Zendesk Suite
ZendeskExternal reviews
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Zendesk: Easy Setup, Powerful Ticketing, Reporting, and AI Auditing
What do you like best about the product?
I find Zendesk to be a well-built CRM tool that's great for assigning tickets and generating reports that provide valuable insights. I appreciate the all-in-one platform with integrated and detailed information on customer relationship management. I like its implementations and integrations, as well as the innovative ideas from the brand team. I also value the integrated AI auditor feature for auditing calls and emails. The initial setup was very easy.
What do you dislike about the product?
Nothing more like a dislike, a perfect one go tool
What problems is the product solving and how is that benefiting you?
well-built CRM tool to assign tickets and generate reports for insights. It provides an all-in-one platform with integrated, detailed customer relationship management.
Child Tickets and Side Conversations Keep Everything Organized
What do you like best about the product?
How it groups things together with child tickets and side conversations
What do you dislike about the product?
There are a few things that I believe could be a bit more user friendly. It can be hard to edit certain things. Also, the support emails can be confusing to clients.
What problems is the product solving and how is that benefiting you?
Coverage issues, this allows a much bigger overview of orders and information all being in a shared location
Keeps Patient Queries and Follow ups Clearly Organized
What do you like best about the product?
I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. I recently started using Zendesk for Customer Service to manage patient support queries and diet plan follow-ups.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.
Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.
The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.
I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.
I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.
What I like most is how easy it is to start using. I did not need any technical setup to begin. I was able to create tickets, reply to patients, and track follow-ups in one place from the first day. Even as a new user, the interface feels simple and clean, so I could understand basic things quickly. Customer care is Quick.
Zendesk helps me keep all patient questions, replies, and follow-ups organized. Earlier, patient queries were coming on WhatsApp and email, and it was hard to track everything. Now I can see the full conversation history in one place. This helps me reply properly and not miss any patient message.
I also like the ticket status system. I can keep a ticket open or pending while waiting for a patient’s reply. This helps me remember which patients need follow-up and which cases are still in progress. Assigning tickets to myself and seeing all open tickets in one list makes daily clinic support work more organized.
The tagging option is useful for my work. I can add tags like diet follow-up or patient query, which helps me quickly understand what the ticket is about. This is helpful when I have multiple patient questions on the same day.
Email support is another feature I find useful. I can manage patient queries coming through email as tickets instead of handling them separately. This saves time and keeps everything in one system.
I also find the overall workflow helpful. Creating a ticket, replying to the patient, adding notes for follow-up, and changing the ticket status makes the support process feel more professional. The number of features is good for small clinic support work, and I do not feel it is too complicated for basic daily use.
I use Zendesk regularly during clinic hours to manage patient questions related to diet plans, follow ups, and general guidance after consultation. Even though I recently started using it, it already helps me keep my support work more structured and organized.
What do you dislike about the product?
There is not much to dislike about Zendesk for Customer Service for my daily clinic support work. As a new user, the interface feels a little busy in the beginning and takes some time to understand. There are many options on the screen, so it can feel slightly confusing at first. Basic setup is easy, but learning all options takes a little time. Apart from this, it works smoothly for managing patient queries and follow ups.
What problems is the product solving and how is that benefiting you?
Zendesk for Customer Service is solving the problem of unorganized patient communication for my clinic work. Earlier, patient questions and diet follow-ups were coming on WhatsApp and email, and it was hard to track everything properly.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.
The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.
Now I can manage all patient queries in one place as tickets. I can see the full conversation history, reply clearly, and keep track of which patients need follow-up. This helps me avoid missing any patient message.
The ticket status system helps me remember which cases are still pending and which ones are already handled. This makes daily support work more organized during busy clinic hours.
It also helps me keep records of diet plan clarifications and post-consultation guidance in one system, which is useful for future reference.
Overall, Zendesk helps me save time, reduce confusion, and handle patient support in a more structured and professional way, even though I recently started using it.
Easy Ticket Management and Team Collaboration in One Place
What do you like best about the product?
It makes it easy to manage support tickets, keep track of conversations, and collaborate with my team all in one place.
What do you dislike about the product?
It can get expensive as you add more features, and some settings take a while to configure properly. Overall, it’s not always as quick or straightforward to set up as I’d like.
What problems is the product solving and how is that benefiting you?
It centralizes customer support, helps improve response times, and provides clearer visibility into ticket status as well as overall performance.
Versatile Support Tool for Tickets, Calls, and Chats
What do you like best about the product?
It’s a tool that offers multiple options for handling client requests, such as tickets, calls, and chats. We mainly use tickets, but it still seems like a good option overall and a potentially useful tool for service areas.
What do you dislike about the product?
Sometimes the information isn’t fully documented. The forums do have responses, but it would be great if the official documentation included more details and covered more topics.
What problems is the product solving and how is that benefiting you?
This solves how clients can raise support requests and access documentation about the company’s products.
Zendesk Stands Out: Easy to Use and a Dedicated Support Solution
What do you like best about the product?
I’ve used multiple support systems, but Zendesk stands out to me for its ease of use and the dedicated solution it provides.
What do you dislike about the product?
I don’t see much AI in the product, and I also don’t see clear customer enablement on their roadmap or a clear sense of where the solution is headed. I also miss the partnership-level relationship from them.
What problems is the product solving and how is that benefiting you?
We use Zendesk for all of our internal support and case management, including employee requests for IT and HR. For external-facing support, we use support cases from SF, mainly because we already use SF CRM. However, if Zendesk were readily integrated into the CRM, I would prefer to use it instead of SF support cases.
Easy to Use and More User-Friendly Than Our Last Solution
What do you like best about the product?
It's such an easy to use system and much user-friendly than our last solution.
What do you dislike about the product?
I have yet to find something I don't like. I like everything.
What problems is the product solving and how is that benefiting you?
It's helping our customers find answers they need in a quick manner via support articles.
Great variety of settings to customize the app
What do you like best about the product?
I like the variety of settings that the app offers to the user.
What do you dislike about the product?
The template our customer service team expresses that it could be better.
What problems is the product solving and how is that benefiting you?
Help to clear up doubts about our products and also contribute to the standardization of services.
Centralizes Customer Conversations with Powerful Automation at Scale
What do you like best about the product?
It centralizes all customer conversations (email, chat, social, etc.) into one system with strong automation, making it faster and easier for agents to resolve issues consistently at scale.
What do you dislike about the product?
Zendesk’s biggest drawbacks are its complexity and cost: it can feel overwhelming to set up and manage, especially for smaller teams, and many advanced features like analytics, automation, or AI require higher-tier plans or add-ons, making it expensive as you scale.
What problems is the product solving and how is that benefiting you?
It centralizes all customer interactions from email, chat, phone, social media, and messaging into one unified workspace so nothing slips through the cracks and agents don’t have to switch tools constantly, which speeds up response and resolution times. It automates repetitive tasks like ticket routing, responses, and prioritization so support teams can focus on meaningful work instead of manual busywork. It also provides a knowledge base and self-service options that help customers find answers on their own, reducing support volume. Finally, analytics and reporting give insight into performance trends and areas to improve, helping teams improve service quality and efficiency over time.
Easy to Use with Useful Features
What do you like best about the product?
Easy to use, usefull feature, user friendly
What do you dislike about the product?
Sometimes there is latency occurred, service delay
What problems is the product solving and how is that benefiting you?
Users day to day query
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