Zendesk Suite
ZendeskExternal reviews
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What do you like best about the product?
Aside from a very versatile support tool, Zendesk provides superb technical support for its customers.
It has a vast integration with Jira, Slack, and many many others!
It has a vast integration with Jira, Slack, and many many others!
What do you dislike about the product?
With Zendesk's consistent updating of their features and functionalities, there are some occasions where these features are missed. However, they have constant reminders on their pop-up notifications.
What problems is the product solving and how is that benefiting you?
Zendesk provides efficient ticket tier escalations and it provides great time management in our team's organization of tasks.
Recommendations to others considering the product:
It is always best to reach out to their support for proper guidance when setting up a great support tool which provides close to perfect automation of support - they are always happy to provide assistance.
One of the best Customer support tool
What do you like best about the product?
ZendeskSupport Suite has many features. Though we have used many customer support tool but the way zendesk is increasing its feature and the way its is thinking about the company and the customer is hway ahead
What do you dislike about the product?
The UI can be much better. Only the issue with the UI interface. Please ask the team to more focus on UI and the packages are quite expensive. Please make it less. Freshdesk is providing more features than zendesk and low amount of packages they have. I want you all to focus on this thing and everything is fantastic apart from this.
What problems is the product solving and how is that benefiting you?
Way ahead ticketing service. We can track and we have enabled the automation. and the reply time has decreased and our customers are happy with our service becuase you have made the tool more futuristic.
Changing Admin after Death
What do you like best about the product?
We had to contact Zendesk Support following the death of our current Admin and Director.
We raised a ticket online and were able to deal with Tony Yoo from the Support Team, who was very efficient, and managed to change the account setting for us.
We raised a ticket online and were able to deal with Tony Yoo from the Support Team, who was very efficient, and managed to change the account setting for us.
What do you dislike about the product?
Nothing as yet.
But Shout Out to Tony Yoo for the help and support received.
But Shout Out to Tony Yoo for the help and support received.
What problems is the product solving and how is that benefiting you?
We use Zendesk as a support tool for our clients to contact us about any queries they have.
We find it works better using Zendesk rather than give out individual emails, as all tickets are answered by any of our team, and nothing gets lost when colleagues are off work.
We find it works better using Zendesk rather than give out individual emails, as all tickets are answered by any of our team, and nothing gets lost when colleagues are off work.
Recommendations to others considering the product:
If you are looking for a means where your customers can contact your organisation, without emailing individual staff, then Zendesk helps provide 24/7 service.
Ultimate.ai review
What do you like best about the product?
Colloborating with Ultimate.ai has been smooth and easy.
Every challenge or question we have got a solution quickly.
Ultimate.ai- team is active, cooperative and easily approachable.
Deployment and training is simple and straightforward.
We're happy with our choice!
Every challenge or question we have got a solution quickly.
Ultimate.ai- team is active, cooperative and easily approachable.
Deployment and training is simple and straightforward.
We're happy with our choice!
What do you dislike about the product?
Some system occasional disturbances that have, however, been fixed.
What problems is the product solving and how is that benefiting you?
With this solution we can solve similar, recurring questions that come to our customer service.
With bot the efficiency of our work increased.
With bot the efficiency of our work increased.
Zendesk Review
What do you like best about the product?
Usually, a response is very quick and the team is helpful and knowledgable. So far there has only been one issue that has not been solved.
What do you dislike about the product?
I sometimes find it hard to communicate with Zendesk's help, it is through messaging and it could take a day for them to respond to a question they ask you.
What problems is the product solving and how is that benefiting you?
Currently Zendesk Slack app stopped working, still waiting for a fix. Also, had missing data and was provided with links to explain features.
Recommendations to others considering the product:
Provide them with as much information as possible and constantly check back in so they do not forget you if you are waiting on results.
Zendesk, the must-have tool for customer support
What do you like best about the product?
The most helpful about Zendesk Support Suite is its intuitive interface, it is simple, easy to see and use, and easy to configure. The best tools that Zendesk Support Suite offers are Triggers and Automations, which can be configured to make sure you never leave a ticket unattended. Also, the personalizable metrics will help you analyze performance and make improvements.
What do you dislike about the product?
Zendesk Support Suite is sometimes slow and a page reload is needed to double-check any changes done when editing tickets or settings are correctly saved.
Zendesk Support Suite offers an extensive support database but can be a bit difficult to get to talk to an agent about an uncovered issue in their database.
Zendesk Support Suite offers an extensive support database but can be a bit difficult to get to talk to an agent about an uncovered issue in their database.
What problems is the product solving and how is that benefiting you?
Zendesk Support suite has helped us improve our performance by using Triggers and Automations, as well as reminders to never leave a ticket unattended. A 'pending' ticket opens in time for the agent to get back to the customer by selecting a 'due date' for the agent, automatic reminders can be set for the customer to reply with the information needed to solve their issue, a satisfaction survey is automatically sent to the customer after a ticket has been solved.
Recommendations to others considering the product:
Using Zendesk Support Suite is a big help for customer service.
Effortless and cost effective tool for customer service automation
What do you like best about the product?
Natural language processing is an utterly complicated field of AI but Ultimate AI's intuitive user interface and tools available makes creating a domain specific chatbot rather easy. Except for integrations there's no need for technical specialists but the real subject matter experts (e.g. customer service agents) can create and maintain the service. Non-technical personel are able to create quite impressive solutions.
Support during onboarding and after that is outstanding and very fast. Technical and content specific support e.g. sharing best practices really helps.
Support during onboarding and after that is outstanding and very fast. Technical and content specific support e.g. sharing best practices really helps.
What do you dislike about the product?
APIs are inflexible and require custom development if not using some of the supported CRMs. On the other hand Basic API just for utilizing the NLP engine (chatbot) is simple and easy.
What problems is the product solving and how is that benefiting you?
This solution really helps mitigating repetitious questions ending up to customer service and therefore greatly improves the effectiveness of the customer service agents.
Zendesk Gift Card
What do you like best about the product?
Zendesk products like Support, Guide, Explore etc.
What do you dislike about the product?
Analyzing the report (Explore) and Calculations
What problems is the product solving and how is that benefiting you?
Easy to solve the queries of customers by creating tickets in Zendesk
Recommendations to others considering the product:
It is very good business management tool
Not just another support desk software
What do you like best about the product?
How easy it is to set up and the number integrations available. I also like the views feature and it has helped me become way more efficient and be able to better organize my backlog.
What do you dislike about the product?
Having to download attachments first if you want to re-attach the same, I also don't like that there's no easy way to convert text to a plain text/remove formatting
What problems is the product solving and how is that benefiting you?
Having multiple support channels linked to one queue.
Zendesk: An excellent platform for providing support
What do you like best about the product?
The UI of the support suite is top tier. Really enjoy how sleek it looks.
What do you dislike about the product?
I don't dislike anything about Zendesk. It's an excellent platform.
What problems is the product solving and how is that benefiting you?
The support suite helps our organization tremendously with being able to track issues both with our customers and internally with our help desk. We are much more productive because of it.
Recommendations to others considering the product:
I highly recommend using the Zendesk Support Suite! It makes life much easier when trying to keep track of support issues, and the ability to create a knowledge base is awesome!
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