Zendesk Suite
ZendeskExternal reviews
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All-in-One Business Solution
What do you like best about the product?
Zendesk brings forth a comprehensive business solution for everything from the AnswerBot to Agent Workspaces and everything in between! the team is also fantastic to work with :)
What do you dislike about the product?
I wish there was a way to automatically integrate flows, for example, from the Sandbox environment directly into the production model instead of having to re-do the work.
What problems is the product solving and how is that benefiting you?
The Answerbot, ticket management, the knowledgebase, reports, a multibrand yet omnichannel experience. I love the customization that Zendesk brings and how easy it is to use.
Zendesk Support Suite Review
What do you like best about the product?
Zendesk Support Suite is a powerful and easy to use. It is great for multitasking. It is a popular software so if you ever get stuck somewhere you can google your problem and find the solution.
What do you dislike about the product?
The tool is expensive and the pricing model should also be changed from per user to per month with a limit of several users.
What problems is the product solving and how is that benefiting you?
We use it for providing customer support services.
Zendesk is for all teams
What do you like best about the product?
I love that it allows you to integrate very well and efficiently the cross-departmental resources. It's easy to tag someone or be tagged and it does allow for a wide visibility on what has happened with a specific ticket, and this is available to everyone that has access to it.
What do you dislike about the product?
As the end-user that is receiving a ticket update, it's hard to see the whole thread because when it's a long thread, it's hard to refer to previous updates on the ticket. I wish the updates to tickets could provide users with the option to see the whole thread (this is only possible if you share the whole ticket link).
What problems is the product solving and how is that benefiting you?
- Support ticketing
- Integration with the KB articles
- Involve different teammates and departments
- Integration with the KB articles
- Involve different teammates and departments
Awesome and User Friendly Tool for Customer Management Service
What do you like best about the product?
The best product in the market and recommend to everyone. Zendesk Support is great whenever you required support Zendesk support will be there. Great products by Zendesk.
What do you dislike about the product?
All good but somewhat cost is little higher end, would recommend lowering the prices.
Time taken to reply by Zendesk support can be reduced significantly.
Time taken to reply by Zendesk support can be reduced significantly.
What problems is the product solving and how is that benefiting you?
- Customer Service and Customer Feedback
- Customer complaint management
- It helps me to track all requests and show how the team is doing and help track the performance.
- Customer complaint management
- It helps me to track all requests and show how the team is doing and help track the performance.
Recommendations to others considering the product:
Just go for it! Play around with the features :)
Fast and helpful support
What do you like best about the product?
The agent was quick at resolving my issue and provided some extra insights
What do you dislike about the product?
It took a bit long for an agent to be available via the chat.
What problems is the product solving and how is that benefiting you?
Issues related to automation and triggers. Zendesk support helped me optimize efficiency.
Best tool to setup Internal Support Process effectively.
What do you like best about the product?
I like the Zendesk Explorer part most as you can make a Dashboard per your requirement for a different team in your organization to share the user-associated data through their queries. Moreover, I like the way I can schedule the report to send it to our stakeholders.
What do you dislike about the product?
The Explorer doesn't get real-time data. You can get it an hour back data. It would be great if it's real-time.
What problems is the product solving and how is that benefiting you?
As an admin of Zendesk, I daily measure the productivity of Agents, drives the trend of the issue, and find the scope of improvements in the current established processes.
Recommendations to others considering the product:
It's a really useful tool. I have used Help Scout, FreshDesk. Zendesk is at the top list of the tools I find most useful.
Great service
What do you like best about the product?
I like that getting support is simple and easy. Either through the bot or a live rep.
What do you dislike about the product?
I haven't run into issues that I disliked. Everything works just fine.
What problems is the product solving and how is that benefiting you?
Helping our customers use our app to save money and reach their financial goals. Allowing customers to have live chat, phone support, and email is great!
Excellent communication on next steps and personable connection
What do you like best about the product?
Just how efficient the connection and how the team was able to find a solution very quickly for me.
What do you dislike about the product?
Nothing. I Love Zendesk and the support it brings to our team and organization
What problems is the product solving and how is that benefiting you?
I am the main IT Help Desk Assistant and handle all Zendesk open tickets. The system is very useful for support within our and I love using macro for quick responses to consistent tickets.
Recommendations to others considering the product:
A useful tool to help organize all technical issues and address them at a timely rate.
Super easy setup, excellent customer support
What do you like best about the product?
Clearly, this company eats its own dog food. It was very easy to set up a website, integrate a paid theme, and integrate their chatbot and talk product. even the 3rd part developer I bought a custom web theme from was very prompt to respond to any questions I had and provided exemplary support.
What do you dislike about the product?
Some of the Zendesk help articles are outdated. Links send you to the incorrect web pages, which makes following the rest of the instructions in the articles impossible. I was able to chat with an agent through their support system within 10 minutes of encountering the issue, so in the end the poorly maintained articles were not a blocker for me.
What problems is the product solving and how is that benefiting you?
We use nearly all of Zendesk's features to create our customer support experience - The chatbot/widget, Zendesk Talk, the guides (website), and even their marketplace themes. It helped us create a very professional-looking support center with only 1 full-time employee and 2 weeks' worth of work (including writing up all of the help articles themselves).
Making the Support Team life easier
What do you like best about the product?
What I like about them is their support team, they are helpful and always patient with all our questions. They are always friendly and polite.
What do you dislike about the product?
Just like any other systems, they have a lot of workarounds that can be done which coulf be confusing at times.
What problems is the product solving and how is that benefiting you?
The communication we have with our customers are seamless. We have SLAs, automations, triggers and so on.
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