Zendesk Suite
ZendeskExternal reviews
6,642 reviews
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Another example of great customer service from Zendesk
What do you like best about the product?
I had an issue with one of my agents email settings and was unable to resolve it by going through my troubleshooting procedure. I went on chat and an agent called Maude was able to resolve the issue within 24hrs
What do you dislike about the product?
Nothing, I love the product, I would highly recommend Zendesk
What problems is the product solving and how is that benefiting you?
The easy of use for my agents and customers, mean the Zendesk experience makes the journey better for both agents and customers.
Recommendations to others considering the product:
I highly recommend using Zendesk for any customer contact centre.
Dependable and professional.
What do you like best about the product?
I like the professionalism and efficiency of each of your team members. They speak to me as if I am their friend and take my issues seriously, all while being professional and corteous.
What do you dislike about the product?
Nothing. I wish you had a picture of the team members on the chat - I like to connect faces to names and to know that there is a real person behind the screen.
What problems is the product solving and how is that benefiting you?
Overall, I think Zendesk support is helping us being more efficient with how we handle tickets, which obviously makes for a better customer service and happier customers!
We can communicate internally about issues that we do not know how to solve right away, and have one centralized place from which we can handle IT support, complaints, PR etc.
We can communicate internally about issues that we do not know how to solve right away, and have one centralized place from which we can handle IT support, complaints, PR etc.
Zendesk allows me to support our customers through multiple channels so easily.
What do you like best about the product?
The user interface is straight forward and disguises what is a very powerful product underneath. Compared to other Support softwares the customisation options are second to none. Their own support team is always quick to respond and happy to help out when you need.
What do you dislike about the product?
If you are tyring any trickier integrations through the API the support from the Zendesk team can be lacking and you may need to rely on your own developers tofigure some answers out on their own
What problems is the product solving and how is that benefiting you?
Building out a strong Help Centre of learning resources and feature requests for our users to self serve and find out how to use Gravity Sketch themselves
Customer support is really quick and hands on.
What do you like best about the product?
It helps to improve experience with customers. I love how easy it is to navigate the system as well
What do you dislike about the product?
No issues with zendesk so far- talk feature not available if not team lead or admin
What problems is the product solving and how is that benefiting you?
Issues with talk access
The team was prompt and knowledgable
What do you like best about the product?
I liked that you don't have to stay online during the chat and can leave the site, come back, and continue on with the support. I also like that you can review all of your tickets from the past. I also liked that they follow up if you don't respond after a time period.
What do you dislike about the product?
The only part that I dislike is not being able to schedule a call or meeting with a live individual. Sometimes it is easier to explain over the phone what the situation is. I understand that we need to keep most support with chat bots and services online, but a live meeting would sometimes be easier.
What problems is the product solving and how is that benefiting you?
We are just now getting started to configure our Zendesk so the support we have needed has to do with configuration and custom fields that we need for our organization. We have also needed help with redirecting URLs to the Zendesk portal for our customers.
Best CRM
What do you like best about the product?
The simplicity of the software and the availability of the service
What do you dislike about the product?
The triggers and the complexity of the set up them
What problems is the product solving and how is that benefiting you?
The tracking of the issues of my customers
Recommendations to others considering the product:
The availability of the support they will never let you alone.
Swift turn around on chat
What do you like best about the product?
I needed support recently and I was picked up on chat rapidly for a quick resolution of my issue.
What do you dislike about the product?
It's quite a complex system. The menu can feel tricky to navigate.
What problems is the product solving and how is that benefiting you?
Knowledge base, ticketed support, automations.
Our #1 crucial business tool
What do you like best about the product?
The ticket management options are great and knowing that our responses are sent first time everytime and are stored within easy reach has helped our business grow.
What do you dislike about the product?
It would be perfect if out of hours support was expanded.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us manage every customer interaction in one place.
Excellent Zendesk Support Chat
What do you like best about the product?
They were super helpful, fast and walked me through every single step.
What do you dislike about the product?
Zendesk features are not as clear sometimes.
What problems is the product solving and how is that benefiting you?
assigning my tickets correctly and setting up triggers easily. It is helping me in making our workflows easier.
It was very friendly and easy to access and have 24/7 support
What do you like best about the product?
Easy access and simple to install , best service is provided with capable staff to help the user in time . Feel like well on hands experience before.
Ability to provide as much customization as particular business units require to meet their specific needs2. Ability to develop macros and automation to save agent time and allow consistent responses in multiple languages 3. The ease of integrating third-party systems and enriching submitted data in cases in order
Ability to provide as much customization as particular business units require to meet their specific needs2. Ability to develop macros and automation to save agent time and allow consistent responses in multiple languages 3. The ease of integrating third-party systems and enriching submitted data in cases in order
What do you dislike about the product?
case management system is done poorly. You cannot update a ticket once it is past the 30 days, which results in potential incorrect data.
It doesnt have AI capabilities as been introduced recently in some solutions but doesnt really harm the experience.
This Tool does not offer the ability to generate mass emails to create campaigns this we have to do through another platform.
It doesnt have AI capabilities as been introduced recently in some solutions but doesnt really harm the experience.
This Tool does not offer the ability to generate mass emails to create campaigns this we have to do through another platform.
What problems is the product solving and how is that benefiting you?
Still not i was good about the support, have yo check again in the sense of finding faults, and let you know in some away if i find, i wish i could not find anything as i belive in service and performance
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