Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Everything your small business needs
What do you like best about the product?
I like that it covers all our bases and the support team is top-notch. I never wait long for a response/solution. The one-stop shop is a great perk.
What do you dislike about the product?
It can be super in-depth, and you' 'll need to spend some time reading their support docs to figure stuff out. Not really a bad thing!
What problems is the product solving and how is that benefiting you?
Handling all of our support needs + knowledge base that customers can sort through, which cuts down on emails to support.
Recommendations to others considering the product:
If you need a robust all-in-one CRM, this is the way to go. If you're part of a startup, it's worth inquiring about their startup program.
Very powerful, yet simple to get started
What do you like best about the product?
There are plenty of configuration options and each option is well documented (inline). Getting setup was simple and hasn't really required any support from Zendesk.
What do you dislike about the product?
Nothing so far. We have a long ways to go to get completely setup, though.
What problems is the product solving and how is that benefiting you?
Support inbox management, chat tool replacement and documentation/video library for self service/support.
zendesk
What do you like best about the product?
Easy - all necessary features are available
What do you dislike about the product?
Not easy to configure - Require expertise to set it up. I t will be great if Zendesk can offer affordable setting up services for very small business.
What problems is the product solving and how is that benefiting you?
customer contact, tickets, It is a new business. I still have a lot to learn
Great Customer Service program
What do you like best about the product?
It is easy to use, tickets are organized and easy to retrieve, you can have a good overview, macro implementation is easy and quick
What do you dislike about the product?
What I dislike most is that sometimes there are small bugs with the macros or triggers
What problems is the product solving and how is that benefiting you?
we have resolved several issues with their customer support team who were very approachable and quick in resolution. Related to payment issues, bugs, and functionalities not working properly. The program is easy to use, organized and the benefit of using it is that the Customer Support team has easy access to customer emails and everything in 1 place to give the best service
Easy to navigate and very helpful!!!
What do you like best about the product?
Zendesk is user friendly and very hellful with our daily customer support!
What do you dislike about the product?
None as of this moment. I dont have any issues or dislike.
What problems is the product solving and how is that benefiting you?
I am able to assist our customers via Zendesk realtime! I don't experience any delay or issues. It's very helpful for us using this ticketing system.
Recommendations to others considering the product:
What I can say is that this is very easy to navigate. I am also using the app thru my phone and I don't experience any issues. It's very user friendly. You can answer tickets or chats using your phone.
Swift service
What do you like best about the product?
It's easy to navigate, user-friendly, intuitive, and you also have the option to select the live chat feature.
What do you dislike about the product?
I didn't like the automated pop-up answers. I thought I wouldn't get through to a live agent but that wasn't the case at all.
What problems is the product solving and how is that benefiting you?
I have only used it a couple of times and so far I have been using it to solve problems when dealing with customer tickets.
Great WFM tool for our department!
What do you like best about the product?
Tymeshift is super easy to use and the detailed reporting is fantastic. It's transformed how we manage our team! We always receive excellent support from the Tymeshift team!
What do you dislike about the product?
Nothing so far, we're very happy with Tymeshift!
What problems is the product solving and how is that benefiting you?
With our team working across separate offices, Tymeshift gives us visibility on the team's productivity and efficiency that we never had before and allows us to support with any tricky queries that might be causing longer reply times.
Happy customer
What do you like best about the product?
We at ecoLinen, look out for the weekly reports emailed to us, partly regarding how many customers have visited our website versus the previous week. We also use the list of email requests left through Zendesk to make sure we've answered everyone, excellent options.
What do you dislike about the product?
Hard to find some information, updating our credit card info was difficult but I think we're on a legacy subscription...so understandable, all completed now.
What problems is the product solving and how is that benefiting you?
Any of our customers can ask a question and be answered almost immediately, this is gold. Getting an immediate response is imperative for our customers, Zendesk is the answer.
Recommendations to others considering the product:
Check all they offer, its a very professional option
VERY DETAILED ASSISTANCE
What do you like best about the product?
The articles given were very helpful in getting my issues resolved. I even learned more functions while getting the help I needed.
What do you dislike about the product?
I was frustrated with the wrong articles I was receiving based on what I was asking. It took me 3 days to finally get what I needed done by the right person.
What problems is the product solving and how is that benefiting you?
Triggers on how to use them and how to stop them. I know more about this function and I am appreciative.
One stop solution for ticketing and Knowledge base
What do you like best about the product?
The interface is easy and the support is awesome
What do you dislike about the product?
Calling support should be an option. It would be nice to connect with a human for resolution over a call. I find creating reports a little difficult. A dashboard would also help
What problems is the product solving and how is that benefiting you?
we have a knowledge base and support ticketing system in ZD. When a query is received ZD immediately sends an acknowledgment which is nice. Also I can take my NPS soon after the ticket is closed.
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