Zendesk Suite
ZendeskExternal reviews
6,650 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great app to get in touch with your customers
What do you like best about the product?
How the tickets are divided into categories
What do you dislike about the product?
That they don't have an option where we the customer can pick the language
What problems is the product solving and how is that benefiting you?
It helps me in connecting with the customers
Pretty great, just takes a while to get up and running.
What do you like best about the product?
It will be the messaging angle and self-service angle.
What do you dislike about the product?
The agent workspace is not particularly well thought out for long email communications.
What problems is the product solving and how is that benefiting you?
It's a million times better than what my business was using previously, which were standard shared mailboxes. Nothing gets lost now and people can be held accountable for both good and bad performances.
They were very dedicated to resolving my issue / teach me how....
What do you like best about the product?
I like that we were able share screenshots back and forth for understanding. I was able to provide access for them to test their recommendations before sending them to me.
What do you dislike about the product?
What I would want improved, is faster back and forth with information. I'm not sure if, that is because it's not a critical issue??? If that is the case, I do understand and just hope when critical it is faster....
What problems is the product solving and how is that benefiting you?
Applying a detailed HTML Signature to my ZenDesk application. I am not very computer tech able. Hiedi made it easy enough for me, to implement for my team members.
8 Years of experience in customer Support and Contact centre Solutions
What do you like best about the product?
Zendesk Ui is very user friendly and toggles are very useful.
What do you dislike about the product?
Need improvement in integration with third party tools.
What problems is the product solving and how is that benefiting you?
It's a ticketing system and easy to manage customer portfolio and track their queries
Excellent tool for ticketing, but very customizable & difficult to do on your own
What do you like best about the product?
I heavily use their macros. Recently having some health issues. Easy to set templates and reuse. Their new ai looks interesting but not available free as on several other platforms
What do you dislike about the product?
Faster response times. Sometimes waiting for a response I have spent several hours and resolved the issue myself.
What problems is the product solving and how is that benefiting you?
Helping me with the setting up of the ticketing system which will help organise and make more efficient the working of the support in my organisation. Still in setup stages so cannot comment on how it has improved anything
Recommendations to others considering the product:
use the trial wisely, they are not giving any extensions which was very hard to give a demo to the management. I had to go for flexible contract to demo the product.
The product itself is excellent once you know how, Good Support is hard to come by, when you do, collect and ask all your queries.
The product itself is excellent once you know how, Good Support is hard to come by, when you do, collect and ask all your queries.
Good
What do you like best about the product?
It's agent workspace. It's really different from the rest
What do you dislike about the product?
Not much. I really prefer zendesk support
What problems is the product solving and how is that benefiting you?
It helps in keeping an organized ticketing system
Recommendations to others considering the product:
U want ur work yo be organised then use zendesk support suite
Very good tool love it
What do you like best about the product?
Very easy to use I have used few other ticket tool but overall Zendesk is something that have most for feature.
What do you dislike about the product?
I think UI could be more better to enhance the experience.
What problems is the product solving and how is that benefiting you?
It's avoiding manual work and keep good track.
Excellent and consistant service!
What do you like best about the product?
I like how Zendesk allows me to customize the layout and workflow of my support environment. They also provide highly adjustable triggers, automation rules, integrations, and applications to fine-tune the environment to my organization's needs.
What do you dislike about the product?
I feel that the time tracking ability is majorly lacking. Entries do not appear to be editable once submitted, making it difficult to work with if my agents make a mistake. Also, the reporting regarding tracking can be limited and difficult to determine time statistics for individual agents.
What problems is the product solving and how is that benefiting you?
One of the big problems being solved by Zendesk support is its ability to build custom reports using a powerful analytics engine. I can create highly customizable internal and external reports to get a better insight into how my team is doing and what clients are the most active during a particular time period.
Recommendations to others considering the product:
If you are on the fence about Zendek Support due to uncertainty in setting it up and configuring it, Zendesk offers an onboarding package to help you get the environment up and running. We used this service and it was extremely helpful in making sure we had everything up and running in time for our go-live date.
Tons of capabilities
What do you like best about the product?
Macros are great. Abilities to automate workflow and trigger sending emails is very useful in the support space. Keeps everything in one place as well.
What do you dislike about the product?
The product is a little bit complex, complicated due to the wide array of features it offers. It is a lot to learn
What problems is the product solving and how is that benefiting you?
Zendesk helps us keep track of all our support tickets in one place and provides useful reporting and statistics.
Easy to use ticketing system
What do you like best about the product?
Search functionality is great, it's easy to find what you're looking for quickly.
What do you dislike about the product?
Layout of tickets could be improved, option to read oldest to newest updates on a ticket would be nice to have.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage our customer experience efficiently.
showing 1,101 - 1,110