Zendesk Suite
ZendeskExternal reviews
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Best ticketing tool
What do you like best about the product?
Zendesk is the best ticketing tool that we can use.
What do you dislike about the product?
Elongated procedure to get logged in and the interface gets laggy
What problems is the product solving and how is that benefiting you?
Nothing
Love Zendesk
What do you like best about the product?
Love the easy to use features available for the whole team
What do you dislike about the product?
No complaints so far. I would recommend being more available for more use.
What problems is the product solving and how is that benefiting you?
People bypass the chat function by selecting something else > other and their contact information saves under web user rather than their contact info
Seamless Omnichannel Support with Powerful Automation Features
What do you like best about the product?
What I like most about Zendesk Support Suite is how it puts all customer messages—email, chat, social media, and even calls—in one place.
What do you dislike about the product?
What I dislike about Zendesk Support Suite is that some of the best features—like advanced reporting, AI tools, and customizations—are only available on higher-tier plans, which can get expensive. Also, setting it up properly takes time, and the admin side isn’t always as intuitive as it could be.
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Ask ChatGPT
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps me keep all customer conversations—whether from email, chat, social media, or calls—in one place.
Zendesk Makes Customer Support Easy
What do you like best about the product?
The interface is clean and intuitive. It's easy for new team members to get up to speed quickly.
What do you dislike about the product?
There are some limitations around customization—especially with ticket forms and user roles—that make it harder to tailor the system exactly to our needs
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite as our primary helpdesk to manage customer inquiries across multiple channels, including email and chat. It helps us centralize communication, track ticket progress, and ensure no customer issue falls through the cracks. The ability to set up automations, SLAs, and workflows has improved our response time and overall customer satisfaction. It also gives us better visibility into team performance through reporting and analytics.
Zendesk
What do you like best about the product?
Zendesk is one of the first support systems I used on the internet. It has evolved and grown with an obvious customer service focus. It makes it easy for customers to reach out for any type of help.
What do you dislike about the product?
Sometimes the support people can be a little slow to reply, but that is the exception
What problems is the product solving and how is that benefiting you?
Able to connect with businesses and resolve even the tough questions or easy things like login issues.
Best platform for any business that needs to manage customer support tickets
What do you like best about the product?
This is incredibly easy to use. I've used Zendesk at two tech companies now and mainly used it when working on the Sale and Customer Success side of the business. It's also easy to click the "follow" button and stay in the loop of a ticket. I love that you can reply to the customer or add an internal comment to your support engineers. I also find that when a customer has an issue, it's so easy to do a quick search to see if they've submitted a ticket and follow the history of any troubleshooting. This tremendously helps improve customer support. In sales and CS I used this daily or weekly depending on how many customer tickets were coming through.
What do you dislike about the product?
At my last company if a customer submitted a ticket I was automatically receiving alerts when someone in IT responded to my customer but at my current company I was not manually included as a CSM. I'd have to ask my customer to cc me on their tickets which isn't the best customer experience.
What problems is the product solving and how is that benefiting you?
The biggest benefit that Zendesk solves for us is the ability to identify risk early. For customers submitting a lot of tickets we prioritize them to prevent churn and also looking at the ARR. For customers with low usage and no tickets submitted we also flag them as at risk and can nurture them accordingly. It's a great platform for helping improve internal issues (example if the site goes down or the platform) or for customers (general knowledge platform questions or troubleshooting something).
Smooth Integrations and Effortless Ticket Management
What do you like best about the product?
I really like how intuitive Zendesk Support Suite is. The implementation was straightforward, and the ticketing system is easy to use and well-organized, making it simple to track and resolve requests efficiently.
What do you dislike about the product?
Zendesk Support Suite can feel a bit plain, and if you don’t know how to use all of its features, it can seem basic compared to its full potential.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage our internal ticket list, prioritize requests, and avoid losing track of them in messages. On the customer side, it allows us to address their needs in an organized way without forgetting any requests, ensuring better follow‑up and satisfaction.
Time management
What do you like best about the product?
Its makes the work simpler and it makes the work quicker. It makes the job quicker and saves a lot of time.
What do you dislike about the product?
Interface lags at times. Interface can be made a little smoother.
What problems is the product solving and how is that benefiting you?
It saves a lot of time for me and supports easy customer handling experience.
Smart Ticketing System
What do you like best about the product?
Zendesk is easy to use, It provides the functionality to connect with different apps such as slack and intercom. Tickets are easy to track and number modification in the ticket automation flow can be done
What do you dislike about the product?
There is nothing as of now to dislike the ZD
What problems is the product solving and how is that benefiting you?
It is providing the ticketing service and helping to track the agents work and the volume handled by them. it is to track
The only support platform you will need
What do you like best about the product?
I love how organized the UI is. It is easy to follow along on how to create/update tickets as well as ad in a new org, or any new macros etc.
Zendesk is also easy to integrate with other software to make a seamless experience for the end user.
Zendesk is also easy to integrate with other software to make a seamless experience for the end user.
What do you dislike about the product?
I dont really have any issues with Zendesk.
What problems is the product solving and how is that benefiting you?
It is keeping all of my technical issues in one place where I need to loop in the customer support team. I get updated any time there is an update to my customer's support ticket.
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