Zendesk Suite
ZendeskExternal reviews
6,522 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Triggers and Webhook timing
What do you like best about the product?
Instructions were clear and she quickly understood my problem
What do you dislike about the product?
Most of the time I need to find an End User to test that the fix has worked. This is what usually takes time. So problems can take a while to resolve
What problems is the product solving and how is that benefiting you?
We want to hide a field from customers to provide a better user experience. Zendesk was able to help us make this happen.
Recommendations to others considering the product:
Spend the time to set things up properly and create some guidelines for how your team will use it ongoing.
Zendesk Review
What do you like best about the product?
How simple and clean it is to use, very easy to teach others how to use.
What do you dislike about the product?
The email address being a unique identifier can be tricky at times
What problems is the product solving and how is that benefiting you?
Solving the issue of how to provide omni channel support
Zendesk Support Suite provides quick assistance
What do you like best about the product?
It's relatively easy to find help. And very quick. I tried the new ticketing system this morning and my issue was fixed in minutes.
What do you dislike about the product?
There are a ton of options and that can get cumbersome.
What problems is the product solving and how is that benefiting you?
Quick, self-service is the name of the game. It's been a time saver already.
Recommendations to others considering the product:
Give it a shot. There are all kinds of cool tips at your fingertips.
Complete set of tools and features to provide great customer support
What do you like best about the product?
The feature set out of the box enables you to start almost right away. Then you can start configuring very easily your specific needs and you can even develop your own apps when you need to do some fancy things.
What do you dislike about the product?
Some of the features require you to get a higher plan. Sometimes it might get expensive to get a small feature that is not included in your current plan. The built-in automation features might sometimes feel limited and it takes some workaround to get things done the way you want them.
What problems is the product solving and how is that benefiting you?
You can easily track customers' issues, and let customers open their own tickets.
You know what issues have been addressed and you have an overall view of how long it took to solve your customers' issues.
You know what issues have been addressed and you have an overall view of how long it took to solve your customers' issues.
Great app to get in touch with your customers
What do you like best about the product?
How the tickets are divided into categories
What do you dislike about the product?
That they don't have an option where we the customer can pick the language
What problems is the product solving and how is that benefiting you?
It helps me in connecting with the customers
Pretty great, just takes a while to get up and running.
What do you like best about the product?
It will be the messaging angle and self-service angle.
What do you dislike about the product?
The agent workspace is not particularly well thought out for long email communications.
What problems is the product solving and how is that benefiting you?
It's a million times better than what my business was using previously, which were standard shared mailboxes. Nothing gets lost now and people can be held accountable for both good and bad performances.
They were very dedicated to resolving my issue / teach me how....
What do you like best about the product?
I like that we were able share screenshots back and forth for understanding. I was able to provide access for them to test their recommendations before sending them to me.
What do you dislike about the product?
What I would want improved, is faster back and forth with information. I'm not sure if, that is because it's not a critical issue??? If that is the case, I do understand and just hope when critical it is faster....
What problems is the product solving and how is that benefiting you?
Applying a detailed HTML Signature to my ZenDesk application. I am not very computer tech able. Hiedi made it easy enough for me, to implement for my team members.
8 Years of experience in customer Support and Contact centre Solutions
What do you like best about the product?
Zendesk Ui is very user friendly and toggles are very useful.
What do you dislike about the product?
Need improvement in integration with third party tools.
What problems is the product solving and how is that benefiting you?
It's a ticketing system and easy to manage customer portfolio and track their queries
Excellent tool for ticketing, but very customizable & difficult to do on your own
What do you like best about the product?
Some of the agents are really knowledgeable and try Their best to help you. This is much needed as there are so many options & so much documentation it is difficult to get your head around everything.
This instance it was working fine for them but not me regarding a custom html CSS theme and they found the issue and got back to me.
This instance it was working fine for them but not me regarding a custom html CSS theme and they found the issue and got back to me.
What do you dislike about the product?
Considering this agent only it was very good support Considering the product it has all the functionality but is difficult to interpret what needs to be done.
What problems is the product solving and how is that benefiting you?
Helping me with the setting up of the ticketing system which will help organise and make more efficient the working of the support in my organisation. Still in setup stages so cannot comment on how it has improved anything
Recommendations to others considering the product:
use the trial wisely, they are not giving any extensions which was very hard to give a demo to the management. I had to go for flexible contract to demo the product.
The product itself is excellent once you know how, Good Support is hard to come by, when you do, collect and ask all your queries.
The product itself is excellent once you know how, Good Support is hard to come by, when you do, collect and ask all your queries.
Good
What do you like best about the product?
It's agent workspace. It's really different from the rest
What do you dislike about the product?
Not much. I really prefer zendesk support
What problems is the product solving and how is that benefiting you?
It helps in keeping an organized ticketing system
Recommendations to others considering the product:
U want ur work yo be organised then use zendesk support suite
showing 1,041 - 1,050