Zendesk Suite
ZendeskExternal reviews
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Support Suite Review
What do you like best about the product?
I like how easy it is to use. It's very intuitive.
What do you dislike about the product?
I dislike that some of the triggers/automations are hardcoded and you can't manipulate as much of it as you want but it does work.
What problems is the product solving and how is that benefiting you?
We're able to give quick responses to our customers and deliver superb customer service. The users get the feeling that their issues are been handled promptly.
Amazing Product
What do you like best about the product?
Truly omnichannel view. Possibility to automate workflows and integrate with other apps both zendesk and 3rd party, connect social channels, keep your knowledgebase in one place, chat, phone.
What do you dislike about the product?
Well, seems that Zendesk is more oriented on organizations setup which is B2B, not B2C. B2C clients need more focus on brands area. There is big room for improvement now.
What problems is the product solving and how is that benefiting you?
Ass much as possible information could be gathered in one ticket view, on one screen. This allows us to have agents working with 1 screen, from everywhere around the globe. It makes us more flexible and concentrated on something important, instead of switching tabs, apps, windows and monitors.
Recommendations to others considering the product:
Explore zendesk knowledgebase and video learning library.
Zendesk Support- Efficient & Effective
What do you like best about the product?
Ease of contact, clear expectations from team with a smart frontline service bot that makes human interaction swift and pain free.
What do you dislike about the product?
Nothing at all. I found the service helpful and I appreciate that there are regular updates on issues that may be impacting my experience
What problems is the product solving and how is that benefiting you?
Data management, performance indicators which are helpful given the remote new world we now work in,
Zendesk Review at WazirX
What do you like best about the product?
Very easy to navigate through the various tickets, creating, merging everything is perfect.
What do you dislike about the product?
There is not much to dislike about Zendesk till now for me. Going great
What problems is the product solving and how is that benefiting you?
Zendesk, we use to send and receive emails to/from Customers, All related to Crypto Queries we use to solve on it, very fast delivery of emails.
Recommendations to others considering the product:
Yes, I will always recommend this Zendesk support to every organization, it is so fantastic and safe as well.
Zendesk is very smooth and easy to use. Support team is great as well.
What do you like best about the product?
I like the layout of Zendesk the best. Much better then other CRM's I've used
What do you dislike about the product?
I dislike how it does not display the phone numbers to people you call on the call log.
What problems is the product solving and how is that benefiting you?
With the support team's help I was able to get logged into the Zendesk Sell mobile app
Recommendations to others considering the product:
Very easy to navigate
Great helpdesk system (and not just helpdesk...)
What do you like best about the product?
Flexibility, user friendly, it helps resolving so many different challenges with running a Customer Service Team. Their Support Team is second to none.
What do you dislike about the product?
The only thing is the limited minimum time interval that automations can use, which is one hour. it would be great if this was reduced to minutes instead.
What problems is the product solving and how is that benefiting you?
Zendesk gives us the ability to support our Customers very efficiently and it can also be integrated in many other systems in use by most Organisations. The user interface is very easy to navigate and this reduces training time for new Agents. Customers are happy because their queries are dealt with in time.
Zendesk is the perfect suite for managing a large inbound support network.
What do you like best about the product?
I love the omnichannel approach, the easy user interface - and the ability to tailor the suite to my needs.
What do you dislike about the product?
Not much! I suppose that the chats could integrate into support more effectively - especially for times of high volume!
What problems is the product solving and how is that benefiting you?
A long customer journey - solved by being easy to use and track queries. Been able to improve our products by quantifying the issues with previous models.
Outstanding!
What do you like best about the product?
Zendesk has revolutionised our support desk services. I love the ease of ticket management. In particular I like the internal notes feature for collaborating with SMEs to resolve issues. Having an easy to use API is always appreciated!
What do you dislike about the product?
Nothing is missing in my opinion! The app market place provides all the expansion that I need!
What problems is the product solving and how is that benefiting you?
Efficient and effective support services provided to internal customers without onerous manual processes.
solved my issues.
What do you like best about the product?
The agent replied quickly and was able to share a recording that was very full.
What do you dislike about the product?
The time to reach and reply back could have been faster even though it was in a chat.
What problems is the product solving and how is that benefiting you?
I am trying to use Zendesk as a proper incident/problem tracking tool for my team.
Recommendations to others considering the product:
Try out all the other options to know what is out there before committing to one tool.
Best in Class
What do you like best about the product?
Zendesk is intuitive and easy to use. Onboarding is a breeze for new agents and administration is easy.
What do you dislike about the product?
Administration could be a little more robust.
What problems is the product solving and how is that benefiting you?
We are dealing with all of our support interactions through Zendesk support suite. It has made it easy to communicate with our customers and also have a great audit trail as well.
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