Zendesk Suite
ZendeskExternal reviews
6,538 reviews
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time to resolution was extremely fast.
What do you like best about the product?
Besides the usual functionality, I was really impressed by their support service - time to resolution was extremely fast.
Had a worse experience with other similar companies.
Had a worse experience with other similar companies.
What do you dislike about the product?
I think that the UI could be better, especially inside a ticket. The mails could be messy as well.
Sometimes it hard to figure the structure of the mail that was sent.
Sometimes it hard to figure the structure of the mail that was sent.
What problems is the product solving and how is that benefiting you?
We use Zendesk for ticketing and customer complaints. It helps us to reduce time to resolution of incidents that our customers are facing and increase reliability.
My Experience with Zendesk
What do you like best about the product?
The support team are very helpful in explaining how different features work and resolving errors.
What do you dislike about the product?
The Zendesk interface can be difficult to navigate at times.
What problems is the product solving and how is that benefiting you?
Improving our customer service experience
Zendesk is all you will ever need
What do you like best about the product?
I like that I can have all of my team's support channels in one place, Talk, Chat, and Tickets
What do you dislike about the product?
Sometimes there are minor annoyances but not everyone can be pleased
What problems is the product solving and how is that benefiting you?
From simple to complex issues with our SaaS business. The benefits are the seamless integrations with our website and the excellent platform to build upon
Recommendations to others considering the product:
Just go all in it has the features you need
Awesome support
What do you like best about the product?
Able to pick up tickets and do a lot from inside the ticket system
What do you dislike about the product?
Chat created a ticket. Was hoping to get to talk to someone on chat.
What problems is the product solving and how is that benefiting you?
How to navigate
Recommendations to others considering the product:
Maybe a more user friendly layout
But maybe it is just needing to get use to it
Learing
But maybe it is just needing to get use to it
Learing
Perfect for omni-channel support
What do you like best about the product?
Easy to setup. Based on your needs you can configure it in multiple different ways. All support channels are in one place.
What do you dislike about the product?
I'm not a huge fan of the reporting tool (Explore). It's not easy to use.
What problems is the product solving and how is that benefiting you?
We've added custom fields to the tickets. it allows us to track the reasons for the received cases and build our own dashboards.
Champions of customer support
What do you like best about the product?
I like the Zendesk support suite "Guide" and "Support" portals. Custom applications to help agents to solve problems fastly.
What do you dislike about the product?
Some limitations on the development and support side, and cost also more.!
What problems is the product solving and how is that benefiting you?
easily communicate with customers and give support on multiple channels using Zendesk support.
Recommendations to others considering the product:
Zendesk Support Suite is easy to use and maintains.
Quick and Effective
What do you like best about the product?
How quickly a support agent was assigned to me on the chat
What do you dislike about the product?
There's nothing specific that comes to mind.
What problems is the product solving and how is that benefiting you?
Self-help with knowledge base and ticket creation from support portal.
Helpful and Patient
What do you like best about the product?
I had an issue with my views. I had overlooked an aspect, and my rep was super helpful in finding the problem.
What do you dislike about the product?
I did not dislike anything about my support session.
What problems is the product solving and how is that benefiting you?
Zendesk is creating accountability for support requests from our customers. It's helping us get a clear picture of the issues our customers are experiencing.
Great Software
What do you like best about the product?
Ease of use and customizable features! Also, support is great!
What do you dislike about the product?
Not able to unmerge tickets. and Reports can be complicated
What problems is the product solving and how is that benefiting you?
Having a ticketing system clients can use to put in tickets regarding the issues they are having. Beneficial to us because we now have a great support system
Everything we need and much more!
What do you like best about the product?
Almost everything we think of can be achieved using Zendesk. There are so many things for us left to be explored, but it's very promising and can follow the growth of our team.
What do you dislike about the product?
So far, there is nothing I dislike. The UI takes a bit to get used to, but it's pretty straightforward.
What problems is the product solving and how is that benefiting you?
Customer Portal is what we were missing in our previous tool so our users can have an overview of their requests.
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