Celonis Platform
CelonisExternal reviews
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Celonis quickly revealed the complexity of our Order to Cash and AR processes.
What do you like best about the product?
Once enabled, the Celonis process mapping technology allows for visualizing detailed process flows, identification of key bottlenecks, and KPI creation. It would have taken a team of experts multiple weeks to outline the top value streams for a process such as Order to Cash, and we still would not have had the residence time in each step. Celonis does it all.
What do you dislike about the product?
Any customization of your ERP system will require additional tables to be pulled and integrated into the process being mapped; a true mapping of a process will take considerably more time for those with heavy ERP customization.
What problems is the product solving and how is that benefiting you?
We didn't know what we didn't know about our O2C and AR processes, so the first benefit was understanding the complexity of these initial processes. We quickly identified and have realized value in AR on unearned early payment discounts and supplier financing opportunities. Within O2C, we are pursuing opportunities identified around order blocks and holds to reduce the overall O2C cycle.
Recommendations to others considering the product:
Highly recommend if you wish to learn how complex "simple" processes such as O2C, AR, P2P, AP, and more are within your company.
Celonis, more than analyzing the current process. It is a platform for process improvement
What do you like best about the product?
Changes or customizing of the process analytics definitions can be done rapidly and verified with the whole dataset without the IT department.
Implementation time is very short.
In our company, it was not possible to have one overview about detail scheduling and the process from the production order handling until the usage decision and later on to the delivery.
The system structure with 4 different SAP systems avoid benchmark between the production locations.
In the beginning it was very difficult because we had to get used to the functionality of the tool first.
The product itself is great and already in standard implementation does provide excellent inside into processes and non-expected outcome.
Implementation time is very short.
In our company, it was not possible to have one overview about detail scheduling and the process from the production order handling until the usage decision and later on to the delivery.
The system structure with 4 different SAP systems avoid benchmark between the production locations.
In the beginning it was very difficult because we had to get used to the functionality of the tool first.
The product itself is great and already in standard implementation does provide excellent inside into processes and non-expected outcome.
What do you dislike about the product?
Sometimes I need more personally contact.(F2F)
Hard to keep track If you don't spend your full working day with Celonis.
Hard to keep track If you don't spend your full working day with Celonis.
What problems is the product solving and how is that benefiting you?
The Tool is used in the company in the past only for financial analyses and some cases in the supply chain.
We have the situation, that we have to harmonize our processes in the production but we doesn`t have a complete overview about all production sites worldwide.
The data mining and the Harmonization from the processes is the key to change from the current SAP R3 system to the S4 Hana system.
We want to use the tool to avoid / reduce variances in the future.
We have the situation, that we have to harmonize our processes in the production but we doesn`t have a complete overview about all production sites worldwide.
The data mining and the Harmonization from the processes is the key to change from the current SAP R3 system to the S4 Hana system.
We want to use the tool to avoid / reduce variances in the future.
Innovative, but less stable.
What do you like best about the product?
Innovation of new Ideas and Implementation
What do you dislike about the product?
Stability and development structure of Celonis.
What problems is the product solving and how is that benefiting you?
Analysis and structure of Process get very clear. Problems within Process flow can be analysed
Depending on the component they are more (Process Analytics) or less (Business Views) user-friendly.
What do you like best about the product?
Quick insights for relevant KPIs in Celonis.
What do you dislike about the product?
I do not like the fact that these reports/dashboards cannot be exported automatically on regular basis as a pdf-file to some email-address recipient.
What problems is the product solving and how is that benefiting you?
Mostly working with FI-area, so I am identifying vendors "with problems" and try to find a reason for non-touchless posting, for instance.
Powerful tool to act on business process inefficiencies even before they occur
What do you like best about the product?
Celonis EMS proofed the ability to unveil the real processes being executed under the hood of our systems, helping us to explain already known inefficiencies and to find new ones. Its most important feature is the ability to act immediately on the processes through direct instructions to the end users or by interacting directly with other systems. And since we're talking about identifying patterns in processes, it's even possible to anticipate them and act even before the problem ahead occurs.
Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen.
Just one word on the Celonis people and teams that are always ready to help and make things work the best for us as a customer. It’s been a constant path of mutual learning and contribution to make things happen.
What do you dislike about the product?
Process Mining isn't "Process Magic", which means there is still some effort and knowledge of the process needed beforehand to instruct the tool on how to "mine" the process for you, mainly if we’re talking about processes that were never explored with Celonis before. There could be a friendlier tool to link the business data to Celonis allowing faster integration and easier data transformation.
What problems is the product solving and how is that benefiting you?
We’ve thoroughly analyzed our credit recovery process and we were able to observe some of the inefficiencies we already knew but also to discover new ones. Once we found their root causes, we let Celonis notify the end users to execute the most important activities. By focusing the users on what to do first and when, we were able to reduce the time to recover credit which is crucial to our activity.
Recommendations to others considering the product:
Make sure you don't get confused by the similarity of some of the visuals that Celonis provides with those that you find in BI tools. Celonis will give you a very accurate vision on how your processes are being executed and, more than that, it will allow you to immediately act on them. If you go for a Proof-of-Concept before you take a decision, make sure you get a solid use case that can show these features working right from the start. Also, don't be afraid of your first reaction when the results start showing up. It will be something like “I’m pretty sure that can’t possibly be right” but be prepared because… maybe it is. Don’t forget Celonis will be looking for what’s happening “under the hood” and sometimes we’re happy that the car is running fine but we’re not aware it could be running much more efficiently and excelling in its performance.
Great in management and review of business processes. Great collaboration.
What do you like best about the product?
Collaboration with the service provider and with the software itself; rapid integration with our environment, solving very quickly problems that seemed really complex
What do you dislike about the product?
small problems in post integration service in the resolution of performance problems
What problems is the product solving and how is that benefiting you?
The complete management of some end-to-end core business process during this hard year
The future of process re-engineering based of transformation big data into information
What do you like best about the product?
A ground breaking technology that allows full visibility of our processes, identifying weak spots and bottleneck and making is easy and intuitive to act. The right leverage to transform data to information and to go from process sample analysis to full data analysis.
What do you dislike about the product?
Complex adaptation of pre-developed extractors with our company's infrastructure requirements.
What problems is the product solving and how is that benefiting you?
Improve Purchase to Pay process, remote process bottlenecks, increase productivity, reduce costs, increase transparency
Great journey to Process Improvement
What do you like best about the product?
Ease of use, and speed of analysis, product features
What do you dislike about the product?
New pricing model, and less value for money for customers
What problems is the product solving and how is that benefiting you?
Process Visibility, and process improvement
IS Director, Business Process Support Services
What do you like best about the product?
The level of data and insight available for business process execution.
What do you dislike about the product?
The action engine is not available for on-premise users.
What problems is the product solving and how is that benefiting you?
We have found several use cases for Celonis. We are leveraging the insight engine to identify process inefficiencies or non-compliance. provide efficiencies in the internal audit process and process metrics.
Recommendations to others considering the product:
RFP implementation services. Found a broad spectrum of costs between consulting firms.
Essential tool to improve OTC processes and automate them
What do you like best about the product?
Live data from the ERP in a format/analysis you can devise according to needs
What do you dislike about the product?
Maybe the datamodel could be more flexible and new connections possible according to needs of a dashboard
What problems is the product solving and how is that benefiting you?
We are only at the start of the process, specifically for my project I now have ways to track DSO success and also anticipate on billing error rate for customers who will be onboarded into e-invoicing automation.
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