Zendesk Suite
ZendeskExternal reviews
6,650 reviews
from
and
External reviews are not included in the AWS star rating for the product.
If there are ever any problems Zendesk is very responsive and collaborative to get the problem fixed
What do you like best about the product?
It's very user intuitive. You can help your customers quickly and easily without having to take too much time to learn the software before you jump right in.
What do you dislike about the product?
I don't know if there is anything I specifically dislike, I sometimes wish there is an easier way to sort through Macros and I also wish the "suggested macro" tool worked a bit better it's often not accurate.
What problems is the product solving and how is that benefiting you?
It's helping us to both answer our user's questions and also help educate them, which helps build our user trust and make our platform a more trusting place.
Zendesk is good, but there is a lot of missing/incomplete features
What do you like best about the product?
Zendesk Support, handling tickets, designing workflows using triggers and automations. Simple interface for both the end-user and the agents.
What do you dislike about the product?
Many features are missing from child tickets alerts, the main ticket can be closed without notifying the child tickets, not able to edit closed tickets metadata, Federated search is not supported in search bar, ticket forms subject, nor chat. No shift scheduling solution. There is no problem solution framework that can be enforced. Guide is not fully following the KCS guidelines.
What problems is the product solving and how is that benefiting you?
Ticket submission and resolution. Knowledge-base is good.
Recommendations to others considering the product:
Zendesk is suitable to small and mid-sized support teams, simple to setup and use, yet powerful.
Zendesk tool review
What do you like best about the product?
I can see most of the options as very relevant to the work
Its user friendly
navigation is very easy
non tech person can also easily understand the Zendesk tool and he/she can perform their tasks
very handy tool
Its user friendly
navigation is very easy
non tech person can also easily understand the Zendesk tool and he/she can perform their tasks
very handy tool
What do you dislike about the product?
graphics view
need some more automation or AI integration to this
rest all is fine as per my understanding
need some more automation or AI integration to this
rest all is fine as per my understanding
What problems is the product solving and how is that benefiting you?
Users/ customer issues supports
Recommendations to others considering the product:
Its Good ticketing tool to support users/customers
It was fast and succinct
What do you like best about the product?
Ease of tracking prior mail communications
What do you dislike about the product?
Lack of ticket sub-groups to enable faster tracing
What problems is the product solving and how is that benefiting you?
Tracking and accessing external communications
Easy to use
What do you like best about the product?
It's easy to use and fix old information.
What do you dislike about the product?
many different intens that need to be upgraded
What problems is the product solving and how is that benefiting you?
Reduces customer service contacts
Zendesk is a well organized and complete tool for any support team
What do you like best about the product?
Suite is a really complete of tools that covers almost all needs
What do you dislike about the product?
You need to upgrade your license if you need only one more tool than previous package, no way to only acquire it for 1 user as an example
What problems is the product solving and how is that benefiting you?
Customer support communication is fluent an organized
Premium support team is amazing. They are helpful and good business partners
What do you like best about the product?
They are very empathetic and try to understand the business challenges and ambitions and provide solutions
What do you dislike about the product?
Not really for customer service team but more for product team
What problems is the product solving and how is that benefiting you?
Everything is integrated which helps us respond to customers from one platform. It also helps us analyse the data easily.
Robust Software but not as customizable as they make it seem
What do you like best about the product?
Very robust offering and can easily scale with a growing company
What do you dislike about the product?
I was told that I could fully customize the tickets, which was partially true at best
What problems is the product solving and how is that benefiting you?
I needed a ticketing solution to keep my inbox clean from clients and back and forth emails with VA solving tickets
It is comprehensive and provides complete service solution.
What do you like best about the product?
It is easy to use, clean UI and all-rounder.
What do you dislike about the product?
I didn't find any problem during the usage.
What problems is the product solving and how is that benefiting you?
Excellent customer satisfaction and easy to use.
Recommendations to others considering the product:
Excellent product for all-round customer satisfaction.
Zendesk Support Suite is a must for your team!
What do you like best about the product?
It integrates very well with your organization's knowledge base articles or internal release notes. It also gets linked easily to other third-party ticketing tools like Jira.
What do you dislike about the product?
Personally, I have never had any bad experience with Zendesk.
What problems is the product solving and how is that benefiting you?
It provides complete omnichannel support solution which benefits our organization tremendously.
showing 1,071 - 1,080