Zendesk Suite
ZendeskExternal reviews
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Excellent 👌
What do you like best about the product?
Most helpful about Zendesk support suite is their customer support .
What do you dislike about the product?
I think they should make their suite annual prices more cheaper. So that many user are encouraged to use their service.
What problems is the product solving and how is that benefiting you?
I have a problem with delivery and they help me with proper guidance
Zendesk, The answer to any problem you may find.
What do you like best about the product?
The customer and technical support lines are excellent at helping new customers.
What do you dislike about the product?
The Zendesk App does not allow the answering of calls.
What problems is the product solving and how is that benefiting you?
The ability to be able to text your issue in vs calling.
Our Experience With Zendesk
What do you like best about the product?
We enjoy the agent view as well as the admin center, the reporting is advanced and can be set up to cover all KPIS.
What do you dislike about the product?
The only call out for things that can be improved on is the method in which you can import data into Zendesk, it requires a 3rd party service or hours developing & learning the Zendesk API to get excising ticket data into the system.
What problems is the product solving and how is that benefiting you?
Zendesk is managing and automatically assigning all of our help desk tickets, this is benefiting our team by taking the work out of manually creating tickets.
The platform complete with possibility of service onminchannel that facilitates the process of CX/CS
What do you like best about the product?
More possibility of integrations that enable the service in onmichannel and the ease form of acess.
What do you dislike about the product?
I think that the time of actualization the explore in some reports the are very extensive
What problems is the product solving and how is that benefiting you?
The agent IA facility the conversation initial with the customer, reducing the flow for the service agent.
Therefore, the team don't necessary be big.
Therefore, the team don't necessary be big.
A reliable and scalable customer support solution
What do you like best about the product?
Zendesk Support Suite makes it easy to streamline customer interactions across multiple channels.
I like how seamless the omnichannel experience is, with email, chat, and social all integrated in one place. The interface is intuitive, making it simple for new agents to get started quickly. Reporting and analytics also provide valuable insights into ticket trends and agent performance.
I like how seamless the omnichannel experience is, with email, chat, and social all integrated in one place. The interface is intuitive, making it simple for new agents to get started quickly. Reporting and analytics also provide valuable insights into ticket trends and agent performance.
What do you dislike about the product?
The pricing structure can become expensive as the team grows, especially when adding advanced features. Customization sometimes requires extra effort or third-party apps, which could have been native capabilities.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is helping us manage customer interactions more efficiently by consolidating multiple channels like email, chat, and social media into one platform. This reduces the chances of missing customer queries and ensures faster, more consistent responses. Automations and workflows cut down manual effort, while the integrated knowledge base reduces repetitive tickets by enabling customer self-service. Overall, it improves customer satisfaction, streamlines internal collaboration, and saves significant time for the support team.
A Powerful and Scalable Solution, But Be Prepared for the Cost
What do you like best about the product?
What I like best about Zendesk Support Suite is its comprehensive and unified approach to customer support. The platform excels at bringing all customer interactions—whether they're from email, live chat, social media, or phone calls—into a single, cohesive agent workspace. This omnichannel capability is a huge advantage for my team, as it eliminates the need to jump between different tools and allows us to have a complete view of a customer's history in one place.
What do you dislike about the product?
while the platform is very powerful, it can feel overwhelming at times. The steep learning curve for new users can be a challenge
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of fragmented and inefficient customer support. It brings all customer conversations—from email, chat, social media, and phone—into a single, unified platform.
This benefits me by:
* **Improving efficiency:** My team can manage all requests from one place, eliminating the need to switch between different tools and saving time.
* **Enhancing customer experience:** Having a complete history of every customer interaction in a single view allows my team to provide faster, more personalized, and effective support.
* **Providing valuable insights:** The built-in reporting and analytics give me a clear picture of team performance and customer trends, helping me make data-driven decisions to improve service quality.
* **Empowering customers:** The self-service knowledge base reduces our ticket volume by allowing customers to find answers on their own.
This benefits me by:
* **Improving efficiency:** My team can manage all requests from one place, eliminating the need to switch between different tools and saving time.
* **Enhancing customer experience:** Having a complete history of every customer interaction in a single view allows my team to provide faster, more personalized, and effective support.
* **Providing valuable insights:** The built-in reporting and analytics give me a clear picture of team performance and customer trends, helping me make data-driven decisions to improve service quality.
* **Empowering customers:** The self-service knowledge base reduces our ticket volume by allowing customers to find answers on their own.
Great all-in-one support tool .
What do you like best about the product?
Zendesk Support Suite is a powerful platform that integrates multiple support channels, making customer service easier to manage the automation features, like ticket routing and workflows, save a lot of time. The reporting tools are also very robust, helping us track customer satisfaction and agent performance.
What do you dislike about the product?
The interface can be overwhelming for new users, and it takes some time to get used to all the features.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite solves the problem of managing customer support across multiple channels (email, chat, social media) by centralizing everything into one platform. This benefits us by streamlining communication and making it easier to track and resolve customer issues quickly. The automation of ticket routing, responses, and reporting has significantly improved efficiency, allowing us to provide faster, more personalized support. It’s helped reduce response times and increased customer satisfaction, making our support team more productive and effective overall.
Review on Zendesk Support Suite
What do you like best about the product?
The best thing which I like abt Zendesk support suite as it offers a unifies platform that makes it easy to manage customer interaction across multiple channels. The intuitive interface, automation options and detailed reporting helps streamline support and improve response time. and it is customer centric.
What do you dislike about the product?
While Zendesk is powerful, the interface can feel a bit complex for new users, some advance customization feature also require technical expertise which can be challenging with out support. and the learning curve is steep and also the pricing is slightly on the higher side.
What problems is the product solving and how is that benefiting you?
Zendesk support suite helps us manage customer interactions across the multiple channels in one place. it reduces response times, improves ticket tracking and provided valuable insights through reporting, which leads a better overall customer experience as it centralizes customers query, streamline work flow and ensure faster resolution.
Great to handle all customers interactions
What do you like best about the product?
Is easy to set up and use, the ability to handle customers interactions on one dashboard make it easy to stay organized
What do you dislike about the product?
There’s not a centralized way to track customer history
What problems is the product solving and how is that benefiting you?
Customers inquiries, when client reaches out via email or chat zendesk centralice all the information on a dashboard so nothing get lost
Zendesk a type of software designed to help businessess to improve their customer experience
What do you like best about the product?
1) Zendesk dashboard is highly interactive and its views section is fully customizable so in views section our tickets are categorized into solved and unsolved tickets to save our time and effort.
2) also customers are happy, many user friendy UI
3) There is organization section which can group agents and end users together so they collaborate and solve their queries
2) also customers are happy, many user friendy UI
3) There is organization section which can group agents and end users together so they collaborate and solve their queries
What do you dislike about the product?
Already everything is there so not sure
What problems is the product solving and how is that benefiting you?
It offers a ticketing system for processing customers request and provides manager with automation to speed up customer support work
If your company has very specific business units or sub companies then zendesk can organize groups of agents and end users together
If your company has very specific business units or sub companies then zendesk can organize groups of agents and end users together
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