External reviews are not included in the AWS star rating for the product.
The most common use case for Celonis involves its ERP applications, notably for SAP and Oracle, particularly for procure-to-pay and order-to-cash processes.
Clients use Celonis to process mined data created on SAP or Oracle and gain insights into process executions.
Celonis primarily helps with process discovery by understanding process variations and identifying opportunities for improvement.
Although it is not utilized much for continuous monitoring, it has significantly enhanced our understanding of improvement opportunities.
The most effective feature of Celonis is its capacity to analyze processes and uncover optimization opportunities through its visualizations of process variances.
Celonis does not provide a detailed picture of user activities within processes because it relies on event logs from ERP systems. It offers only a process view without task mining capabilities. Expanding into task mining could offer greater insights.
I have approximately four years of experience working with Celonis.
The stability of Celonis is impressive. I would rate it as an eight on a scale from one to ten.
Celonis has high scalability, which I would rate as an eight on a scale from one to ten.
I find the technical support from Celonis to be of high quality, rating it a nine out of ten.
Positive
The initial setup of Celonis is relatively straightforward. The setup process is crucial, and with good quality data, Celonis is an easy product to use.
The return on investment from Celonis comes from identifying opportunities for process improvement which translate into time savings and cost savings.
Pricing varies depending on client needs and deployment scale. However, I find it competitively priced and offering good value for money in high-volume data analysis scenarios.
Celonis is recommended due to its proficient ease of use, rapid insight discovery, ability to execute on insights, and effective impact measurement.
I'd rate the solution eight out of ten.
Celonis includes some machine learning and predictive functionalities, and it helps us with real-time data processing. We use Celonis as a consultancy firm for different clients, customers, and projects, and the requirement for real-time processing varies depending on the case.
Celonis provides flexibility, which is beneficial due to our diverse use cases across different customers and projects. Although I cannot quantify the benefits due to confidentiality, it is cost-effective and time-saving.
Celonis is intuitive, powerful, and user-friendly. Machine learning and predictive functionalities are key features. The tool's ability to handle real-time data processing is also valuable.
The data modeling features could be more intuitive.
We have not faced any downtimes or technical issues with Celonis. It is reliable.
I contacted Celonis for partnership purposes, not for direct customer service support regarding the tool's operations.
Positive
We use a variety of tools for process mining, including ProM, which is more powerful and academic but less user-friendly.
I cannot quantify the benefit because the actual numbers are proprietary to the customer company.
Celonis is significantly more expensive than other tools, such as ProM, which is open-source and free.
We have used ProM for process mining, which is open-source.
I recommend Celonis. That said, it's not suitable for small or medium enterprises due to its high cost. It is best suited for large enterprises.
I'd rate the solution nine out of ten.
We are using it for core business processes such as order-to-cash, accounts receivable, and accounts payable. We also use it for our mobile application and up-to-sales services.
We are actually using Celonis to understand our processes, bottlenecks, and problems, and especially to identify automation opportunities. We like process mining.
The most helpful features are understanding our processes, bottlenecks, and automation opportunities. We like the process mining capabilities.
We don't need any new features to be added. Celonis is like a Ferrari compared to others. However, the only problem is the price; it is a little bit expensive when we compare it to others.
We have been using Celonis for about four years.
We don't have any technical issues. Stability is not a concern.
The support is perfect. We are getting free consultancy from Celonis itself, and they are providing us with a value engineer. We also have a great e-learning platform available.
Positive
It's up to the company. If you follow Celonis's advice and use their ready-to-use application dashboards, implementation is straightforward.
The price is a little bit expensive when compared to others. That said, it offers features that other competitors don't have.
We researched other tools like open source tools and process mining tools from IBM and SAP.
Celonis provides a lot of unique features and has a very supportive technical support team.
I'd rate the solution nine out of ten.
I use Celonis primarily for identifying high potential use cases where customers will benefit post automation. It provides insights into which areas to target by identifying pain points and high error percentages.
Celonis helps our organization by supporting digital transformation initiatives. Our knowledge of the product is enough to utilize it effectively even though we are not direct end users.
The most valuable features of Celonis are its graphical interpretation and pre-built connectors with industry platforms like SAP or Oracle. These pre-built connectors make it very easy as they are readily available.
Celonis could improve by expanding its use beyond finance areas into infrastructure domains, such as networks and server utilization. Also incorporating generative AI features would be beneficial.
I have been using Celonis for the last three years.
Celonis is very stable. I would rate it ten out of ten for stability.
Celonis is definitely scalable. It can be expanded to cover more areas like document scanning, images, and PDF scans.
The technical support team of Celonis is very responsive and helpful. I would rate them ten out of ten.
Positive
We do not restrict to one vendor but present multiple options to our customers, including UiPath, Blue Prism, and Automation Anywhere. We recommend Celonis based on its market leadership, pricing benefits, and cloud availability.
There is a definite financial benefit from using Celonis, with cost reductions ranging between 50% to 80%.
The pricing of Celonis is very competitive. I would rate it nine out of ten based on customer feedback.
We recommend Celonis, UiPath, Blue Prism, and Automation Anywhere to our customers and leave the final decision to them based on their research and needs.
Overall, I would highly recommend Celonis to other organizations because it has been the top leader in this area. The sales and support teams are very helpful, making it an advantageous choice compared to competitors.
I'd rate the solution nine out of ten.