Zendesk Suite
ZendeskExternal reviews
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Best support software
What do you like best about the product?
1. all in one support platform
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
2. Easy to use interface for every user
3 you can customise as per your requirement
4. Very good stability
What do you dislike about the product?
It' very good software but price is little bit high
What problems is the product solving and how is that benefiting you?
It' resolve very problem like manage all tickets in a portal aslo resolve delay time response proper SLA
Best ticketing software in india
What do you like best about the product?
It has many features like it can integrated with any hrms sysytem
What do you dislike about the product?
Nothing as of now, everything seems to fine
What problems is the product solving and how is that benefiting you?
Ticketing
What Works Well and Where Support Could Improve
What do you like best about the product?
As a manager, I really value the insights I get from Analytics (formerly Zendesk Explore). It allows me to tie team performance directly to merit-based recognition and promotional decisions. I also appreciate how easy it is to build custom reports and visualize them in dashboards—making it simple to track trends and share results across the organization.
What do you dislike about the product?
My main frustration is how often account assumption is required when I need help recreating an issue—especially when trying to build reports based on Zendesk’s own Explore Recipes. In many cases, my request gets escalated because the first-line agent isn’t able to reproduce or resolve it. I believe it would really streamline support if agents could mimic more scenarios internally or had access to a more robust internal knowledge base for common reporting requests.
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps solve challenges around fair ticket assignment, uneven workload distribution, and lack of visibility into team performance. By providing structured workflows and robust analytics, it enables us to make data-driven decisions, identify trends early, and ensure that support is both efficient and equitable across the team. This ultimately improves team accountability, helps prioritize better, and supports a more scalable support model.
Zendesk:tool for Tickeitng/Collabration
What do you like best about the product?
Zendesk Support: As Ticketing System
Zendesk Messaging & Live Chat (The Real-Time Channel)
Zendesk Guide (The Self-Service Engine)
For Upside i like mention
Unified Agent Workspace
Cost
Simplicity and Faster Time-to-Value
Zendesk Messaging & Live Chat (The Real-Time Channel)
Zendesk Guide (The Self-Service Engine)
For Upside i like mention
Unified Agent Workspace
Cost
Simplicity and Faster Time-to-Value
What do you dislike about the product?
only on UI part : UI Can Feel Clunky or Dated in Places
What problems is the product solving and how is that benefiting you?
With one package from one vendor, setup is faster, administration is centralized and billing is simplified. We don't have to worry about managing complex, and sometimes fragile, integrations between different tools.
Easy to use and train employees
What do you like best about the product?
Very friendly and easy to integrate with other softwares. The company provides really good support in case of issues. Has various features based on the usability. Really easy to implement and migrate from other ticketing platforms. Will become easier based on the frequency of use.
What do you dislike about the product?
Might be a lot to take in at the beginning but very easy to use based on the frequency of use.
What problems is the product solving and how is that benefiting you?
My company works for hospitality and Zendesk helps us to raise tickets easily and meet SLAs without fail.
Experiene working with Zendesk
What do you like best about the product?
Easy to navigate and easy to respond without any delay
What do you dislike about the product?
Layout could have been more better and it is a bit clumsy
What problems is the product solving and how is that benefiting you?
It enable a proper and easy way of communicating with customers
Zendesk has immaculate user friendly interface and functionalities.
What do you like best about the product?
It is simple and intuitive to use. Embedded email functionalities allows you to complete the ticket support cycle in a minute.
What do you dislike about the product?
Integration with other software at time has a steep learning curve.
What problems is the product solving and how is that benefiting you?
Last usage was in my last company I worked for, where I primarily used zendesk for support tickets.
A Reliable Platform for Multichannel Customer Support
What do you like best about the product?
Zendesk Support Suite has been effective in centralizing our customer interactions across channels like chat, email, and phone. Its automation capabilities help in reducing manual effort and improving response time. However, there is room for improvement in reporting flexibility and UI customization options to better fit specific team workflows.
What do you dislike about the product?
While Zendesk Support Suite is powerful, its reporting and analytics capabilities can be limiting without the Explore add-on. Additionally, the customization options for the agent workspace and ticket views could be more flexible to suit different team needs
What problems is the product solving and how is that benefiting you?
Zendesk Support Suite helps us centralize all customer communications across channels like email, chat, and web forms into a single, organized platform. This reduces response time, improves team collaboration, and ensures no customer query goes unanswered. The automation tools, such as triggers and macros, also minimize manual work, allowing our support team to focus more on resolving complex issues
Good platform
What do you like best about the product?
I like their platform overall set up, user friendly
What do you dislike about the product?
Nothing Nothing Nothing Nothing Nothing
What problems is the product solving and how is that benefiting you?
Handling tickets issues
Seamless Experience
What do you like best about the product?
I really love how I can manage all my tickets seamlessly now. And also, as a freelance developer, it's something that I always use on my projects, especially where a recurring customer support system is required. Highly recommended. Its easy to implement and provides a whole lot of features.
What do you dislike about the product?
Maybe a user guide video should also be introduced instead of a written guide.
What problems is the product solving and how is that benefiting you?
It helped me in setting an automation system for replying to the basic questions and queries with an automated response and later when the lead gets convereted, a live chat support system is a crucial thing that has been resolved by this.
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