Zendesk Suite
ZendeskExternal reviews
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Zendesk Experience
What do you like best about the product?
The overall presentation was informative and helpful in identifying opportunities to improve business with new products.
There appear to be more options available in comparison to competitors.
There appear to be more options available in comparison to competitors.
What do you dislike about the product?
Nothing at this time. Looking forward to hearing about new product opportunities.
There does not appear to be a comparable product for comparison of overall performance.
There does not appear to be a comparable product for comparison of overall performance.
What problems is the product solving and how is that benefiting you?
It is helping with ticket management and analytics.
The cost of the product is reasonable compared to other offerings in the market.
There have been some improvements.
The cost of the product is reasonable compared to other offerings in the market.
There have been some improvements.
Recommendations to others considering the product:
Support is good but sometimes questions are not directly answered. Questions are directed more to the answer bots than to support agents.
A great tool
What do you like best about the product?
What I like most about the platform is the amount of information available about the customers, in addition to being a great place for customer service, help center, and customer support. The integration with Playvox is great too. Perfect tool for customer support.
What do you dislike about the product?
What I like the least is the layout, it could be more intuitive.
What problems is the product solving and how is that benefiting you?
Zendesk has greatly contributed to customer support, as our email is our main source of communication with the customer. With speed and the information that the platform provides us, we are able to give the necessary support. We can also check reports of tickets, reasons for entry, and problem resolution.
Recommendations to others considering the product:
The organization and collection of important information is incredible.
Easy and simple UI, customisation helps you learn things around it.
What do you like best about the product?
Ticket creation and progess status with with not hard UI to be confused.
What do you dislike about the product?
None, nothing as per my requirement. I was able to utilise it as much as my requirement.
What problems is the product solving and how is that benefiting you?
Work tickets, support tickets, sharing link for manage access. Customers view.
Recommendations to others considering the product:
Nothing
Zendesk helped to reply to merchants
What do you like best about the product?
Writing emails in Zendesk makes it easy because it gives you good options to edit the mail as it shows your mistakes and small errors which helps us to get more knowledge about our writing
What do you dislike about the product?
Zendesk gives is good enough to write the email so couldn't find any mistake in this as they are doing well and making it easy for us to write and understand our writing.
What problems is the product solving and how is that benefiting you?
Every time I ask any query they solve it by taking immediate action and providing the solutions for that. Previously my zendesk was not working I asked for help and they informed me to clear cookies & caches and then the problem was solved.
I'm all in for Zendesk's Support solutions!
What do you like best about the product?
I appreciate how much control I have over our account settings. I find the settings very easy to use and adjust, and user-friendly for someone who is not a developer. I rarely need to recruit help on our development team to make changes to our system, etc. I also appreciate how helpful Zendesk's support team is when I need it - I never have to wait more than a few minutes for a chat reply.
What do you dislike about the product?
My only complaint is the inability to merge or delete tags. We've got quite a few in there that were created long ago, so our tag cloud is very large at this point!
What problems is the product solving and how is that benefiting you?
We do 100% of our customer support with Zendesk Support Suite! It's been a lifesaver for our team to manage a very high volume of support requests.
They have been so excellent is resolving every problem, large or small
What do you like best about the product?
I love and easy everything is and if I can't figure something out, their support team is amazing.
What do you dislike about the product?
I can't think of anything I dislike, everything is so intuitive
What problems is the product solving and how is that benefiting you?
My phone number was say I was calling from some city 2-hours away and people thought it was spam, they were able to release that number and I chose a better one
Recommendations to others considering the product:
I have no note, you all are perfect
Great omni-channel platform to help deliver excellent Customer Service
What do you like best about the product?
Omni-channel support, ease of use, Reporting features and flexibility as well as the integration with other tools like shopify, tymeshift.
What do you dislike about the product?
Certain features that are available in other platforms come at a cost
What problems is the product solving and how is that benefiting you?
Multi-channel customer care and support
Zendesk is TOP TIER and always the right choice!
What do you like best about the product?
I love the team at Zendesk- they are always willing to help! User experience on the back end is the best I have seen. Shopify integration is seamless as well as knowledge capture!
What do you dislike about the product?
I wish that there was a quicker way for a new feature request to be implemented. I also wish that Zendesk could just completely handle new implementation requests.
What problems is the product solving and how is that benefiting you?
Insightful data that allows our team to action new processes to provide a better customer experience! We are far more productive and have clear visibility!
Recommendations to others considering the product:
Zendesk has a wealth of helpful articles on the internet...use them!
All in All, A Great Product!
What do you like best about the product?
We've been using Zendesk Support now for years and I'm sure we aren't even scratching the surface of its capabilities but we're a small business so it's doing exactly what we need it to do. The flexibility around creating a support centre for our clients to get self-help articles is amazing. We've been able to build a help centre based on the Copenhagen theme but add things how we want to use CSS. Their support is quite responsive also which is unusual for a larger company. The integrations are fantastic. We have an integration with Slack that sends all our support tickets into a channel so our whole team is aware. Their pricing is quite reasonable also compared to some others. All In all a great product.
What do you dislike about the product?
There are a few things I dislike from a design point of view and somewhat of a functional point of view, however, these things are in consequential as they're just nit-picky things I don't like. For example, where the Macro selection is, this would be better higher up towards the text field so I don't have to go down to the bottom to get it.
What problems is the product solving and how is that benefiting you?
It's enabling us to support our clients more effectively and efficiently by providing timely responses, and when it comes to Macros it means we're able to be fast as in a click of a button and some manipulation we can send responses quick.
Recommendations to others considering the product:
Give it a go. It's been amazing for us!
Unpaid Bill and Admin account
What do you like best about the product?
I needed to pay the unpaid bill and find the admin account. I used the live chat section and the system directed me to the live assistant. She was very helpful and fast.
What do you dislike about the product?
I should have seen the account admin easily. The system should allow finding account admin or I could have paid the bill with the business card. It caused a delay.
What problems is the product solving and how is that benefiting you?
Zendesk is a good archive beside a supportive assistant. In the sector, many people come and go but the clients keep going to work. If you don't use Zendesk you can't reach any email after you close the email address that belongs to the gone personel.
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