Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Great experience
What do you like best about the product?
The dashboard is easy to use and the team is always willing to solve our problems. We have got many good ideas to make our chatbot even better and have already seen some results as well.
What do you dislike about the product?
At the moment everything works smoothly, nothing bad to say.
What problems is the product solving and how is that benefiting you?
The chatbot solution has given us a chance to provide 24/7 customer service to our customers. It also helps our customer service by answering customers questions and doing a great job with that.
The really way to handle emails
What do you like best about the product?
Putting emails in pending to follow up at a later date if there is no reply.
What do you dislike about the product?
The price is a bit high as it is per agent per month.
What problems is the product solving and how is that benefiting you?
Email/Ticket routing with triggers. We can direct the correct email to the correct team or person automatically.
Natural to use but powerful
What do you like best about the product?
The natural feel of the end-user experience is what has drawn me to ZenDesk in the first place. Email replies that feel like a normal email chain are amazing.
What do you dislike about the product?
I haven't found many thus far. I wish the triggers were a little more intuitive or powerful. I'd like to be able to be more selective with who stuff gets sent to
What problems is the product solving and how is that benefiting you?
Easy to user and good looking ticketing. It helps us present a great image and allows us to speedily respond to our internal customers.
Recommendations to others considering the product:
It just works, when so many other systems are quite convoluted or clunky.
the best support suite for technology providers
What do you like best about the product?
We moved to Zendesk a few years ago from another system, after trying a few of the alternatives, and do not regret that move. There is a long list of available features for ticket and user management, as well as comprehensive automation options, and available integrations.
What do you dislike about the product?
one thing I do not like is a pretty weak live chat module which is not as flexible as in some other systems. It's adequate for the tech support but not as a marketing channel so we have to use a different live chat service on our main site and it's not ideal.
What problems is the product solving and how is that benefiting you?
We use Zendesk Support Suite to provide technical support to our eCommerce clients, manage communications with clients about the custom projects we work on, and grow the knowledge base with self-help articles.
Recommendations to others considering the product:
This is a great and comprehensive system for a technology provider to manage tech support to the customers.
Best Ticketing Tool
What do you like best about the product?
Best Ticketing tool I've ever seen in my whole IT career, like animation, proper Track list.
What do you dislike about the product?
grouping option is not available, means which person is from which team??
What problems is the product solving and how is that benefiting you?
Technical
Amazing experience
What do you like best about the product?
They allwre good and teid best to make sure things gets sorted
What do you dislike about the product?
There are some week points for support in every organisation so that's totally fine
What problems is the product solving and how is that benefiting you?
I had few issues which I couldn't imagine could be solvable but was happy to get it resolved
Recommendations to others considering the product:
Sure go for it for anyone
Quick, friendly, concise resolution!
What do you like best about the product?
Easy to contact, reasonably quick response time, and provided a single response that fully resolved my issue by linking me to an existing article/thread I was unable to find on my own from not using the right keywords. Very friendly and helpful.
What do you dislike about the product?
It seems a lot of long-standing customer requests on the forum go unaddressed or consistently are ignored/not prioritized, despite many customers upvoting the same request and providing consistent reasoning and use cases for why these feature requests would be tremendously useful or important to their teams. There are many years-old requests that have still not been selected for development (something as much of an obvious no-brainer as actual desktop notifications for new tickets or ticket updates) with no good reason provided.
What problems is the product solving and how is that benefiting you?
They have a thorough resource center for self-serve answering any questions you may have, and are available for human support should you need to find something trickier or ask about a feature you may be searching for or hoping for.
User-friendly Zendesk Support
What do you like best about the product?
Sharing more insights of solutions while getting solutions.
What do you dislike about the product?
Nothing for now as just used for API Integration.
What problems is the product solving and how is that benefiting you?
In relation to ZenDesk API integration.
Recommendations to others considering the product:
Well, the basis on my experience when we tried to build API integration with our CRM, the Zendesk support team has guided with their extension to API and knowledge on it.
Satisfaction for using Zendesk
What do you like best about the product?
Ticketing and response to our customer, best for coordinations
What do you dislike about the product?
design looks like an old dashboard kinda things
What problems is the product solving and how is that benefiting you?
incoming call not ringing
Fast Resolution
What do you like best about the product?
I was able to get assistance quickly for the issue I was having and quickly resume by duites. The intergration with Talkdesk makes it close to impossible to preform my job when it's not working
What do you dislike about the product?
BOT feature is not very user friendly at all. You have to provide too many scenarios to get to the correct prompt for your issue. I liked when you could just send an email directly to support
What problems is the product solving and how is that benefiting you?
technical issues- quick resolutions to the issues regarding tech support. This made me more productive and able to perform my job properly. This tool is a major part of my role
Recommendations to others considering the product:
Quality support!
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