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Must have for all process driven companies
What do you like best about the product?
Business user and decision maker compatibility. Most other big data tools are targeted or require IT users. Celonis is different. Once the platform stands, the data models are defined and some basic / initial dashboards have been setup, business users that can do Excel and Power Point just need a little training mostly in terms of understanding and they can depart on their own and will love this tool, its speed and ease of use to get answers and insights
What do you dislike about the product?
License policy could be better especially around the content store. Also Celonis growing rapidly so capacity is of course a challenge. But so far this was not a problem. Our sales rep and customer success manager are perfect.
What problems is the product solving and how is that benefiting you?
Identified new levels of process improvements in short time. Fact based instead of gut based discussions. for example improvement of working capital through faster cycle times in order to cash or cost saving through higher levels of automation or ensuring the investment taken in process improvements earlier are actually working out as designed.
Recommendations to others considering the product:
Do a pilot and pick your scope wisely. Don't try to solve every business topic at the same time but focus on 3 major pain points and additionally do a discovery, looking for unknown pain points. Always cross check the credibility of your data. People will always channel your data first and question it. Bring IT, Business, Data Science and an Agile Moderator to your workshops.
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Top data mining application
What do you like best about the product?
Easy to use and many possibilities to adapt the dashboards to different client needs. Very easy SAP connection and data extraction. No need of complex data modeling to have great results.
What do you dislike about the product?
Difficult to sell because of its high price. Proves of concept need a lot of effort on clients side
What problems is the product solving and how is that benefiting you?
Data discovery of inefficiencies, bottlenecks in each process inside the company, data-driven optimization
Celonis Is Awesome
What do you like best about the product?
I love the ability to quickly explore huge amounts of data. Quickly going from 6 million records to a focused few based on very flexible criteria has been a game changer. The process visualizations and KPIs have allowed our Lean/Six Sigma team to become much more effective by allowing them to zero in on problem areas without having to create ad hoc reports or conduct the standard "process explanation" discussions.
What do you dislike about the product?
Sometimes the paradigm shift from standard BI reporting to Process Mining can be a little difficult for people to grasp. This really isn't a fault of the Celonis product, but an educational battle we're fighting now that Celonis is gaining popularity at our organization.
What problems is the product solving and how is that benefiting you?
We've cut down cycle times in our order to cash processes in partnership with our internal Lean/Six Sigma organization. We're able to track productivity and throughput time improvements related to IT enhancements as well.
Perfect Process Mining Tool
What do you like best about the product?
The ability to create my own dashboard on the same tool.
The ability of using AI to find insights through my business processes.
The ability of using AI to find insights through my business processes.
What do you dislike about the product?
Outranged price depending on the targeted customer. The product has to be adapted to smaller customers in terms of costs.
What problems is the product solving and how is that benefiting you?
Process time reduction.
Process variability reduction.
Customer is improving their process faster and better. They are able to apply PDCA methodology as ever before.
Process variability reduction.
Customer is improving their process faster and better. They are able to apply PDCA methodology as ever before.
Powerful tool that gives you the necessary insights
What do you like best about the product?
The way you can slice and dice every dimension to get to the core of the problem.
What do you dislike about the product?
Setting up the datamodel is quite a time-consuming task if you ask me, especially if you made a single error in one table and you have to upload the table once again and go through all selection screens again.
What problems is the product solving and how is that benefiting you?
Especially efficiency gains and risk identification in issuing loans to small and medium enterprises.
Celonis Data Mining Is A Necessary Tool to Analyze Your Global Processes
What do you like best about the product?
The ability to analyze your global processes at your finger tips, to build and create critical KPIs easily and to focus on specific non-standardized processes. Once the data model definition is completed, it's great that the Analyst profile can perform many activities on their own without any IT support.
What do you dislike about the product?
The tool does not incorporate some standard SAP tools and databases into its base configuration for PtP and AP processing, such as SAP's SRM and SAP's VIM tools. It is critical to complete the data model definition. Our SAP shop has very minimal modifications to SAP. In fact, we have no additional data tables. We have utilized all standard SAP supported add-ons. Celonis should incorporate the additional modules, such as SRM and VIM, into their standard configuration package.
What problems is the product solving and how is that benefiting you?
We can easily pinpoint non-compliant activities within the standard processes and target resolutions through education or enhancements to our process.
Recommendations to others considering the product:
Project teams and business teams must provide the necessary time and effort to define the data models. If your data model isn't correct and definitions of activities clearly defined, the tool won't be of any use after implementation. It will only cause additional confusion.
Enables another detailed view on processes, on the different variants used and the efficiency
What do you like best about the product?
Celonis is very flexible and fast analysis of the different processes are possible; additional and different views compared to reporting systems
What do you dislike about the product?
There is not really something I dislike - as usual you have to invest time to adapt tools to your organization and needs.
What problems is the product solving and how is that benefiting you?
Find Bottlenecks / improve processes due to visualization of variants
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