Zendesk Suite
ZendeskExternal reviews
6,650 reviews
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Zendesk's flexibility continues to shine albeit with some frustrating UI changes
What do you like best about the product?
Easy to deploy to multiple support channels. Agent satisfaction with the tool is high. The API is robust and allows for a number of integrations that are helpful.
What do you dislike about the product?
The new admin management section is clunky and requires too many clicks and moving to different tabs to manage users and business rules. Business rules lack some features (like being able to assign users to an org with a trigger).
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite allows us to handle support in 6 different countries across 5 languages. We also get a good value for our money due to everything being included in the price.
Zendesk Support Suite has been great for our team.
What do you like best about the product?
The most helpful thing about Zendesk Support Suite is its visibility. It allows us to pull reportings into explore for response times and number of inquiries.
What do you dislike about the product?
One of the downsides to Zendesk Support is its inability to scan the contents of a PDFs when searching for something.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite has benefited the company by allowing us to see our response rates.
Fast and understanding
What do you like best about the product?
Link that support sent was broken but showed the way so could reach what i need. Robot and search engine.
What do you dislike about the product?
There is nothing that ı dislike about support.
What problems is the product solving and how is that benefiting you?
Now ı applied a job suits me
Recommendations to others considering the product:
Ask the robot it will do its best
Trusted partner with innovative solutions for improving CX
What do you like best about the product?
Flexibility, ease of use and the willingness to cooperate
What do you dislike about the product?
No immediate points for improvements at the moment
What problems is the product solving and how is that benefiting you?
Speed for lead recognition and customer contact support
Great platform and very helpful staff
What do you like best about the product?
Co-operation with our success manager has been great and the ultimate platform is really good
What do you dislike about the product?
Billing method (payment for every contact even if the bot can't handle the contact)
What problems is the product solving and how is that benefiting you?
The chatbot is solving repeating queries and leaves time for customer service agents to focus on more complicated matters. We are saving time and money by using Ultimate.
Great Ticketing System
What do you like best about the product?
It's easy to use and learn. Great track of the tickets and can be used as a knowledge base too. I find that the support team is really good and really easy to talk to.
What do you dislike about the product?
There is nothing i dislike at the moment. I have worked with many other CRM's before and I find zendesk being easy and userfirendly. Also the support team is great so nothing to dislike for me.
What problems is the product solving and how is that benefiting you?
IT Support problems, licensing, anything day to day related for communication via email. the benefit is that there is always a trace left meaning you can go back and search for old tickets.
Recommendations to others considering the product:
Don't hesitate, start Zendesk today.
Great support center
What do you like best about the product?
They answer fast and giving a lot of info
What do you dislike about the product?
Sometimes is hard to follow the steps if you are not part of IT department
What problems is the product solving and how is that benefiting you?
Integrations with other platforms
Highly recommend Zendesk for all customer support team for any industry
What do you like best about the product?
Easy to start using with a simple setup.
Flexible for any business.
Flexible for any business.
What do you dislike about the product?
Improvement needs in some features - like multi-language support for Messaging, mobile app limitations, Messaging live monitoring, etc.
What problems is the product solving and how is that benefiting you?
Both external support requests and internal requests using multibrands. It is very helpful to manage all support requests in one location.
very speedy and quick
What do you like best about the product?
very speedy and quick, gave me the details i needed
What do you dislike about the product?
They didn't get a 10 as they needed to give me links to my answers, instead of straight-up answers, but all is well
What problems is the product solving and how is that benefiting you?
how to minimize the amount of unnecessary email notifications from tickets, which will ultimately help me find direct customer emails not from tickets easier
Enjoying Zendesk Sell!
What do you like best about the product?
I like the simple interface. After a very brief learning curve, I find it fairly intuitive, simple and fast to use.
What do you dislike about the product?
Can get a little convoluted on my screen. Having to move the scroll bar left and right to see my search queries for contacts can be tedious.
What problems is the product solving and how is that benefiting you?
I can quickly and easily view activity on prospects. It is what is needed.
Recommendations to others considering the product:
Reach out for help when you need it.
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