Zendesk Suite
ZendeskExternal reviews
6,652 reviews
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Not hard to understand. Very good and knowledgeable customer service. V good online guide
What do you like best about the product?
Easy to navigate or setup. New features from time to time. Improvement bit by bit compare to the previous version. User friendly ui.
What do you dislike about the product?
I prefer to submit ticket online instead of via chat bot to get support help. Unless I don't know the short cut or can't find submit request after login to zendesk support.
What problems is the product solving and how is that benefiting you?
Application issues. Admin issue. Sales queries, Guides and frequently ask questions.
Recommendations to others considering the product:
get discount
Zendesk Review
What do you like best about the product?
once set up, the simple interface for agents to solve tickets.
What do you dislike about the product?
The various legacy and "new" admin tools. It has you switching to new places to change some settings, and remaining in other places to make changes
What problems is the product solving and how is that benefiting you?
It has eliminated LOTS OF EMAILs from my inbox, provided transparency and credibility to our clients and allows us to track times for future SLA use.
Recommendations to others considering the product:
Have an IT person on call at the time of setting up, if you want to set up custom email and website masking.
Very good
What do you like best about the product?
It offers sufficient flexibility to cover what we need, with additional wiggle room to expand in other directions without the need to look up competing services.
What do you dislike about the product?
We would love additional integrations to complement how users and customers prefer communicate across platforms. Additional tools to automate/trigger around attachments would also be a welcome addition.
What problems is the product solving and how is that benefiting you?
We're collecting support tickets and requests from users, which allows us to meet their needs as well as source valuable reports that highlight areas of improvement.
Response was much faster than my expectation
What do you like best about the product?
Speed of response and multiple channels/methods in which I am updated
What do you dislike about the product?
For this particular exchange there wasn't anything I disliked.
What problems is the product solving and how is that benefiting you?
Categorization of client issues, ease of changing or customizing workflows
Great software and responsive support
What do you like best about the product?
a lot of features and scope for this software
What do you dislike about the product?
nothing that we can think of. the software works really well!
What problems is the product solving and how is that benefiting you?
I.T. Support and being able to keep all notes in one place and be able to see what the priorities are for the day
Knowledgeable but a little slow
What do you like best about the product?
Tech was very knowledgeable and was able to get me the answers I needed to resolve the issue.
What do you dislike about the product?
Response times were a little slow at times.
What problems is the product solving and how is that benefiting you?
IT ticketing
Experience with Zendesk Support
What do you like best about the product?
Zendesk is by far the best balance between price and flexibility. With a small amount of experience or training, any person can configure and administer Zendesk. Zendesk provides a wide range of areas to customize it to your workflow, without having to build everything from the ground up.
What do you dislike about the product?
Having a system that is easy to manage and customize, means that more complex issues cannot be handled by Zendesk's internal tools. To accomplish very complex issues, or use cases that are not truly typical, can require additional development work to extend the capabilities of Zendesk.
What problems is the product solving and how is that benefiting you?
We're solving for our wider community support using Zendesk. We receive thousands of requests per day. Zendesk has allowed us to customize workflows for extremely different teams, while being able to provide a structured, efficient, and scalable response to user requests.
Review of Zendesk Support
What do you like best about the product?
Easy to use interface, consistent uptime
What do you dislike about the product?
The menu navigation can be difficult to get used to at first
What problems is the product solving and how is that benefiting you?
Client issues/requests
Zendesk SUpport
What do you like best about the product?
The urgent support advocacy you guys give.This is the best thing which I have got from you guys and highly experts in your support team plus will be glad if you guys give an developer support as well.
What do you dislike about the product?
Lack of developer resources and support agents for development because i would love to have this feature enabled for us in ZD, which can like help us in near future
What problems is the product solving and how is that benefiting you?
Customer satisfaction is a plus point, Customer retention other than that a high level of support to customers through your platform. Furthermore We have beneifits of taking analytical reports through tagging to see how customers impact is being placed on our products.
Recommendations to others considering the product:
Definitely a good
Nikki
What do you like best about the product?
The workspace in Zendesk is simple and easy to use.
What do you dislike about the product?
Reporting can be complicated. The Help Centre could be a little more user friendly, but I do love the Knowledge Capture.
What problems is the product solving and how is that benefiting you?
Capturing information. Linking information. Intergrations with Slack, Confluence, and Jira
Recommendations to others considering the product:
Huge capabilities. Some improvements could be made to chat.
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