Zendesk Suite
ZendeskExternal reviews
6,506 reviews
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Very impressed with the speedy support that Zendesk offers.
What do you like best about the product?
Easy and accessible support that is live, and connects me to a real human.
What do you dislike about the product?
Navigating the FAQs and lengthy articles when trying to find solutions to problems.
What problems is the product solving and how is that benefiting you?
Zendesk support solved my log in, user and password issues. I have seen now there are many benefits to the support system, namely the easy and quick access to an agent.
Highly recommend ZenDesk
What do you like best about the product?
ZD is a very powerful tool for all aspects of your business. Great customer service and ongoing support.
What do you dislike about the product?
Better customization around the web widget messaging. Sometimes it lacks the features we're looking for.
What problems is the product solving and how is that benefiting you?
Centralized user data, a central hub for team workflows, being able to make data-driven decisions with analytics.
Recommendations to others considering the product:
Utilize the ZD support team because ZD is a very powerful program that can be utilized better with advice and guidance. It takes a few months to completely get used to ZD so lean on people for help!
Intuitive, and very easy to use, with tons of features too.
What do you like best about the product?
I like the simplicity of the service, it allows me to communicate with customers very easily.
What do you dislike about the product?
I don't like how the latest version was implemented, although, they are fixing many of the problems it was having initially. Also, the notification sounds are a bit annoying at times, I usually keep them muted.
What problems is the product solving and how is that benefiting you?
For technical problems, like installations, downloads, and activations, I also guide the customers through our site, and I can indicate to them the steps easily with captures, attachments, etc.
Have been using zendesk for years. Love it and customer service is great.
What do you like best about the product?
Customer support is the most helpful. Also like the reports.
What do you dislike about the product?
Can be confusing to create groups. But support helps.
What problems is the product solving and how is that benefiting you?
Help desk. I like the ease of talking to users with issues through the tickets. Benefits include ease of you.
Zendesk is the best kind of dream
What do you like best about the product?
I love the integrations Zendesk has! Our team uses quite a few and they're all handy. I also love how easy it is to organize and view old/new tickets. Their support team is incredibly fast and helpful too!
What do you dislike about the product?
The only thing I think is lacking (and maybe I am just missing it!) is there is no way to track how long an agent is idle in a ticket; however, we can integrate TymeShift into ZD and they track that :)
What problems is the product solving and how is that benefiting you?
We have a very busy Helpdesk so we are constantly solving a number of issues ranging from technology issues, software support, basic facilities issues etc. Having everything in ONE area is a major benefit - being able to go back and look at reoccurring issues and how they are solved is awesome.
Recommendations to others considering the product:
Just go for it! Play around with the features :)
Easy to understand and build by your own
What do you like best about the product?
I've never worked before with a customer
What do you dislike about the product?
service platform, now I even setup one by myself. Its intuitive and easy for dummies
What problems is the product solving and how is that benefiting you?
Customer Service department building and growing
Recommendations to others considering the product:
Easy to setup
Zendesk Quality Service
What do you like best about the product?
I like the professional Support we receive from Zendesk. Anytime we have a question or an issue arises Zendesk Support is always available to assist. Great Service!!
What do you dislike about the product?
There is nothing to dislike at this time.
What problems is the product solving and how is that benefiting you?
Customer Support Agents' efficiency to support our customers and provide detailed information on the resolution and outcome of the ticket. As always GREAT Service!!
Recommendations to others considering the product:
Great Product, would recommend it to anyone.
The value that Zendesk provides to our customers
What do you like best about the product?
How practical things are even to beginners who never worked with the platform before. I started without the knowledge of triggers, automations, etc, and I could learn them within a week.
What do you dislike about the product?
Sometimes we need third party apps to fill out some spaces that Zendesk doesn't fill, like a better way to reassign tickets based on schedules (like Round Robin).
What problems is the product solving and how is that benefiting you?
I build automations and triggers for my company. My job is to make our agents' job easier.
I also gather data from Zendesk Explore to help other fields of the company, like sales and marketing.
I also gather data from Zendesk Explore to help other fields of the company, like sales and marketing.
good experience
What do you like best about the product?
good support system, approachable, understandable,
What do you dislike about the product?
complicated settings, a lot of work if you don't know IT
What problems is the product solving and how is that benefiting you?
fast to respond, aproachable
Great support app!
What do you like best about the product?
I love that it is very easy to use. Even if you're not so techy, you can explore or follow along with guides on how to do something. There are a few times I encounter some difficulty, but the community discussion help a lot.
What do you dislike about the product?
formatting---adding emojis, it causes line break. It doesn't look good. And support said there's only some emojis but i tried almost all and they all cause line breaks
What problems is the product solving and how is that benefiting you?
We were having issues with consolidating customer concerns, while pulling up their customer information, and saving templates. We used to have different platforms for chat, email and phone. So with zendesk, we were able to get all three in one app. plus other platforms such as whatsapp, facebook messaging, etc
Recommendations to others considering the product:
best omnichannel support
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