Zendesk Suite
ZendeskExternal reviews
6,642 reviews
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Zendesk is without a doubt the best tool to take customer conversations to the next level.
What do you like best about the product?
It is powerful, flexible and allows you to connect via API to send the data you need. Don't hesitate to hire Zendesk if you want to take your customer experience to another level.
What do you dislike about the product?
Nada Zendesk is perfect and is constantly developing to bring new technology that allows you to advance more every day with your customers. They also have 24/7 support
What problems is the product solving and how is that benefiting you?
Being able to develop automations, chatbots, integrate all contact channels in a single interface such as AW. It is also the most powerful tool in reports since it allows you to have all the necessary metrics to have optimal control of an operation.
Recommendations to others considering the product:
Understand without fear. Zendesk is the most powerful and easy to use tool. It allows you to set up contact center operations in hours if you have the necessary knowledge.
Zendesk a must have for all support centers!
What do you like best about the product?
It's customizable and tracks our issues.
What do you dislike about the product?
Explore can be tricky to navigate. other
What problems is the product solving and how is that benefiting you?
We are able to easily track technical support issues and pass the information to our Devs quickly.
product knowledge
What do you like best about the product?
I like the self-help options, but having a tech help answer my questions at my convenience worked better for me.
What do you dislike about the product?
wish we could get direct to the tech and not have to go through chat bot for service.
What problems is the product solving and how is that benefiting you?
none
Recommendations to others considering the product:
n/a
Very helpful and easy to use
What do you like best about the product?
Easy and intuitive to use and learning program
What do you dislike about the product?
How long it takes to load the function and another things
What problems is the product solving and how is that benefiting you?
Chatbot
Recommendations to others considering the product:
Just use it
Reliable and flexible enterprise ticketing system
What do you like best about the product?
When used properly, Zendesk is very effective in tracking work, reporting on data collection, and giving support staff what they needed to complete their work. Easy to automate, reliable API.
What do you dislike about the product?
Some system inborn rules and settings cannot be changed, which can be difficult for those with expectations of unlimited customizability.
What problems is the product solving and how is that benefiting you?
Zendesk is useful for tracking metrics to shed light on an organization's needs.
Best Customer platform
What do you like best about the product?
relationship with clients is fast and very friendly
What do you dislike about the product?
Everything it´s OK. I dont dislike nothing about the platform
What problems is the product solving and how is that benefiting you?
The communication with our customers. They ara really happy with us
Recommendations to others considering the product:
Improve configuration
Excellent Service
What do you like best about the product?
I love the widget that can be added to any website. Makes it easy to deploy.
What do you dislike about the product?
I haven't found anything I actively dislike about Zendesk yet.
What problems is the product solving and how is that benefiting you?
I love the ticketing system, it helps me keep track of support requests. The chat widget is an excellent tool that I have put to good use.
Recommendations to others considering the product:
If you need a central place for all of your support needs, this is the product for you.
Quick and helpful chat agents
What do you like best about the product?
Chat function was easy, quick and on point
What do you dislike about the product?
No dedicated person, random agent each time so less opportunity to liaise and collaborate as we set up zendesk from scratch. as a non tech company alot of the platform needs alot of getting used to!
What problems is the product solving and how is that benefiting you?
Functional - lots of tweaks available
All helpdesk channels at one place
What do you like best about the product?
Great way to manage your company's support channels in a single place
What do you dislike about the product?
Does not have a good mobile app. In addition to not having support for receiving calls through the application.
What problems is the product solving and how is that benefiting you?
Handling customer service better with quick support by phone, email and WhatsApp
A versatile suite to suit customers across all modern platforms
What do you like best about the product?
The capability to connect multiple APIs across different channels and enable your agents to maximize support
What do you dislike about the product?
Reports could take a while to create on your own when you don't have extensive knowledge about metrics libraries
What problems is the product solving and how is that benefiting you?
Handling customer product concerns on multiple platforms
Recommendations to others considering the product:
Ensure that you have an IT-specialist admin that understands Python to maximize the capabilities of Zendesk Explore
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