Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Champions of customer support
What do you like best about the product?
I like the Zendesk support suite "Guide" and "Support" portals. Custom applications to help agents to solve problems fastly.
What do you dislike about the product?
Some limitations on the development and support side, and cost also more.!
What problems is the product solving and how is that benefiting you?
easily communicate with customers and give support on multiple channels using Zendesk support.
Recommendations to others considering the product:
Zendesk Support Suite is easy to use and maintains.
Quick and Effective
What do you like best about the product?
How quickly a support agent was assigned to me on the chat
What do you dislike about the product?
There's nothing specific that comes to mind.
What problems is the product solving and how is that benefiting you?
Self-help with knowledge base and ticket creation from support portal.
Helpful and Patient
What do you like best about the product?
I had an issue with my views. I had overlooked an aspect, and my rep was super helpful in finding the problem.
What do you dislike about the product?
I did not dislike anything about my support session.
What problems is the product solving and how is that benefiting you?
Zendesk is creating accountability for support requests from our customers. It's helping us get a clear picture of the issues our customers are experiencing.
Great Software
What do you like best about the product?
Ease of use and customizable features! Also, support is great!
What do you dislike about the product?
Not able to unmerge tickets. and Reports can be complicated
What problems is the product solving and how is that benefiting you?
Having a ticketing system clients can use to put in tickets regarding the issues they are having. Beneficial to us because we now have a great support system
Everything we need and much more!
What do you like best about the product?
Almost everything we think of can be achieved using Zendesk. There are so many things for us left to be explored, but it's very promising and can follow the growth of our team.
What do you dislike about the product?
So far, there is nothing I dislike. The UI takes a bit to get used to, but it's pretty straightforward.
What problems is the product solving and how is that benefiting you?
Customer Portal is what we were missing in our previous tool so our users can have an overview of their requests.
Best and prompt Support
What do you like best about the product?
Best Support tool with very good documention and prompt online support (I like chat function)
What do you dislike about the product?
Nothing! Everything seems to be there as expected in the support portal.
What problems is the product solving and how is that benefiting you?
The efficient way to handle support tickets
Recommendations to others considering the product:
One of the Best Support Tool!
Zendesk support is awesome!
What do you like best about the product?
My support agent was super helpful. He answered all of my questions in a timely and kind manner and even gave me an article that I hadn't found to help me find a solution to a problem my team and I were experiencing. I was able to bounce ideas off of him and we were able to reach viable and easy solutions for my team. This resulted in us saving us a lot of time and frustration. Absolutely will be using support again!
What do you dislike about the product?
Nothing, everything worked great. Even the bot was helpful.
What problems is the product solving and how is that benefiting you?
We are solving issues that our users have with using our software. Our users like all users, want to talk to a real person, easily and quickly and zendesk allows us to do this. We also use it to house our help articles for our users.
Recommendations to others considering the product:
Definitely get it
Ease of managing tickets and configuring new inboxes.
What do you like best about the product?
Zendesk as a customer service tool is complete, fully customizable, highly available, easy to use, manage and configure. It makes customer service easy and efficient. It has a prepared technical support team, which provides fast and effective service. Highly recommended for your company, having 1 to 1000000 customers, it will perfectly suit your business.
What do you dislike about the product?
So far, I don't have any negative points to highlight. The tool works very well. Every problem I encountered was related to usage or location on my workstation or server.
What problems is the product solving and how is that benefiting you?
I had problems setting up a new inbox and also including information in a specific field. Both were showing errors. In contact with support, the analyst quickly identified what my problem was and pointed out the solution with 100% accuracy. It was just a necessary cache clear in my browser.
Recommendations to others considering the product:
I recommend that you who are thinking of using Zendesk as your company's main customer service CRM tool, do a free trial, using it to serve an internal area initially. I'm sure your satisfaction will be guaranteed.
From chat bot to agent, very detailed and prompt support was provided.
What do you like best about the product?
I liked the ability to respond to the support task via email, rather than seeking out the ticket itself. I was able to troubleshoot minor issues with Zendesk guide and communicate examples via screenshot with the agent.
What do you dislike about the product?
The timing between problem and resolution was slightly spaced out, but I understand that the minor issue that I was having with Zendesk Guide did not render a high priority from the team. As a fellow support agent at my own company, I was satisfied with the overall timeline.
What problems is the product solving and how is that benefiting you?
We are providing a solid base for our company to access internal resources, and build a community with our customers. We have realized many benefits by adopting this centralized hub of resources and connections.
Good experience with Zendesk Support Suite
What do you like best about the product?
- Easy to use
- Good support
- Intelligent overview
- Easier tracking of complaints
- Performance is awesome
- Good collaboration of stakeholders
Would suggest to everyone.
- Good support
- Intelligent overview
- Easier tracking of complaints
- Performance is awesome
- Good collaboration of stakeholders
Would suggest to everyone.
What do you dislike about the product?
It can be made more lightweight to increase efficiency.
What problems is the product solving and how is that benefiting you?
Sometimes it is a little bit slower. But I like the information being provided to all stakeholders to keep them updated with all new features, and support things.
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