Zendesk Suite
ZendeskExternal reviews
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Best and prompt Support
What do you like best about the product?
Best Support tool with very good documention and prompt online support (I like chat function)
What do you dislike about the product?
Nothing! Everything seems to be there as expected in the support portal.
What problems is the product solving and how is that benefiting you?
The efficient way to handle support tickets
Recommendations to others considering the product:
One of the Best Support Tool!
Zendesk support is awesome!
What do you like best about the product?
My support agent was super helpful. He answered all of my questions in a timely and kind manner and even gave me an article that I hadn't found to help me find a solution to a problem my team and I were experiencing. I was able to bounce ideas off of him and we were able to reach viable and easy solutions for my team. This resulted in us saving us a lot of time and frustration. Absolutely will be using support again!
What do you dislike about the product?
Nothing, everything worked great. Even the bot was helpful.
What problems is the product solving and how is that benefiting you?
We are solving issues that our users have with using our software. Our users like all users, want to talk to a real person, easily and quickly and zendesk allows us to do this. We also use it to house our help articles for our users.
Recommendations to others considering the product:
Definitely get it
Ease of managing tickets and configuring new inboxes.
What do you like best about the product?
Zendesk as a customer service tool is complete, fully customizable, highly available, easy to use, manage and configure. It makes customer service easy and efficient. It has a prepared technical support team, which provides fast and effective service. Highly recommended for your company, having 1 to 1000000 customers, it will perfectly suit your business.
What do you dislike about the product?
So far, I don't have any negative points to highlight. The tool works very well. Every problem I encountered was related to usage or location on my workstation or server.
What problems is the product solving and how is that benefiting you?
I had problems setting up a new inbox and also including information in a specific field. Both were showing errors. In contact with support, the analyst quickly identified what my problem was and pointed out the solution with 100% accuracy. It was just a necessary cache clear in my browser.
Recommendations to others considering the product:
I recommend that you who are thinking of using Zendesk as your company's main customer service CRM tool, do a free trial, using it to serve an internal area initially. I'm sure your satisfaction will be guaranteed.
From chat bot to agent, very detailed and prompt support was provided.
What do you like best about the product?
I liked the ability to respond to the support task via email, rather than seeking out the ticket itself. I was able to troubleshoot minor issues with Zendesk guide and communicate examples via screenshot with the agent.
What do you dislike about the product?
The timing between problem and resolution was slightly spaced out, but I understand that the minor issue that I was having with Zendesk Guide did not render a high priority from the team. As a fellow support agent at my own company, I was satisfied with the overall timeline.
What problems is the product solving and how is that benefiting you?
We are providing a solid base for our company to access internal resources, and build a community with our customers. We have realized many benefits by adopting this centralized hub of resources and connections.
Good experience with Zendesk Support Suite
What do you like best about the product?
- Easy to use
- Good support
- Intelligent overview
- Easier tracking of complaints
- Performance is awesome
- Good collaboration of stakeholders
Would suggest to everyone.
- Good support
- Intelligent overview
- Easier tracking of complaints
- Performance is awesome
- Good collaboration of stakeholders
Would suggest to everyone.
What do you dislike about the product?
It can be made more lightweight to increase efficiency.
What problems is the product solving and how is that benefiting you?
Sometimes it is a little bit slower. But I like the information being provided to all stakeholders to keep them updated with all new features, and support things.
great support
What do you like best about the product?
easy to use, cool features, easy integration, all in one workspace, apps marketplace, ADA, surveymonkey,
What do you dislike about the product?
lack key features in Explore and custom fields
What problems is the product solving and how is that benefiting you?
customer support
Easy to Get Hold of Support
What do you like best about the product?
It's easy to get the help you need with the available help articles, or the option to chat with the support team in real-time.
What do you dislike about the product?
Sometimes the lag when chatting with support takes several minutes which probably can still be improved.
What problems is the product solving and how is that benefiting you?
Easily connect with clients and also when needing technical support for typical day to day technical issues and how-to questions not available from the knowledge base can be solved with the ZD support suite.
Awesome for business
What do you like best about the product?
Zendesk is pretty intuitive and easy to manage. There are plenty of resources that come included even in the most basic plans that are pretty handy for customer support teams and more.
What do you dislike about the product?
Some of the best widgets and tools that it offers are not available to all plans without additional cost, but that's understandable. Support is usually quick to reach out but doesn't always have the best answers right away without setting a meeting with them.
What problems is the product solving and how is that benefiting you?
Everything related to customer support is what Zendesk was used for, including creating a help center to offer more self serve options to our customers even during off hours.
Very Responsive Support
What do you like best about the product?
The agent who responded was very communicative with me. They seemed to really know the system (which is surprisingly a rarity in this world) and cared about solving the problem.
What do you dislike about the product?
I had no complaints about the resolution to my issue.
What problems is the product solving and how is that benefiting you?
We were already using Sell, so it had been helpful to us to have our CRM and support ticketing software integrated.
Fantastic support!
What do you like best about the product?
I like the way I can organize my work as a support empoyee. This tool makes my day a lot easier. Their support is fast and helpful.
What do you dislike about the product?
Can not find any downsides really. Try it today!
What problems is the product solving and how is that benefiting you?
I help customers all day with incoming issues. I love the feature where I can sort incoming arends based on certain keywords.
Recommendations to others considering the product:
Try it today!
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