Zendesk Suite
ZendeskExternal reviews
6,522 reviews
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My feedback
What do you like best about the product?
Lily was extremely helpfull with our chatbot project
What do you dislike about the product?
nothing really to dislike. everything seemed easy
What problems is the product solving and how is that benefiting you?
helping us wiht our busy customerservice
Recommendations to others considering the product:
easy to manage, easy to use.
Great Support Experience
What do you like best about the product?
Almost everything you want from a support chat app. Inline articles were the most useful.
What do you dislike about the product?
I was not able to paste an image from my clipboard
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helped me quickly and efficiently solve an issue I was having with Zendesk and let me get on with my day.
Knowledege base questions answered
What do you like best about the product?
Ram was super easy to talk to and well versed in the subject matter
What do you dislike about the product?
I had to go thru the chatbot function again on a separate question. Why ask, ' is there anything else I can help you with' when you are going to redirect me?
What problems is the product solving and how is that benefiting you?
Knowledge base acesss.
Recommendations to others considering the product:
It could be more user friendly in terms of setting up triggers and autoresponses.
Very Customizable. Support is extremely fast at responding and getting a solution is fast as well.
What do you like best about the product?
The talk feature adds the ability for the agents to take calls and make tickets from calls.
What do you dislike about the product?
the ability to rotate schedules within talk for our on-call rotation is not there, so we had to think of a workaround to get it done.
What problems is the product solving and how is that benefiting you?
Calls not coming through and adding emails to support incidents. They were quick to address the issue and followed up even after the incident was fixed.
The ZD team is outstanding and provides terrific support. We love ZD to support our customers.
What do you like best about the product?
Quickly and easily communicate with my customers about issues that are important to them. Customize and configure to make it represent our branding and message.
What do you dislike about the product?
The out of the box dashboards are not very helpful. UI could use a facelift.
What problems is the product solving and how is that benefiting you?
Communicating effectively with my customers.
Solid platform, used them for years
What do you like best about the product?
- Zendesk has integrations pretty much everywhere that you need them.
- Also has everything any platform would need, unless you have very niche, specific needs.
- Also has everything any platform would need, unless you have very niche, specific needs.
What do you dislike about the product?
- They're still a bit archaic in some features. Like sentiment identification.
- Their chat bot is also worthless. You have to go to a 3rd party to get a decent chat bot.
- Their chat bot is also worthless. You have to go to a 3rd party to get a decent chat bot.
What problems is the product solving and how is that benefiting you?
We use it for your standard setup. We have inbound support requests, with multiple teams working to resolve them.
SUUR-SEUDUN OSUUSKAUPPA / OSSi BoT
What do you like best about the product?
- Good project management
- Flexible support
- Flexible support
What do you dislike about the product?
- The product is good
- Not reprehensible
- Not reprehensible
What problems is the product solving and how is that benefiting you?
We integrate BoT into our ticket system. Speed up problem resolution.
Recommendations to others considering the product:
Easy product, and easy to learn to use
Zendesk support
What do you like best about the product?
Lots of new tools are being introduced, and constant drive to improve services. Relate sessions are informative.
What do you dislike about the product?
Support service is hard to use - takes a really long time to get the answer you need and you often get linked to articles that don't quite answer the question. The reporting tool is not user friendly when you need to pull multiple reports frequently and quickly
What problems is the product solving and how is that benefiting you?
The ability to build AI into messaging will be beneficial for us and offer quicker responses/self-serve for our customers.
Best ticketing system, robust and flexible
What do you like best about the product?
The ability to customize the system through the triggers and automation, as well as the ability to integrate to our profuction and other systems through the ZD app.
What do you dislike about the product?
The Help Center search is not really working, very hard to find relevant content and often search result are off.
What problems is the product solving and how is that benefiting you?
ZD support suite allows us to manage all our operational communication with our customers while having a visibility into the level of service we provide to our customers. The system is flexible to support our evolving processess through a configuration our support team is managing with no need for integrators.
Customer Experience using Zendesk
What do you like best about the product?
Zendesk Support Suite was able to resolve an issue
What do you dislike about the product?
None so far, but will evaluate further in due time
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is assisting with understanding new functionalities and gathering feedback for improvement
Recommendations to others considering the product:
It is a great platform for seeking business solutions
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