Zendesk Suite
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Best for IT Support Desks
What do you like best about the product?
Its on Cloud Only ,no on premise versions (SaaS-only).
Easy to use
Customer support is available more for premium users
It is daily used by organizations
Features are vast
Easy to use
Customer support is available more for premium users
It is daily used by organizations
Features are vast
What do you dislike about the product?
Cost is high when scale up happens and team size increases.
What problems is the product solving and how is that benefiting you?
It benefits by centralize and streamline all interactions
it improves response time and sla adherence through automation
it improves response time and sla adherence through automation
A feature rich chat support tool
What do you like best about the product?
Reporting panel and customised reports, chats supports and hints etc, their approach towards AI, simple and easy to setup. easy integration with lot of frameworks. This make customer support work easy.
What do you dislike about the product?
not find any dislike but prices may be factor for that but their feature justifies that
What problems is the product solving and how is that benefiting you?
Its insights, simple user interface, triggers all benefits in terms for understanding customer behaviour .
Zendesh Support Suite / Zendesh CRM Tool
What do you like best about the product?
Honestly, a great experience already had with the Zendesk Support Suite as the minimilastic view with all the necessary navigation on the go and at an ease accessibility function.
What do you dislike about the product?
Sometimes slow loading and lagging issues but the same is very rare.
What problems is the product solving and how is that benefiting you?
The Suite we are using in the agency is basically for Live Chat interaction with CXs, Raw Data extraction for the users, Knowledge base feed, Social Media Complaints.
It is a good tool for managing work related reports and data
What do you like best about the product?
It is most organized and easy understand tool.
What do you dislike about the product?
Sometimes it takes a little longer time to open the data.
What problems is the product solving and how is that benefiting you?
They enhancing the chatbots. It minimises a lot of work.
Extremely Awesome
What do you like best about the product?
Easy to acknowledge Tickets and user friendly too
What do you dislike about the product?
Nothing, Everything works Good and user friendly too
What problems is the product solving and how is that benefiting you?
Easily solving queries.
A Scalable Platform for Customer Service Excellence
What do you like best about the product?
Zendesk is a user-friendly customer support tool that brings all communication email, chat, calls, and social media into one platform. It saves time with features like automation and macros, offers useful reports to track performance, and allows customization to fit different team needs. It also connects easily with other tools like Slack and Shopify, supports self-service options like FAQs, works well for both small and large teams, and provides secure, mobile-friendly access for agents on the go.
What do you dislike about the product?
In my experience, Zendesk is a solid tool, but it does have a few drawbacks. It can be a bit overwhelming at first, especially when trying to set up or explore advanced features. Some of the more useful options—like detailed reporting or deeper customizations—are locked behind higher-priced plans, which can be limiting. I've also noticed occasional lags, especially when there’s a high volume of tickets. The reporting is helpful but takes time to fully understand. Also, when technical issues come up, Zendesk’s own support team isn’t always quick to respond.
What problems is the product solving and how is that benefiting you?
For me, it’s made handling tickets much smoother and more organized. The automation features help reduce repetitive work, and the reporting tools give helpful insights into performance and areas to improve. Overall, it improves response time, boosts productivity, and makes the support process more efficient and customer-friendly.
Easy to use and trust
What do you like best about the product?
the thread feature in emails is great for keeping track of conversations
What do you dislike about the product?
I dislike possibly the UI. It seems older
What problems is the product solving and how is that benefiting you?
It helps me connect to support as soon as i need it
One Stop Customer Experience
What do you like best about the product?
AI features in Zendesk are amazing alongside with Zendesk CCas and a lot fo new features and the company is evolving to provide the best in class customer experience solutions to it's clients
What do you dislike about the product?
The reporting is bad, but they are getting better with realtime reporting and there are few limitations on talk for their voice which I think they shoudl definitely look at alternatives
What problems is the product solving and how is that benefiting you?
Zendesk solves a lot of problems for us in answering customer queries for B2B and B2C, lead generation, Reporting, Messaging, social and calls. We can write AI procedures to increase efficiency of agents and automation scope is also very high on Zendesk.
Empowering Our Team with Seamless Support
What do you like best about the product?
We've been using Zendesk Support Suite for several months now, and it’s been a game-changer for our customer service operations. The interface is intuitive, the automation options are incredibly helpful, and it allows our team to stay organized and respond faster — without losing that human touch.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What really stands out is how Zendesk helps us personalize every interaction, even as we scale. It feels less like a ticketing system and more like a platform for real conversations.
Highly recommend it for teams that care about both efficiency and empathy.
What do you dislike about the product?
The interface can be a bit complex for new users, and advanced customization options are somewhat limited. Pricing also adds up quickly as you scale. Support response times could be faster.
What problems is the product solving and how is that benefiting you?
Zendesk helps us manage customer queries efficiently by centralizing communication across channels. It streamlines support, improves response time, and ensures no request falls through the cracks — boosting both team productivity and customer satisfaction.
Zendesk: Living Manifestation of Customer Service
What do you like best about the product?
Zendesk's ever evolving UI/UX provides a crystal clear clarity which not only meete an individual's business requirements but it helps users to improvise their work,
What do you dislike about the product?
Do whatever it takes to ensure Zendesk's game changing functionalities do not falter real time.
What problems is the product solving and how is that benefiting you?
Zendesk is the rapidly in the process of becoming the best and not one of the best.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
The basic configuration is correcting my grammer while generating conversations or the feature to store custom templates just sets it apart from other CRM tools.
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