Zendesk Suite
ZendeskExternal reviews
6,522 reviews
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Zendesk is user friendly. There are helpful articles in the community forum when you need help.
What do you like best about the product?
simple layout and easy navigation bar/tools
What do you dislike about the product?
linking the Facebook account. Kept hitting errors eventhough i have unlinked and redo it again
What problems is the product solving and how is that benefiting you?
enabling us to glance all tickets under the group.
Is a very nice tool to help the management of all the inquires we have in our daily basis
What do you like best about the product?
the fact that everything is recorded on the system, even the calls, makes easier to know what happened
What do you dislike about the product?
the fact that some accounts are just transferred from one user to another, and the names change retroactively
What problems is the product solving and how is that benefiting you?
contact center knowledge base is important, because we can have a base for new users how to guide.
Our company using Zendesk on a daily basis. I work here as a developer.
What do you like best about the product?
It is a complex solution that covers all that company needs.
What do you dislike about the product?
The control panel interface is a bit complicated. It is tough to choose the proper sub-admin panel.
What problems is the product solving and how is that benefiting you?
Zendesk helps us to solve the support process for all our clients. We find useful the ability to integrate it with many different systems like MS AD or Auth0.
Recommendations to others considering the product:
This is very feature-rich software. Do not get confused for the first time. First, determine which admin portals you have access to and what features they control.
Not hard to understand. Very good and knowledgeable customer service. V good online guide
What do you like best about the product?
Easy to navigate or setup. New features from time to time. Improvement bit by bit compare to the previous version. User friendly ui.
What do you dislike about the product?
I prefer to submit ticket online instead of via chat bot to get support help. Unless I don't know the short cut or can't find submit request after login to zendesk support.
What problems is the product solving and how is that benefiting you?
Application issues. Admin issue. Sales queries, Guides and frequently ask questions.
Recommendations to others considering the product:
get discount
Zendesk Review
What do you like best about the product?
once set up, the simple interface for agents to solve tickets.
What do you dislike about the product?
The various legacy and "new" admin tools. It has you switching to new places to change some settings, and remaining in other places to make changes
What problems is the product solving and how is that benefiting you?
It has eliminated LOTS OF EMAILs from my inbox, provided transparency and credibility to our clients and allows us to track times for future SLA use.
Recommendations to others considering the product:
Have an IT person on call at the time of setting up, if you want to set up custom email and website masking.
Very good
What do you like best about the product?
It offers sufficient flexibility to cover what we need, with additional wiggle room to expand in other directions without the need to look up competing services.
What do you dislike about the product?
We would love additional integrations to complement how users and customers prefer communicate across platforms. Additional tools to automate/trigger around attachments would also be a welcome addition.
What problems is the product solving and how is that benefiting you?
We're collecting support tickets and requests from users, which allows us to meet their needs as well as source valuable reports that highlight areas of improvement.
Response was much faster than my expectation
What do you like best about the product?
Speed of response and multiple channels/methods in which I am updated
What do you dislike about the product?
For this particular exchange there wasn't anything I disliked.
What problems is the product solving and how is that benefiting you?
Categorization of client issues, ease of changing or customizing workflows
Great software and responsive support
What do you like best about the product?
a lot of features and scope for this software
What do you dislike about the product?
nothing that we can think of. the software works really well!
What problems is the product solving and how is that benefiting you?
I.T. Support and being able to keep all notes in one place and be able to see what the priorities are for the day
Knowledgeable but a little slow
What do you like best about the product?
Tech was very knowledgeable and was able to get me the answers I needed to resolve the issue.
What do you dislike about the product?
Response times were a little slow at times.
What problems is the product solving and how is that benefiting you?
IT ticketing
Experience with Zendesk Support
What do you like best about the product?
Zendesk is by far the best balance between price and flexibility. With a small amount of experience or training, any person can configure and administer Zendesk. Zendesk provides a wide range of areas to customize it to your workflow, without having to build everything from the ground up.
What do you dislike about the product?
Having a system that is easy to manage and customize, means that more complex issues cannot be handled by Zendesk's internal tools. To accomplish very complex issues, or use cases that are not truly typical, can require additional development work to extend the capabilities of Zendesk.
What problems is the product solving and how is that benefiting you?
We're solving for our wider community support using Zendesk. We receive thousands of requests per day. Zendesk has allowed us to customize workflows for extremely different teams, while being able to provide a structured, efficient, and scalable response to user requests.
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