Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Response time was quick and questions answered accurately.
What do you like best about the product?
The opportunity to find an answer in real-time using the bot.
What do you dislike about the product?
I have not yet found a downside to using support suite
What problems is the product solving and how is that benefiting you?
trying to better organize our greetings and enchance our IVR configurations in Zendesk Talk.
Zendesk is reliable and allows my team to succeed
What do you like best about the product?
The support is fantastic and very helpful
What do you dislike about the product?
I've seen more outages lately than in past
What problems is the product solving and how is that benefiting you?
Customer contact and multi-network functions
Recommendations to others considering the product:
Be sure to take the introduction trainings
Best support tool - Easy to use
What do you like best about the product?
Easy configurations, great analytics. Thanks to their online tranings and knowledge base, we implemented Zendesk in 3 weeks.
What do you dislike about the product?
Not much to be honest. The suite has a great UI and the configurations are easy.
What problems is the product solving and how is that benefiting you?
Increasing the customer satisfaction of our platform users
best support
What do you like best about the product?
communication and updates are getting better
What do you dislike about the product?
some functionalities stop working from time to time
What problems is the product solving and how is that benefiting you?
tickets were not created from chat
Recommendations to others considering the product:
do not hesitate in giving it a try
Customer Service that feels human
What do you like best about the product?
Ease of use, personal Customer Service that doesn't feel like a robot, speed of resolution
What do you dislike about the product?
There is really nothing I disliked in this interaction.
What problems is the product solving and how is that benefiting you?
I am learning to use the platform as I am interested in working at Zendesk
Recommendations to others considering the product:
You will love it
Knowledgable and personable
What do you like best about the product?
I forgot that I had a chat session open and the Zendesk rep waited about 20 minutes until I returned. I thought that was a very kind gesture and saved me time from re-queueing. I also got an answer to my problem and a link to the steps to fix it.
What do you dislike about the product?
I didn't really have any issues with this, other than the problem itself, but there's always going to be problems. Zendesk helped me fix it though, and their chat support rep was friendly, prompt, and accurate. Just about as good a support experience as one could hope for.
What problems is the product solving and how is that benefiting you?
This helps us service clients of our app and service. We're able to coordinate between engineers, support, product to ensure our customers are having their needs met.
It has been great!
What do you like best about the product?
The team is really helpful and they are always able to answer my question.
What do you dislike about the product?
I dislike that there is a wait time to get to someone.
What problems is the product solving and how is that benefiting you?
We've been able to fix a lot of minor issues quickly and learn so many of the features that we didn't know were even capable with Zendesk.
Recommendations to others considering the product:
Reach out, they're a great help!
Zendesk should be the default ticketing app for all Support team.
What do you like best about the product?
Easy to use, highly configurable UI for both admins and agents
What do you dislike about the product?
Not much to dislike. Some of its third-party integration software can be improved but it takes both ends to work together.
What problems is the product solving and how is that benefiting you?
High-volume ticketing triage and management
Fast Support, Questions all answered!
What do you like best about the product?
I appreciated that I had the option to have Zen Desk contact me, or to wait for an online agent.
What do you dislike about the product?
The agent was really helpful, but there were limited resources available for the new UI.
What problems is the product solving and how is that benefiting you?
We transitioned to the new UI and had some questions about where some of the features went. The agent helped me locate the features!
Recommendations to others considering the product:
This is a great tool.
Great Support - Prompt Responses!
What do you like best about the product?
Zendesk makes it easy to speak with prospects and clients. You are able to manage your contacts and use various apps to expand your tools! They also have several methods of contact.
What do you dislike about the product?
Zendesk can improve in its continual development of customer suggested ideas. There are some things that are easy UI fixes that can transform the overall experience.
What problems is the product solving and how is that benefiting you?
We are noticing a faster first response time on our support team and we are able to accurately measure the results to see our continued success metrics. Thanks, Zendesk!
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