack of flexibility to add new processes, and/or give support to companies with other ways of work different than European.
- Other one is the support from Celonis Team. Sometime they cannot support our requirements.
- Other one is the support from Celonis Team. Sometime they cannot support our requirements.
What problems is the product solving and how is that benefiting you?
We are using Celonis to transform the supply chain processes.
The benefits are the one mention above, and all those mentioned from Celonis folks.
The benefits are the one mention above, and all those mentioned from Celonis folks.
Recommendations to others considering the product:
n/a
My two-year experience with Celonis
What do you like best about the product?
The best opportunities to create beautiful and complete reports.
The presence of many functions that extend functionality.
Simplicity and clarity of system settings.
Frequent product updates with the addition of new functionality.
Availability of technical support-usually all questions I get an answer in 2-3 days.
A good set of partner material which contains many examples of presentations for different business areas.
Availability of content store with a set of ready-made reports on the analysis of most business processes such as procurement, sales, incident management, etc.for the most famous programs.
Ability to create reports using different languages (localization for users)
Availability of license options: annual subscription or purchase of perpetual license
A good affiliate program - actively support partners who provide a demo version that provides training.
Actively create local success stories-on youtube you can find many success stories in different languages
The presence of many functions that extend functionality.
Simplicity and clarity of system settings.
Frequent product updates with the addition of new functionality.
Availability of technical support-usually all questions I get an answer in 2-3 days.
A good set of partner material which contains many examples of presentations for different business areas.
Availability of content store with a set of ready-made reports on the analysis of most business processes such as procurement, sales, incident management, etc.for the most famous programs.
Ability to create reports using different languages (localization for users)
Availability of license options: annual subscription or purchase of perpetual license
A good affiliate program - actively support partners who provide a demo version that provides training.
Actively create local success stories-on youtube you can find many success stories in different languages
What do you dislike about the product?
Weak documentation-all questions have to contact technical support. All the knowledge is concentrated in the minds of developers and they have to get hard every time.
The cost per license is high compared to competing solutions.
The cost per license is high compared to competing solutions.
What problems is the product solving and how is that benefiting you?
Improving the efficiency of business processes. The lack of a single point of "truth" in the company where there is all the information about how the processes actually work.
Recommendations to others considering the product:
Be sure to try the product on your data in the pilot project. Definitely! The vendor needs to strengthen the product documentation. I see that there are great opportunities that many simply do not know.
Innovative and promising
What do you like best about the product?
Celonis is proven enterprise level Process Mining platform. Great performance and amazing development.
What do you dislike about the product?
In most cases Celonis licenses have to be sold through SAP.
What problems is the product solving and how is that benefiting you?
Celonis provides maximum transparency for business processes. Using Celonis platform you can analyse and improve even very complicated comprehensive processes.
Software is intuitive, pleasing gui
What do you like best about the product?
fast algorithm, pleasing gui, very intuitive
What do you dislike about the product?
Very expensive licence cost for constumers in utility sector, only optimized for google chrome
What problems is the product solving and how is that benefiting you?
Reducing cycle time for invoicing energy billings
Celonis
What do you like best about the product?
Easy interface
very performant database and checks
very performant database and checks
What do you dislike about the product?
Reduced access to model store and sometimes expensive models
What problems is the product solving and how is that benefiting you?
Business process improvements
An Effective, Visually Impressive Mining Display To Improve Web Function
What do you like best about the product?
Our firm first used the generous, no card required, 30 day trial of Celonis to test the various processes performed by our media website when a visitor interacts with a site function. Even we were surprised by the neat display of progressive functioning and how the application clearly displayed what can be improved upon to make the function at hand quicker and/or more reliable every time someone interacts with the media.
What do you dislike about the product?
Some of the flow charts were either slow to display or, ironically, mis titled. However, we were able to manually fix this with the help of their customer support team. Sometimes the application did not adapt to accurately diagnosis different functions on the website.
What problems is the product solving and how is that benefiting you?
We are able to diagnosis potential issues and higher traffic times before they happen so we can appropriately prepare. It is also a cost effective option and useful for both large and smaller firms, and will likely yield unexpected results as their is a multitude of "behind the scenes" functioning.
Recommendations to others considering the product:
The paid version includes great features that were beta tested in trial version, so it is reliable. Customer service is also very welcoming and knowledgable if you have any issues.
Must have for all process driven companies
What do you like best about the product?
Business user and decision maker compatibility. Most other big data tools are targeted or require IT users. Celonis is different. Once the platform stands, the data models are defined and some basic / initial dashboards have been setup, business users that can do Excel and Power Point just need a little training mostly in terms of understanding and they can depart on their own and will love this tool, its speed and ease of use to get answers and insights
What do you dislike about the product?
License policy could be better especially around the content store. Also Celonis growing rapidly so capacity is of course a challenge. But so far this was not a problem. Our sales rep and customer success manager are perfect.
What problems is the product solving and how is that benefiting you?
Identified new levels of process improvements in short time. Fact based instead of gut based discussions. for example improvement of working capital through faster cycle times in order to cash or cost saving through higher levels of automation or ensuring the investment taken in process improvements earlier are actually working out as designed.
Recommendations to others considering the product:
Do a pilot and pick your scope wisely. Don't try to solve every business topic at the same time but focus on 3 major pain points and additionally do a discovery, looking for unknown pain points. Always cross check the credibility of your data. People will always channel your data first and question it. Bring IT, Business, Data Science and an Agile Moderator to your workshops.
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