Zendesk Suite
ZendeskExternal reviews
6,522 reviews
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Highly recommend Zendesk for all customer support team for any industry
What do you like best about the product?
Easy to start using with a simple setup.
Flexible for any business.
Flexible for any business.
What do you dislike about the product?
Improvement needs in some features - like multi-language support for Messaging, mobile app limitations, Messaging live monitoring, etc.
What problems is the product solving and how is that benefiting you?
Both external support requests and internal requests using multibrands. It is very helpful to manage all support requests in one location.
very speedy and quick
What do you like best about the product?
very speedy and quick, gave me the details i needed
What do you dislike about the product?
They didn't get a 10 as they needed to give me links to my answers, instead of straight-up answers, but all is well
What problems is the product solving and how is that benefiting you?
how to minimize the amount of unnecessary email notifications from tickets, which will ultimately help me find direct customer emails not from tickets easier
Enjoying Zendesk Sell!
What do you like best about the product?
I like the simple interface. After a very brief learning curve, I find it fairly intuitive, simple and fast to use.
What do you dislike about the product?
Can get a little convoluted on my screen. Having to move the scroll bar left and right to see my search queries for contacts can be tedious.
What problems is the product solving and how is that benefiting you?
I can quickly and easily view activity on prospects. It is what is needed.
Recommendations to others considering the product:
Reach out for help when you need it.
Easy Support
What do you like best about the product?
Ease of use & triggers/automations & Zendesk support chat
What do you dislike about the product?
Admin Dashboard is a bit confusing with items buried...difficult to find!
What problems is the product solving and how is that benefiting you?
Quick interactions with customers using Triggers/Automations have made their CX better, leading to more sales.
Recommendations to others considering the product:
Automate everything to help the customer to manage their issues/problems faster
Great Support, Fairly Quick
What do you like best about the product?
Screen recording capabilities when chatting with their support team.
What do you dislike about the product?
Multiple hours between responses, despite sending during work hours.
What problems is the product solving and how is that benefiting you?
I had questions about the functionality of the Zendesk upgrades, and the support team clarified them and ensured I had a next step in motion.
Easy to use and adaptable for each company
What do you like best about the product?
It is very easy to use and keeps track of all communication and tracking KPI's/SLA's.
What do you dislike about the product?
The reporting is a bit difficult to understand how to use and to adapt to reports needed
What problems is the product solving and how is that benefiting you?
Standardised service and tracking of all requests
Robust software
What do you like best about the product?
Triggers, automations, views, ticket fields, groups, they are all very useful
What do you dislike about the product?
Workspace, I cannot test it in a sandbox
What problems is the product solving and how is that benefiting you?
I can filter an prioritize the most important messages
Good fast support
What do you like best about the product?
It is quite easy to find the support options and the chat features. This is important as the help desk or articles might not have all the questions we need with the issue.
What do you dislike about the product?
at times, the bot takes too much time to figure out what we actually want and direct our chat to the support team.
What problems is the product solving and how is that benefiting you?
Issues our clients face like not receiving the emails etc are solved with ZD support suite. That is a good thing since these issues are complex but rare.
Ultimate is a great product and team to work with
What do you like best about the product?
The Ultimate team is always ready to support and find solutions to issues. Integration to our customer service system is working well, new features are constantly being developed.
What do you dislike about the product?
The user interface for building dialogues could be more user-friendly. Some occasional issues for instance with buttons.
What problems is the product solving and how is that benefiting you?
Chatbot is efficiently handling high volumes of customer contacts, which would not be possible with human customer service. It is available for our customers 24/7.
one of the best tools out in the market
What do you like best about the product?
Integration among other tools is very easy
What do you dislike about the product?
Reporting functions are not so well, not real-time
What problems is the product solving and how is that benefiting you?
Chat and self service functions are one of the best
Recommendations to others considering the product:
not easy to change, so consider well before deciding
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