Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Amazing experience
What do you like best about the product?
They allwre good and teid best to make sure things gets sorted
What do you dislike about the product?
There are some week points for support in every organisation so that's totally fine
What problems is the product solving and how is that benefiting you?
I had few issues which I couldn't imagine could be solvable but was happy to get it resolved
Recommendations to others considering the product:
Sure go for it for anyone
Quick, friendly, concise resolution!
What do you like best about the product?
Easy to contact, reasonably quick response time, and provided a single response that fully resolved my issue by linking me to an existing article/thread I was unable to find on my own from not using the right keywords. Very friendly and helpful.
What do you dislike about the product?
It seems a lot of long-standing customer requests on the forum go unaddressed or consistently are ignored/not prioritized, despite many customers upvoting the same request and providing consistent reasoning and use cases for why these feature requests would be tremendously useful or important to their teams. There are many years-old requests that have still not been selected for development (something as much of an obvious no-brainer as actual desktop notifications for new tickets or ticket updates) with no good reason provided.
What problems is the product solving and how is that benefiting you?
They have a thorough resource center for self-serve answering any questions you may have, and are available for human support should you need to find something trickier or ask about a feature you may be searching for or hoping for.
User-friendly Zendesk Support
What do you like best about the product?
Sharing more insights of solutions while getting solutions.
What do you dislike about the product?
Nothing for now as just used for API Integration.
What problems is the product solving and how is that benefiting you?
In relation to ZenDesk API integration.
Recommendations to others considering the product:
Well, the basis on my experience when we tried to build API integration with our CRM, the Zendesk support team has guided with their extension to API and knowledge on it.
Satisfaction for using Zendesk
What do you like best about the product?
Ticketing and response to our customer, best for coordinations
What do you dislike about the product?
design looks like an old dashboard kinda things
What problems is the product solving and how is that benefiting you?
incoming call not ringing
Fast Resolution
What do you like best about the product?
I was able to get assistance quickly for the issue I was having and quickly resume by duites. The intergration with Talkdesk makes it close to impossible to preform my job when it's not working
What do you dislike about the product?
BOT feature is not very user friendly at all. You have to provide too many scenarios to get to the correct prompt for your issue. I liked when you could just send an email directly to support
What problems is the product solving and how is that benefiting you?
technical issues- quick resolutions to the issues regarding tech support. This made me more productive and able to perform my job properly. This tool is a major part of my role
Recommendations to others considering the product:
Quality support!
Powerful but User Friendly
What do you like best about the product?
Very customizable! Easy to set up and implement however your business needs. Appreciate the ease of setting up canned responses and the UI is by far the best around.
What do you dislike about the product?
There's a LOT to learn in the explore reports and it can sometimes be difficult to nail down the right conditions for an automation. Would love to see more built in reports for some of the more basic things like agent by agent solve rates or week over week volume.
What problems is the product solving and how is that benefiting you?
Makes it easy to set up an all in one support queue with email forwarding, automatic responses, etc. Our team also uses the sales feature to bring in new business.
Zendesk - Customer Experience, Customized!
What do you like best about the product?
I use Zendesk Support daily and I like how I can customize the features. It lets me automate my work and inbound ticket volume, which reduces errors. I like how I can also get detailed reporting on interactions with customers and agents. Keeping your inbound concerns sorted can be difficult, but through the use of Groups and specialized Views, Zendesk makes it easy. I can assign my teams to specific groups, and hide any irrelevant tickets. This allows the team to focus on the most appropriate task and not get distracted with secondary items. External users and organizations can also be customized, this allows me to further automate my processes and make sure that tickets get where they need to go as soon as they are created. Zendesk also has a great product support team available via chat, they provide prompt responses and pictures also.
What do you dislike about the product?
Zendesk does have a learning curve and requires input from the users to fully utilize its benefits. The amount of customization, while beneficial, can be intimidating for some. Zendesk makes training courses available, some are free while others have a cost associated. There are times when Zendesk releases a new feature, and although there is a great community for support it can be hard to find details on the release. I would like to see more availability for these updates, keeping them more frequent.
What problems is the product solving and how is that benefiting you?
Zendesk is helping me track who is contacting the team and why. I can easily track tickets using tags, types and dropdowns. Using the SLA feature has also allowed me to focus on hitting "targets" and tracking our success. I can also reward the team here for consistently achieving results. I really like that I can save time, improve accuracy and reward my team all within a single app. The Knowledge Base allows us to maintain our information in one place.
Recommendations to others considering the product:
Let Zendesk work for you! Take advantage of the automations and features.
They got back to me quickly and with great detail on how to fix my login issue
What do you like best about the product?
The chat support. I had it up while I was completing other tasks. This was perfect for what I was needing because I had to jump on a staff meeting and was unable to talk on the phone so having the option for chat support was fantastic!
What do you dislike about the product?
There was nothing to dislike as I was able to complete what I needed help with. As of right now I can't think of a single thing that is prohibiting me from completing tasks and keeping me organized.
What problems is the product solving and how is that benefiting you?
I was having troubles with logging in outside of just "resetting my password." Without having access right away I was not able to do any business which would have had a massive impact in a negative way if this was not taken care of.
A very good place with lovely environment
What do you like best about the product?
A very good learning.
Super Support
Supportive management.
Super Support
Supportive management.
What do you dislike about the product?
Nothing as of now all good
Will definitely let you know if any
Will definitely let you know if any
What problems is the product solving and how is that benefiting you?
A platform for handling customer support operations
Recommendations to others considering the product:
It's the best and flexible support for everyone
I love the functionality of Zendesk
What do you like best about the product?
Overall, I love the functionality of Zendesk. However, there are some changes made with the last update that I've not too happy about.
What do you dislike about the product?
However, there are some changes made with the last update that I've not too happy about.
What problems is the product solving and how is that benefiting you?
It's helping me as a queue coordinator to run reports to get the data that I need for my Team
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