Zendesk Suite
ZendeskExternal reviews
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The top of omnichannel customer service
What do you like best about the product?
The ability to customize workflows and dashboards according to business needs is one of its greatest strengths. The integrated knowledge base also helps drastically reduce tickets thanks to self-service. It is a platform designed to scale robustly without sacrificing the quality of the customer experience.
What do you dislike about the product?
The cost can be challenging for small businesses, especially to access advanced features. Additionally, it takes some time to master the interface and set everything up optimally. The support in Italian is generally responsive, but it would be helpful to have more native speakers available in real-time.
What problems is the product solving and how is that benefiting you?
The flexibility in managing support across multiple channels is simply unmatched. Email, chat, social media, and phone are all perfectly integrated, allowing the team to offer a consistent and smooth experience to customers. Additionally, intelligent automations and detailed reports simplify daily work and provide valuable data to optimize performance.
Best support application
What do you like best about the product?
Godd Stability
Customise as per requirement
Easy to use for everyone
Customise as per requirement
Easy to use for everyone
What do you dislike about the product?
No dislike for Zendesk
But price is a issue
But price is a issue
What problems is the product solving and how is that benefiting you?
1. Fragmented Customer Communication
2.Lack of Ticket Tracking & Prioritization
3. Manual Workflows & Repetitive Tasks
2.Lack of Ticket Tracking & Prioritization
3. Manual Workflows & Repetitive Tasks
Excellent AI software
What do you like best about the product?
Integration of multiple tools into one such as chat and phone support. User friendly UI and easy to navigate the website.
What do you dislike about the product?
Little bit work required in customisation and reporting. And make the price structure more efficient to small businesses specially.
What problems is the product solving and how is that benefiting you?
AI customer service helps to relive most of the customer's issues without being a staff getting involved and chatbot is also available to guide the customer's with the process and information required.
Best customer support features
What do you like best about the product?
I like the clear menus and the fact that it unifies email, chat, voice, social messaging, web into one dashboard.
What do you dislike about the product?
I dislike these things:
The initial setup is complex.
The cost is a little high.
Search functionality is weak.
Customer Support is hit.
The initial setup is complex.
The cost is a little high.
Search functionality is weak.
Customer Support is hit.
What problems is the product solving and how is that benefiting you?
These are the problems solved by Zendesk Support Suite:
Fragmented Customer Communication.
Slow or inconsistent response times.
Poor visibility into support performance.
Fragmented Customer Communication.
Slow or inconsistent response times.
Poor visibility into support performance.
Zendesk is the best ticking tool!
What do you like best about the product?
The Zendesk allows you to handle multiple chats simultaneously.
What do you dislike about the product?
It sometimes hangs a lot. It takes little longer to load few tickets.
What problems is the product solving and how is that benefiting you?
It is working on enhancing the chat bots, the chat bots are very intelligent. It helps us to reduce a lot of work flow.
All I need is Zendesk to manage customers
What do you like best about the product?
The support and live chat features are amazing. I work in customer support, and using Zendesk is part of my daily tasks. It is easier than any CRM to manage all the tickets and track them.
What do you dislike about the product?
No bad experience so far. All is working.
What problems is the product solving and how is that benefiting you?
Live chat and ticket management
A reliable, all-in-one support solution that scales with your team.
What do you like best about the product?
Zendesk Support Suite offers a seamless way to manage customer conversations across multiple channels email, chat, social media, and more—all from one intuitive dashboard. The ability to automate ticket routing, create detailed macros, and use triggers for repetitive workflows has significantly reduced our response time. The integration with knowledge base (Help Center) and reporting through Explore gives us powerful insights into team performance and customer satisfaction. The mobile app is also a great plus for support teams on the go.
What do you dislike about the product?
While Zendesk is feature-rich, its pricing can quickly add up, especially if you need access to more advanced tools like Explore Professional or custom roles. Some UI elements feel a bit dated and occasionally laggy, particularly when handling high ticket volume. The initial setup and customization can also be complex for non-technical users, and some features (like SLA breach tracking) require manual fine-tuning or third-party integrations.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer support communication in one place, solving the problem of scattered conversations across multiple channels like email, chat, and social media. Before Zendesk, we struggled with delayed responses, lack of accountability, and difficulty tracking agent performance. Now, with automated ticketing workflows, team collaboration tools, and integrated reporting, we can manage customer queries efficiently and deliver faster, more consistent support. This has improved our CSAT scores and overall team productivity.
A Gentle Nod to Zendesk Support Suite
What do you like best about the product?
Navigating customer support can be quite the journey, and Zendesk Support Suite offers a thoughtful approach. Its user-friendly interface makes it easy to get started, and the integration options subtly enhance workflow without overwhelming. While there’s always room for improvement, the suite’s capabilities in streamlining communication and tracking customer interactions are commendable. It’s a solid choice for teams looking to foster better relationships with their customers.
What do you dislike about the product?
So far my experience has been great and there's nothing to complain at the moment
What problems is the product solving and how is that benefiting you?
Managing customer communications, handling multiple tickets and categorising them efficiently
Fantastic experience with Zendesk
What do you like best about the product?
Zendesk support suite provide fantastic support to all customers. And it is very easy to use.
What do you dislike about the product?
There is nothing such to dislike Zendesk support suite.
What problems is the product solving and how is that benefiting you?
It is very easy to use. Because of this anyone can understand it easily. We can chat very effectively through Zendesk support suite.
unified, insightful and efficient: zendesk does it all
What do you like best about the product?
it simplified multichannel customer support, efficient support at scale with Zendesk suite.
What do you dislike about the product?
it's pricey for small teams, takes time to master
What problems is the product solving and how is that benefiting you?
Its integration with tools like Slack, Jeera, and Salesforce has enabled smoother collaboration between our support, sales, and support teams.
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