Zendesk Suite
ZendeskExternal reviews
6,511 reviews
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Excellent for Managing Customer Interaction and Support
What do you like best about the product?
Manage customer interaction and support improve agent productivity
What do you dislike about the product?
It is good to use so nothing for dislike
What problems is the product solving and how is that benefiting you?
Consistent Customer Service through the Ticketing System.
Excellent Customer Service Tool with Intuitive Interface and Powerful Analytics
What do you like best about the product?
This is a great customer service tool that features an easy-to-use interface, making it accessible for new users. The analytics provided are also excellent.
What do you dislike about the product?
The tool has not yet made significant use of AI to enhance daily tasks or provide valuable insights.
What problems is the product solving and how is that benefiting you?
This tool is essential for all customer service teams, as it helps us manage tickets and handle complaints from our users.
Effortless Client Communication with Zendesk
What do you like best about the product?
Zendesk has made it much easier for me to communicate with clients within my organization.
What do you dislike about the product?
At the moment, I don't have any feedback to share, but I will provide an update if I have anything to add in the future.
What problems is the product solving and how is that benefiting you?
It makes it efficient to track and update user requests on a daily basis, helping to ensure timely resolution.
All-in-One Customer Engagement Platform That Empowers Support Teams
What do you like best about the product?
Zendesk can help a person to get up close with customers in a single platform like social media and live chats. Agents can easily create, assign and get solutions on support tickets through their core ticketing system. The only concern about Zendesk is that it becomes expensive quickly and pricing becomes inflexible.
What do you dislike about the product?
Zendesk can be slow or frustrating in terms of its customer support experience, especially on non premium plans, which can delay responses or becomes very difficult to reach out to frequent agent users in the platform.
What problems is the product solving and how is that benefiting you?
It helps us to connect with many popular tools like saleforce and shopify, of which is helping out support team to work within their existing ecosystem without coming up with new workflows in the company.
Client Support Platform That Streamlines Communication
What do you like best about the product?
Zendesk brings together email, chat, social media, and phone into one platform, so agents can manage all interactions in a single view. 0This reduces platform switching and improves response times.
What do you dislike about the product?
Although Zendesk integrates with many apps, some integrations can be tricky or require third-party connectors. API limits can also be cumbersome for large-scale automation.
What problems is the product solving and how is that benefiting you?
Clean interface and intuitive design make onboarding easier for support teams, and our Mobile app support ensured that agents could easily respond on the go.
Unified Workspace Supercharges Agent Efficiency
What do you like best about the product?
Our agents can handle problems more quickly with complete context because to its unified workspace, which unifies all customer channels into one view.
What do you dislike about the product?
It is pricey since you have to purchase the more expensive plans in order to obtain the best tools.
What problems is the product solving and how is that benefiting you?
It helps our agents solve issues more quickly and maintain customer satisfaction by centralizing all consumer inquiries.
Excellent Platform for Tracking and Resolving Customer Complaints
What do you like best about the product?
A great way to track and resolve customer complaints.
What do you dislike about the product?
We have been happy with the platform for many years.
What problems is the product solving and how is that benefiting you?
To be able to track and resolve customer complaints in a seamless manner.
Seamless Integration and Effortless Team Collaboration
What do you like best about the product?
The fact that you can incorporate it into the other support tools, such as Zoho and Salesforce..The easiest of the threads between the Project Management and the team. You can prioritize tasks, while tracking the work of the other members of the project.
What do you dislike about the product?
Zendesk and Mailchimp are not well-aligned for selective outbound notifications. Zendesk does not treat customers as a clean, permission based mailing list. Mailchimp requires that structure.
What problems is the product solving and how is that benefiting you?
It is cutting down response time, as well as tracking the progress of other team members who may have taken ownership of a ticket, and you are working on it too.
Transforming How We Handle Customer Requests
What do you like best about the product?
What I really love about Zendesk is how it makes helping customers feel effortless. Everything’s in one place, automation handles the routine tasks, and the insights let me see exactly how we can improve—so we can delight customers every time.
What do you dislike about the product?
While Zendesk is powerful, it can be a bit overwhelming for new users, and some advanced reporting or integrations require additional setup or higher-tier plans.
What problems is the product solving and how is that benefiting you?
Zendesk solves disorganized requests and slow responses by centralizing all customer interactions, automating workflows, and providing clear insights—helping our team resolve issues faster and deliver a consistently positive customer experience.
Highly Customizable Ticketing Platform That Empowers Our Workflow
What do you like best about the product?
Powerful ticketing platform that allows for a lot of customization.
What do you dislike about the product?
Sometimes making changes on functionality without proper notification/documentation for its customers.
What problems is the product solving and how is that benefiting you?
Ticketing system for communicating/interacting with consumers.
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