Zendesk Suite
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Zendesk Sell and Analytics
What do you like best about the product?
Clifford, a customer service person responded to my query within 10 minutes. He reviews my case, and my account profile giving me a solution right for my needs and particular case. He also gave me supporting material to follow up on and waited for me to find out if the solution given was suited for what I was looking for.
What do you dislike about the product?
Everything was good, starting from easy Bot questions, moving forward to contacting an agent to chat with.
What problems is the product solving and how is that benefiting you?
The idea of using the built-in analytics tool, rather than connecting a third party to do the job.
Chat Support Helps A Ton
What do you like best about the product?
I like being able to chat and get someone quick. Customer Service is important to me when I am the customer and when I am the company. Most of the time I am trying to problem solve an issue and being able to get an answer quick is key in our business.
What do you dislike about the product?
Sometimes all of the how-to links are overwhelming. I'd rather have someone personally help me. Chat bots drive me crazy and put me on information loops. I like the personalization of hands-on help from a human instead of a bot.
What problems is the product solving and how is that benefiting you?
Users and email tracking. I realized we don't have to lose email history when someone leaves their position. Being able to link the email history back even further back than we have had zendesk is pretty cool.
Recommendations to others considering the product:
Be clear on your internal departments so you'll know where to assign tickets.
Zendesk review
What do you like best about the product?
Tickiting system & Other ticket management features, Ease of access, Make easy to inetract with the lerner's
What do you dislike about the product?
Somtimes it feels a little bit buggy, otherwise all good.
What problems is the product solving and how is that benefiting you?
Providing technical solution to the learner's
Organize customers support
What do you like best about the product?
The Support Suite allows my support team to manage, organize and analyze all the clients' tickets.
There are a lot of functionalities that help my little team to manage a huge amount of tickets.
There are a lot of functionalities that help my little team to manage a huge amount of tickets.
What do you dislike about the product?
The initial setup is quite difficult. I need some time to manage to learn the basic functionalities of the product
What problems is the product solving and how is that benefiting you?
I can view all the open and pending tickets with a quick look.
I can now analyze the recurring pattern of the support and start to build processes on that information.
I can now analyze the recurring pattern of the support and start to build processes on that information.
I trust the support industry leader
What do you like best about the product?
Improved usability compared to previous version of interface. Commonly used features became more accessible.
What do you dislike about the product?
It's not very transparent in the Admin Center which features can become available with the upgrade. Zendesk posesses a great pool of amazing features but you don't know about them unless you stumble upon a promo email or directly talk to an account rep. Lack of onboarding managers or coaches/instructors. That would be helpful when intruducing new features/interfaces even for proficiant users.
What problems is the product solving and how is that benefiting you?
Customer Email support and soon Live chat too. The main benefit is the structuring of data and simplicity of the workspace design. Gamification, icons, colorful chats are cool, but clean interface is best. Helps with keeping focus on user data and messages.
Recommendations to others considering the product:
Check the availability of all the advertised features for your plan with your account rep or Zendesk support team.
All-in-One Business Solution
What do you like best about the product?
Zendesk brings forth a comprehensive business solution for everything from the AnswerBot to Agent Workspaces and everything in between! the team is also fantastic to work with :)
What do you dislike about the product?
I wish there was a way to automatically integrate flows, for example, from the Sandbox environment directly into the production model instead of having to re-do the work.
What problems is the product solving and how is that benefiting you?
The Answerbot, ticket management, the knowledgebase, reports, a multibrand yet omnichannel experience. I love the customization that Zendesk brings and how easy it is to use.
Zendesk Support Suite Review
What do you like best about the product?
Zendesk Support Suite is a powerful and easy to use. It is great for multitasking. It is a popular software so if you ever get stuck somewhere you can google your problem and find the solution.
What do you dislike about the product?
The tool is expensive and the pricing model should also be changed from per user to per month with a limit of several users.
What problems is the product solving and how is that benefiting you?
We use it for providing customer support services.
Zendesk is for all teams
What do you like best about the product?
I love that it allows you to integrate very well and efficiently the cross-departmental resources. It's easy to tag someone or be tagged and it does allow for a wide visibility on what has happened with a specific ticket, and this is available to everyone that has access to it.
What do you dislike about the product?
As the end-user that is receiving a ticket update, it's hard to see the whole thread because when it's a long thread, it's hard to refer to previous updates on the ticket. I wish the updates to tickets could provide users with the option to see the whole thread (this is only possible if you share the whole ticket link).
What problems is the product solving and how is that benefiting you?
- Support ticketing
- Integration with the KB articles
- Involve different teammates and departments
- Integration with the KB articles
- Involve different teammates and departments
Awesome and User Friendly Tool for Customer Management Service
What do you like best about the product?
The best product in the market and recommend to everyone. Zendesk Support is great whenever you required support Zendesk support will be there. Great products by Zendesk.
What do you dislike about the product?
All good but somewhat cost is little higher end, would recommend lowering the prices.
Time taken to reply by Zendesk support can be reduced significantly.
Time taken to reply by Zendesk support can be reduced significantly.
What problems is the product solving and how is that benefiting you?
- Customer Service and Customer Feedback
- Customer complaint management
- It helps me to track all requests and show how the team is doing and help track the performance.
- Customer complaint management
- It helps me to track all requests and show how the team is doing and help track the performance.
Recommendations to others considering the product:
Just go for it! Play around with the features :)
Fast and helpful support
What do you like best about the product?
The agent was quick at resolving my issue and provided some extra insights
What do you dislike about the product?
It took a bit long for an agent to be available via the chat.
What problems is the product solving and how is that benefiting you?
Issues related to automation and triggers. Zendesk support helped me optimize efficiency.
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