Zendesk Suite
ZendeskExternal reviews
6,522 reviews
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Simple yet comprehensive CRM, good support.
What do you like best about the product?
I like the ticket tabs and how it saves my half-finished work.
What do you dislike about the product?
Limitations in the configuration such as certain column info not possible.
What problems is the product solving and how is that benefiting you?
Comprehensive support - Great for a variety of tickets
Great Software
What do you like best about the product?
It is easy to learn as well as teachable to others this helps us as a team to be more efficient in work as with the aid of Zendesk
What do you dislike about the product?
That it has some limitation and not as must personalization to features that allow people to able to view in a way they fill most best in
What problems is the product solving and how is that benefiting you?
Ticketing systems and software intergrations
Zendesk is a great tool for customer service!
What do you like best about the product?
It does all that you would need for a customer service platform to do and makes it simple! I enjoy the way the platform is designed and how easy it is to navigate through the platform and tickets
What do you dislike about the product?
I wish you can turn on a setting where you can get an email notification when you are assigned a ticket. For some people who use it less frequently and don't have to check it every day tickets can become forgotten about and have a longer response time.
What problems is the product solving and how is that benefiting you?
I love that it is so easy to search through tickets. I can search keywords or names and find answers to questions from previous tickets that someone might not know the answer to.
Recommendations to others considering the product:
It really helps make customer service easier!
Zendesk makes difference
What do you like best about the product?
Most helpful thing is that it has all things in one place. The ticketing system is the most appreciated. Jira and WeChat integration are one of the most important things for us.
What do you dislike about the product?
Maybe lack of explanation for some features. But overall, with a little bit of googling knowledge, you can find everything online. There should be a little bit better onboarding for new customers
What problems is the product solving and how is that benefiting you?
We are solving problems of communication both internally and externally in our company. That makes everyone more productive. Business performance improves a lot. Which is really important for growth.
ZD ticks all the relevant boxes when it comes to support
What do you like best about the product?
The objects and rules, lots of room for creativity and out of the box thinking
What do you dislike about the product?
The limitation for 'Light Agents', sometimes this really hurts
What problems is the product solving and how is that benefiting you?
We are solving a crucial aspect of customer escalations and building great flows to connect between our CS teams internally
Zendesk Chat Support
What do you like best about the product?
The wait time wasn't too long. The chat started with a bot that gave me an option to escalate to a live chat technician.
What do you dislike about the product?
The wait time did take longer than the displayed estimated wait time, but it wasn't by much.
What problems is the product solving and how is that benefiting you?
I use Zendesk Support Suite to learn new ways of saving time by knowing how to use Zendesk efficiently.
Everything in one place
What do you like best about the product?
The omnichannel capabilities are nice. The new agent workspace is also pretty nice.
What do you dislike about the product?
The Explore tool could be better. Wish it would integrate with Mode.
What problems is the product solving and how is that benefiting you?
Reaching customers quickly and efficiently.
Zendesk provides a good solution to most of our customer support needs
What do you like best about the product?
There's a solution for every channel. User set-up is very easy, and support is always helpful.
What do you dislike about the product?
Some integrations aren't 100% yet, both chat and WhatsApp are available, but not entirely integrated.
What problems is the product solving and how is that benefiting you?
Communications with our clients through chat, email and WhatsApp. We also provide a self-help area.
Recommendations to others considering the product:
Consider Zendesk for your company if you need a suite to cover many different channels at once. Also, if you need to manage many different support teams, specialized in different topics.
Advocate for Zendesk
What do you like best about the product?
It is a steamlined solution that allows us to address all of our support needs.
What do you dislike about the product?
The integrations can be sloppy at times.
What problems is the product solving and how is that benefiting you?
We are solving the ability to provide a better customer experience. Our CSAT has increased dramatically.
Awesome suite
What do you like best about the product?
An all-in-one platform for lead generation and customer care.
All of your communication options are available in one place: chat, phone, email, and social media.
Allow for a great deal of personalization.
Friendly to the user
All of your communication options are available in one place: chat, phone, email, and social media.
Allow for a great deal of personalization.
Friendly to the user
What do you dislike about the product?
For ecommerce and small organisations, this is not the best ticket management solution.
They need a certain amount of effort and time.
Only higher price tiers have the best features.
They need a certain amount of effort and time.
Only higher price tiers have the best features.
What problems is the product solving and how is that benefiting you?
Reduce the number of steps in the customer support procedure.
All of your support tickets may be found in one spot.
Automated processes save time-consuming chores and provide multi-channel assistance.
Improved efficiency
All of your support tickets may be found in one spot.
Automated processes save time-consuming chores and provide multi-channel assistance.
Improved efficiency
Recommendations to others considering the product:
Awesome customer support!!
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