Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Great Software - Tons of customization for your Organization
What do you like best about the product?
The fact I can customize per user/ per role and various other items and works extremely well for our organization. We have zendesk linked to Sales Force and Dialplad.
What do you dislike about the product?
You can get lost in the customization features. But that's great if you need custom settings for multiple different items. Would love to have training available.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite is solving ticketing for our company. This benefits us by having documentation for every department getting requests. Our business performance consistently increases.
Easy to use platform
What do you like best about the product?
Zendesk is so easy to use, super easy to set up and get going and organise your support teams' incoming traffic from your client base! I've used a number of support desk management tools and this by far is a cut above the rest!
What do you dislike about the product?
If there's a problem with a 3rd party there's not much your team can do - it would be helpful for Zendesk to have a team within a team that understands how to advise us should problems arise.
What problems is the product solving and how is that benefiting you?
It helps us better organise and triage incoming support traffic and manage where the ticket needs to go. We've been able to streamline our processes to provide a better customer journey.
Recommendations to others considering the product:
If you want to better organise and report on support traffic then Zendesk Support Suite is the best product, IMO, to get.
Ultimate is the best choice you can do
What do you like best about the product?
I like the way we communicate with the ultimate team. They are there all the time for their customers with solutions for all the problems we might have. They are open to ideas!
What do you dislike about the product?
I started my collaboration with Ultimate 2 years ago and until now I didn't find anything to dislike. They are 100% profesionist & they treat their customers like their friends.
What problems is the product solving and how is that benefiting you?
If we talk about the ultimate team they solve all the problems we might have with the chatbot functionalities.
If we talk about the ultimate chatbot, is solving 40% of the questions we receive from our customers. So this is a big benefit for us.
If we talk about the ultimate chatbot, is solving 40% of the questions we receive from our customers. So this is a big benefit for us.
Zendesk is without a doubt the best tool to take customer conversations to the next level.
What do you like best about the product?
It is powerful, flexible and allows you to connect via API to send the data you need. Don't hesitate to hire Zendesk if you want to take your customer experience to another level.
What do you dislike about the product?
Nada Zendesk is perfect and is constantly developing to bring new technology that allows you to advance more every day with your customers. They also have 24/7 support
What problems is the product solving and how is that benefiting you?
Being able to develop automations, chatbots, integrate all contact channels in a single interface such as AW. It is also the most powerful tool in reports since it allows you to have all the necessary metrics to have optimal control of an operation.
Recommendations to others considering the product:
Understand without fear. Zendesk is the most powerful and easy to use tool. It allows you to set up contact center operations in hours if you have the necessary knowledge.
Zendesk a must have for all support centers!
What do you like best about the product?
It's customizable and tracks our issues.
What do you dislike about the product?
Explore can be tricky to navigate. other
What problems is the product solving and how is that benefiting you?
We are able to easily track technical support issues and pass the information to our Devs quickly.
product knowledge
What do you like best about the product?
I like the self-help options, but having a tech help answer my questions at my convenience worked better for me.
What do you dislike about the product?
wish we could get direct to the tech and not have to go through chat bot for service.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
n/a
Very helpful and easy to use
What do you like best about the product?
Easy and intuitive to use and learning program
What do you dislike about the product?
How long it takes to load the function and another things
What problems is the product solving and how is that benefiting you?
Chatbot
Recommendations to others considering the product:
Just use it
Reliable and flexible enterprise ticketing system
What do you like best about the product?
When used properly, Zendesk is very effective in tracking work, reporting on data collection, and giving support staff what they needed to complete their work. Easy to automate, reliable API.
What do you dislike about the product?
Some system inborn rules and settings cannot be changed, which can be difficult for those with expectations of unlimited customizability.
What problems is the product solving and how is that benefiting you?
Zendesk is useful for tracking metrics to shed light on an organization's needs.
Best Customer platform
What do you like best about the product?
relationship with clients is fast and very friendly
What do you dislike about the product?
Everything it´s OK. I dont dislike nothing about the platform
What problems is the product solving and how is that benefiting you?
The communication with our customers. They ara really happy with us
Recommendations to others considering the product:
Improve configuration
Excellent Service
What do you like best about the product?
I love the widget that can be added to any website. Makes it easy to deploy.
What do you dislike about the product?
I haven't found anything I actively dislike about Zendesk yet.
What problems is the product solving and how is that benefiting you?
I love the ticketing system, it helps me keep track of support requests. The chat widget is an excellent tool that I have put to good use.
Recommendations to others considering the product:
If you need a central place for all of your support needs, this is the product for you.
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