Zendesk Suite
ZendeskExternal reviews
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Zendesk - Strongarm Technologies
What do you like best about the product?
The reporting tool is awesome. It's Excel on steroids x 10.
What do you dislike about the product?
The flexibility and ease of configuration also put you further away from out of the box thus making support from Zendesk more difficult
What problems is the product solving and how is that benefiting you?
Workflows and accountability for each team member using it. Macros are amazing for being consistent with common tickets and processes
Quicker than expected response. Friendly rep
What do you like best about the product?
I liked how they got back to me via emai
What do you dislike about the product?
Would have been cool if rep was available to chat
What problems is the product solving and how is that benefiting you?
The problem was fixed before I got the reply but the rep took feedback from me which was appreciated
My opinion on zendesk support
What do you like best about the product?
I like the speed of the response and its quality.
Although I had a very simple question "why did they remove sorting by ticket name".
They answered me not just "we removed it, sorry", but clarified why it was done and clarified that there would be changes in the future.
Although I had a very simple question "why did they remove sorting by ticket name".
They answered me not just "we removed it, sorry", but clarified why it was done and clarified that there would be changes in the future.
What do you dislike about the product?
I can’t write anything bad about the support, everything is correct.
One thing that is not convenient is the lack of support in Ukrainian / Russian and sometimes you have to use Google translator to write answers)
One thing that is not convenient is the lack of support in Ukrainian / Russian and sometimes you have to use Google translator to write answers)
What problems is the product solving and how is that benefiting you?
I can’t clarify specifically about solving problems, since I’m a full-time employee who just uses Zendesk to work in a bank and serve clients in a chat and decided to contact me only because I didn’t like the changes that were in Zendesk
Recommendations to others considering the product:
You can contact them, they will help you with any questions.
Zendesk review by excutive
What do you like best about the product?
Zendesk is the best support tool and most likely very user friendly and with the capicty to handle different tips of issues highlights
What do you dislike about the product?
There is no such thing as dislike but when it comes to automation reply Zendesk needs some good automation
What problems is the product solving and how is that benefiting you?
Most often I used Zendesk as the bulk email resolution where no need to check for spam message
Recommendations to others considering the product:
Yes I would definitely liks to
Love using zendesk , Easy to use.
What do you like best about the product?
Fast UI > The UI of zendesk is easy to understand and also we can train the employee faster on zendesk which usually improves the productivity of employess.
What do you dislike about the product?
Till now everything is going fine, Let's see what's new in future updates if any.
What problems is the product solving and how is that benefiting you?
My business requirements and faster response to customers.
Recommendations to others considering the product:
Easy to use
Awesome ,user friendly application
What do you like best about the product?
A quick and user friendly application. Resolves issues
What do you dislike about the product?
If we can add or share photos as well as video
What problems is the product solving and how is that benefiting you?
I am working as a technical support specialist receiving Complaints from customers, globally. Zendesk helps me to support them quickly.
Zendex is easy to use and easy to understand.!
What do you like best about the product?
Quick and many solutions. Easy to use. Best chat support.
What do you dislike about the product?
Sometimes it won't allow to call a user.
What problems is the product solving and how is that benefiting you?
Once user wants to clear their stuck queue so I just search for it and Zendex gave me a very easy and effective steps very quickly.
Recommendations to others considering the product:
Zendex is the best ticketing tool according to me.!
Very good!
What do you like best about the product?
It is a very important tool for work.
What do you dislike about the product?
There are no contraindications for Zendesk, it is very good.
What problems is the product solving and how is that benefiting you?
There are numerous options to describe the improvements of Zendesk.
Recommendations to others considering the product:
Feel free to use the Zendesk Support Suite.
Patient & Thorough
What do you like best about the product?
I like that the reps are dedicated to finding solutions and do not give up when initial solutions fail.
What do you dislike about the product?
The only downside is that responses can be pretty slow, approximately one per day was my experience, meaning it can take several days for a solution.
What problems is the product solving and how is that benefiting you?
They solved my password issues which is helpful because it solved interruptions to my workflow.
Recommendations to others considering the product:
Highly recommend
Great tool to manage Customer Service in various channels
What do you like best about the product?
It's mostly easy to use and manage, I li
What do you dislike about the product?
Some improvements fail and some are replaced by new products
What problems is the product solving and how is that benefiting you?
I can integrate multiple channels and allow my team to focus only on Zendesk to manage our customer's contacts in all possible channels, improve the customer experience by making sure the assistance becomes faster each time and that their issue will be solved upon 1st contact, this is achieved by routing clients to the correct person in a quicker manner
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