Zendesk Suite
ZendeskExternal reviews
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Zendesk review
What do you like best about the product?
Zendesk is a ticketing tool where user can raise the ticket for support of the product with all the details including png jpg and mp3 mp4 attachment so it is easy to identify the issue and resolve the case
What do you dislike about the product?
Sometime Zendesk unnecessary creates a false alert or false ticket it creates confusion weather it's a genuine or not only the drawback is this with Zendesk apart from this Zendesk is a very good application
What problems is the product solving and how is that benefiting you?
Zendesk support suite is solving the problem for supporting the customer and clients with less hassle to report the issue in single application and get the resolution in single application
I was facing technical issue with Zendesk.
What do you like best about the product?
I reached out the online chat support for zendesk and I got connected to one of the online rep Viktor, who was really helpful and open a ticket right away for my concern.
What do you dislike about the product?
When the chat reply takes a while to come in while you facing some serious issues and need them resolved right away. So if that is fixed I think life will be much easier.
What problems is the product solving and how is that benefiting you?
I was personally facing a problem where my chat session was expiring automatically, so I needed to have a word about it instantly because I was running paid marketing.
Recommendations to others considering the product:
It is a must use service.
It's easy and reliable!
What do you like best about the product?
chat, article guide, and ease of use all the time
What do you dislike about the product?
enablement of team members -- moving away from email is hard for teams
What problems is the product solving and how is that benefiting you?
automation, visibility
Very Helpful
What do you like best about the product?
Agent was very Helpful and solved my error quickly.
What do you dislike about the product?
I do not like the fact that we cannot chat with agents right away when we need a problem solved
What problems is the product solving and how is that benefiting you?
Can view tickets start to finish and it requiers less time
Recommendations to others considering the product:
Great software for all business needs
I got the best experience with Zendesk
What do you like best about the product?
The simple user interface and our employees can work at a faster rate with the help of Zendesk.
Helped us to raise the productivity and resolved quiers at a faster rate.
Helped us to raise the productivity and resolved quiers at a faster rate.
What do you dislike about the product?
Require more updates from Zendesk. Everything is running smoothly as of now. No such dislikes as of now.
What problems is the product solving and how is that benefiting you?
With the help of Zendesk i can respond to the queries of the customers at a faster rate and also I am able to resolve the issue at same time.
Recommendations to others considering the product:
I totally recommend Zendesk for its easy interface.
It was very helpful and easy to get back to
What do you like best about the product?
The chat option that allowed me to get back quickly to the issue
What do you dislike about the product?
It was hard to link up my business account and customer account
What problems is the product solving and how is that benefiting you?
A high number of spam requests through the "system", helped us resolve the issue. Ultimately helping the team focus on actual customer requests.
Recommendations to others considering the product:
Macros and Automations are key
Great platform!
What do you like best about the product?
Call routing (round robin) & Automated Q & A
What do you dislike about the product?
It's not the easiest to navigate, but I understand it's a complicated system.
What problems is the product solving and how is that benefiting you?
We never miss a call, it flows through 3 different staff members before hitting voicemail. The automations cut WAY DOWN on frivalous calls saving time & money.
Helped with the issue i was having!
What do you like best about the product?
Good communication and provided me with a solution quickly!
What do you dislike about the product?
Nothing so far. Contacting support and getting help was simple
What problems is the product solving and how is that benefiting you?
They solved my session timeout error. Its benefits me because now my live chats wont disconnect and i wont leave the customer in an empty chat room
Ticketing support
What do you like best about the product?
The user-friendliness of the system is great!
What do you dislike about the product?
I have not had a problem so far. The online support that is available is great!
What problems is the product solving and how is that benefiting you?
It helps streamline Property management information, which can be overwhelming to manage without helpful tools.
Zen desk is highly configurable, customizable, and reliable.
What do you like best about the product?
The support module! It contains highly configurable views to ensure that the right staff have the right access to the appropriate support queues while all allowing us to remain in compliance.
What do you dislike about the product?
There's nothing to dislike about Zendesk support. It's customization and configuration capabilities mean that if you can dream it, you can build it in zendesk.
What problems is the product solving and how is that benefiting you?
It's allowing us to manage a wide array of support types and issues for a large organization while allowing us to be compliant with the many requirements of accreditation organizations that we are bound to.
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