Zendesk Suite
ZendeskExternal reviews
6,637 reviews
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getting gift card from zendesk
What do you like best about the product?
1. zendesk support
2. sell product
3. chat
4. Guide
5. explore
2. sell product
3. chat
4. Guide
5. explore
What do you dislike about the product?
1. reporting in Zendesk explore.
2. sunshine conversation
3. agent manual.
2. sunshine conversation
3. agent manual.
What problems is the product solving and how is that benefiting you?
we wanted to send the notifications to the end user by their native language.for that we have asked the zendesk. they provided the solution that is by achieving the dynamic content.
Best tool for supporting our clients
What do you like best about the product?
It is easy to contact their support through the help widget.
What do you dislike about the product?
Sometimes it throws errors which are not user friendly.
What problems is the product solving and how is that benefiting you?
I am into customer support and the zen desk helps to organize and resolve the email queries from my customers.
Zendesk is awesome, the product, the service, usability.
What do you like best about the product?
The guide/knowledge base and support ticketing, as well as the Zendesk customer service have all been great!
What do you dislike about the product?
Nothing yet! It's all working good so far
What problems is the product solving and how is that benefiting you?
Knowledge Base and Customer Support
Overall Zendesk Experience
What do you like best about the product?
Zendesk is easy to use and has a lot of features that is useful for customer support. It is organize and efficient to use
What do you dislike about the product?
So far, Zendesk has been so great to use and i can not see any disadvantages of the tool
What problems is the product solving and how is that benefiting you?
For email support representatives like me, it is efficient to use Zendesk for faster email replies and with the help of macros, it ables us to respond to customers faster than they expect
Zendesk Review
What do you like best about the product?
Wide variety of customization allows me to find solutions for our customers quickly. The documentation that Zendesk provides leads you to your answer often and the helpful support team replies quickly if the documentation does not help or is not clear.
What do you dislike about the product?
There are some quirks to the reporting engine. Explorer has a lot of functionality however it's fairly slow and difficult to use. Recently there have been improvements so I hope Zendesk continues to invest in a great reporting engine.
What problems is the product solving and how is that benefiting you?
Zendesk provides the core platform for assisting our customers in both pre sales and post sales. The tools provides help us keep out customers informed and solve their problems to make them successful.
SEAMLESS
What do you like best about the product?
Easy to use and navigation is user friendly.
What do you dislike about the product?
I can't think of any negative about this tool.
What problems is the product solving and how is that benefiting you?
Helps me to solve tickets and address issues that need to be resolved.
The Gold Standard for Support Ticketing
What do you like best about the product?
What I like most about Zendesk is the ease of use within the platform; the UI is really quite initiative and easy to understand. I have used several other platforms that have been cluttered, but I do not believe that to be the case with Zendesk.
What do you dislike about the product?
What I currently dislike most about Zendesk is the "Explore" functionality. While the data is there, there are severe limitations to how we can display that or *who* can access this. This could be improved by allowing viewers to only see information that pertains to them, specifically (i.e. an agent seeing only their metrics).
What problems is the product solving and how is that benefiting you?
The problem that Zendesk support is solving for us is two-fold; consistent support to those that need it most and a clear and defined way to track, followup, and hold ourselves accountable.
Good user experience.
What do you like best about the product?
Ease of service. Various features in one place.
What do you dislike about the product?
There is nothing useless, I really like the package.
What problems is the product solving and how is that benefiting you?
Customer service in general.
Support was very helpful and quick
What do you like best about the product?
It is very easy to create triggers and automation to route our tickets. It is also very easy to keep things organized.
What do you dislike about the product?
It isn't very easy to submit a support request. When I know that I can't find an answer in their help articles, I would like to be able to speak to a real human without having to go through the answer bot.
What problems is the product solving and how is that benefiting you?
We are able to quickly assist our customers when they write in. We are also able to track the types of requests that come in so we can improve our documentation and help center.
Overall a great experience.
What do you like best about the product?
Zendesk is great with multiple features that help you keep track of ticket performances, how many tickets are solved, SLA and agent performances as well. This compares way better to competitors.
What do you dislike about the product?
Sometimes Zendesk would freeze and not allow you to click on certain things, other than that it's great, I'm not sure how it can be improved as it might be a technical issue but it's great.
What problems is the product solving and how is that benefiting you?
Zendesk has given us options to expand our queues. There are several benefits, efficiency, productivity, etc. Yes, it has improved work performance by a lot and has helped overall.
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