Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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Easy to use and learn.
What do you like best about the product?
Ultimate is simple to use and learn. You have almost unlimited options to use. You can also be creative.
What do you dislike about the product?
If you are looking for something, sometimes it's hard to find it, if there is a lot of information inside of intents.
What problems is the product solving and how is that benefiting you?
Ultimate is good system. Kinda like a moodboard, so it's actually very easy to use and fix older information.
all are good
What do you like best about the product?
all are good, no issue found, want to work in there , and work from available in company.want to visit the company . and i like the company. dreames comes true..
What do you dislike about the product?
all are good, no issue found, want to work in there , and work from available in company.want to visit the company . and i like the company. dreames comes true.. no problem till
What problems is the product solving and how is that benefiting you?
all are good, no issue found, want to work in there , and work from available in company.want to visit the company . and i like the company. dreames comes true.. no problem till
Recommendations to others considering the product:
no problem till
Zendesk is a powerful tool for support
What do you like best about the product?
Coordinating a team or teams between Customer support and Marketing is a seamless and easy experience. We currently use Support, Chat and Guide. I think it is the best tool for support management.
What do you dislike about the product?
Updates could be communicated more clearly in advance and with training where possible. Perhaps the interface could be more intuitive with the UI, it is a little complicated to see where everything is sometimes.
What problems is the product solving and how is that benefiting you?
Zendesk is managing our support team who all work remotely and it is great for that, given that manager and agents can have access to everything they need and anyone who needs to see what I happening at varying levels of the company.
Recommendations to others considering the product:
I would recommend a plan of not only your current needs but projecting future needs before you choose the plan you are on and the product you get so it will last and fit your requirements for a reasonable time.
It is very friendly to use
What do you like best about the product?
Features and functionality is very user friendly.
What do you dislike about the product?
Customer support can be improved.little tough to manage
What problems is the product solving and how is that benefiting you?
Connection issues.
Recommendations to others considering the product:
Pls go for it.
Zendesk Support product review
What do you like best about the product?
1. I love the reporting capabilities that Zendesk provides for effectively managing our contact center.
2. All interactions with customers are centralized in a single system.
2. All interactions with customers are centralized in a single system.
What do you dislike about the product?
1. The time it takes to receive live chat support from Zendesk, it used to be alot faster and I have been a Zendesk user for over 5 years.
2. Some of the content on Zendesk functionality is outdated, this should be managed alot better.
2. Some of the content on Zendesk functionality is outdated, this should be managed alot better.
What problems is the product solving and how is that benefiting you?
1. Ability to track and monitor calls, our company has been using multiple systems to manage voice requests and Zendesk thus far has proven to be the best.
2. The previous CRM we utilized was not configured correctly, (Freshdesk) so we are in the process of making the switch, reporting capabilities were an issue.
2. The previous CRM we utilized was not configured correctly, (Freshdesk) so we are in the process of making the switch, reporting capabilities were an issue.
Zendesk review
What do you like best about the product?
Zendesk is a ticketing tool where user can raise the ticket for support of the product with all the details including png jpg and mp3 mp4 attachment so it is easy to identify the issue and resolve the case
What do you dislike about the product?
Sometime Zendesk unnecessary creates a false alert or false ticket it creates confusion weather it's a genuine or not only the drawback is this with Zendesk apart from this Zendesk is a very good application
What problems is the product solving and how is that benefiting you?
Zendesk support suite is solving the problem for supporting the customer and clients with less hassle to report the issue in single application and get the resolution in single application
I was facing technical issue with Zendesk.
What do you like best about the product?
I reached out the online chat support for zendesk and I got connected to one of the online rep Viktor, who was really helpful and open a ticket right away for my concern.
What do you dislike about the product?
When the chat reply takes a while to come in while you facing some serious issues and need them resolved right away. So if that is fixed I think life will be much easier.
What problems is the product solving and how is that benefiting you?
I was personally facing a problem where my chat session was expiring automatically, so I needed to have a word about it instantly because I was running paid marketing.
Recommendations to others considering the product:
It is a must use service.
It's easy and reliable!
What do you like best about the product?
chat, article guide, and ease of use all the time
What do you dislike about the product?
enablement of team members -- moving away from email is hard for teams
What problems is the product solving and how is that benefiting you?
automation, visibility
Very Helpful
What do you like best about the product?
Agent was very Helpful and solved my error quickly.
What do you dislike about the product?
I do not like the fact that we cannot chat with agents right away when we need a problem solved
What problems is the product solving and how is that benefiting you?
Can view tickets start to finish and it requiers less time
Recommendations to others considering the product:
Great software for all business needs
I got the best experience with Zendesk
What do you like best about the product?
The simple user interface and our employees can work at a faster rate with the help of Zendesk.
Helped us to raise the productivity and resolved quiers at a faster rate.
Helped us to raise the productivity and resolved quiers at a faster rate.
What do you dislike about the product?
Require more updates from Zendesk. Everything is running smoothly as of now. No such dislikes as of now.
What problems is the product solving and how is that benefiting you?
With the help of Zendesk i can respond to the queries of the customers at a faster rate and also I am able to resolve the issue at same time.
Recommendations to others considering the product:
I totally recommend Zendesk for its easy interface.
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