Zendesk Suite
ZendeskExternal reviews
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It was very helpful and easy to get back to
What do you like best about the product?
The chat option that allowed me to get back quickly to the issue
What do you dislike about the product?
It was hard to link up my business account and customer account
What problems is the product solving and how is that benefiting you?
A high number of spam requests through the "system", helped us resolve the issue. Ultimately helping the team focus on actual customer requests.
Recommendations to others considering the product:
Macros and Automations are key
Great platform!
What do you like best about the product?
Call routing (round robin) & Automated Q & A
What do you dislike about the product?
It's not the easiest to navigate, but I understand it's a complicated system.
What problems is the product solving and how is that benefiting you?
We never miss a call, it flows through 3 different staff members before hitting voicemail. The automations cut WAY DOWN on frivalous calls saving time & money.
Helped with the issue i was having!
What do you like best about the product?
Good communication and provided me with a solution quickly!
What do you dislike about the product?
Nothing so far. Contacting support and getting help was simple
What problems is the product solving and how is that benefiting you?
They solved my session timeout error. Its benefits me because now my live chats wont disconnect and i wont leave the customer in an empty chat room
Ticketing support
What do you like best about the product?
The user-friendliness of the system is great!
What do you dislike about the product?
I have not had a problem so far. The online support that is available is great!
What problems is the product solving and how is that benefiting you?
It helps streamline Property management information, which can be overwhelming to manage without helpful tools.
Zen desk is highly configurable, customizable, and reliable.
What do you like best about the product?
The support module! It contains highly configurable views to ensure that the right staff have the right access to the appropriate support queues while all allowing us to remain in compliance.
What do you dislike about the product?
There's nothing to dislike about Zendesk support. It's customization and configuration capabilities mean that if you can dream it, you can build it in zendesk.
What problems is the product solving and how is that benefiting you?
It's allowing us to manage a wide array of support types and issues for a large organization while allowing us to be compliant with the many requirements of accreditation organizations that we are bound to.
Zendesk - Strongarm Technologies
What do you like best about the product?
The reporting tool is awesome. It's Excel on steroids x 10.
What do you dislike about the product?
The flexibility and ease of configuration also put you further away from out of the box thus making support from Zendesk more difficult
What problems is the product solving and how is that benefiting you?
Workflows and accountability for each team member using it. Macros are amazing for being consistent with common tickets and processes
Quicker than expected response. Friendly rep
What do you like best about the product?
I liked how they got back to me via emai
What do you dislike about the product?
Would have been cool if rep was available to chat
What problems is the product solving and how is that benefiting you?
The problem was fixed before I got the reply but the rep took feedback from me which was appreciated
My opinion on zendesk support
What do you like best about the product?
I like the speed of the response and its quality.
Although I had a very simple question "why did they remove sorting by ticket name".
They answered me not just "we removed it, sorry", but clarified why it was done and clarified that there would be changes in the future.
Although I had a very simple question "why did they remove sorting by ticket name".
They answered me not just "we removed it, sorry", but clarified why it was done and clarified that there would be changes in the future.
What do you dislike about the product?
I can’t write anything bad about the support, everything is correct.
One thing that is not convenient is the lack of support in Ukrainian / Russian and sometimes you have to use Google translator to write answers)
One thing that is not convenient is the lack of support in Ukrainian / Russian and sometimes you have to use Google translator to write answers)
What problems is the product solving and how is that benefiting you?
I can’t clarify specifically about solving problems, since I’m a full-time employee who just uses Zendesk to work in a bank and serve clients in a chat and decided to contact me only because I didn’t like the changes that were in Zendesk
Recommendations to others considering the product:
You can contact them, they will help you with any questions.
Zendesk review by excutive
What do you like best about the product?
Zendesk is the best support tool and most likely very user friendly and with the capicty to handle different tips of issues highlights
What do you dislike about the product?
There is no such thing as dislike but when it comes to automation reply Zendesk needs some good automation
What problems is the product solving and how is that benefiting you?
Most often I used Zendesk as the bulk email resolution where no need to check for spam message
Recommendations to others considering the product:
Yes I would definitely liks to
Love using zendesk , Easy to use.
What do you like best about the product?
Fast UI > The UI of zendesk is easy to understand and also we can train the employee faster on zendesk which usually improves the productivity of employess.
What do you dislike about the product?
Till now everything is going fine, Let's see what's new in future updates if any.
What problems is the product solving and how is that benefiting you?
My business requirements and faster response to customers.
Recommendations to others considering the product:
Easy to use
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