Zendesk Suite
ZendeskExternal reviews
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Tool Experience
What do you like best about the product?
The tool helps me to solve the user's issues. Also, It's easy to use.
What do you dislike about the product?
The UI needs an update. It seems an old version.
What problems is the product solving and how is that benefiting you?
I solve users' queries via emails, and it's easy to access.
User experience
What do you like best about the product?
The ease of use of the tool and how easy it is to navigate
What do you dislike about the product?
The UI and the data is a little complicated to pull
What problems is the product solving and how is that benefiting you?
No issues for this as i havent contacted support
The Most Straightforward Customer Service Solution
What do you like best about the product?
Zendesk is an intuitive and easy-to-use tool, but the features are also very powerful. You get so much bang for your buck. We transitioned from a different customer service tool to Zendesk and were overjoyed that it gave us almost exactly what we needed with a much more friendly user experience and price.
What do you dislike about the product?
There are a few small aspects of customization that we would love to see. Right now I believe we can achieve these things through APIs, but would be amazing to see a greater degree of customization capability in the future.
What problems is the product solving and how is that benefiting you?
We needed a centralized place where we could easily collect and take care of all customer service requests, and have access to analytics. Zendesk provides this. We also created our public-facing Help Center website directly through Zendesk, so that makes it very simple to link a contact form and help articles directly to the support tool.
Recommendations to others considering the product:
It's a great customer service tool, whether this is your first experience with a tool of this kind, or you've got a lot of experience and need a change. The ease of use combined with the features you get will be hard to beat.
Zendesk user for last 1year
What do you like best about the product?
The formatting style.
It has built in modification tools.
It organized the text very well
Very nice UI
It has built in modification tools.
It organized the text very well
Very nice UI
What do you dislike about the product?
Kindly add more emojis.
It lags sometimes
It lags sometimes
What problems is the product solving and how is that benefiting you?
Users account-related queries.
Providing the best customer service
Providing the best customer service
Recommendations to others considering the product:
Best and reliable software
Intuitive and powerful
What do you like best about the product?
We've just starting using Zendesk and so far have found it very intuitive for our team. We're only scraping the surface of the features but can already see how powerful it is and think it will only get better over time for us as we tailor it to our needs.
It also a huge step up for us moving from separate email, phone and CRM systems to one system that we can work out of.
It also a huge step up for us moving from separate email, phone and CRM systems to one system that we can work out of.
What do you dislike about the product?
Overall, the program is very customisable, however there are some aspects where we need to create workarounds to match our workflow or there seem to be somewhat basic features missing (such as rich text editor for triggers to have a rich text auto email response). Overall we've loving it so far though.
What problems is the product solving and how is that benefiting you?
We've grown rapidly over the last two years and had outgrown our old systems. Zendesk allows us to have more complete view of our members by seeing all of the communications we've had with them in one place.
Good
What do you like best about the product?
I like the speed of the software and the way it has been developed
What do you dislike about the product?
There are lags that make it difficult to chat with users fast
What problems is the product solving and how is that benefiting you?
There a lot of problems have been solved through this platform of Zendesk. I am more productive because of Zendesk.
Good overall solution
What do you like best about the product?
Saving the history of client's requests is essential to giving good support and improving your services. Zendesk allows us to do this and provide a quick and easy way to review old history for specific clients or search a solution from a previous client encounter.
What do you dislike about the product?
We do receive notifications for a fair amount of temporary outages, but it does not always affect us. There are issues searching for clients from a specific domain which can be slightly frustrating.
What problems is the product solving and how is that benefiting you?
We use many of the Zendesk products as a one-stop-shop, Support ticketing, Online chat, Support documentation, and a small amount of usage with reporting (Explore). Integrating them allows us to see all client communication with the support team and insights to the Sales team on client communication.
Recommendations to others considering the product:
Request assistance with the setup from a Zendesk admin
Best for ticketing thing
What do you like best about the product?
Zendesk is used by us as a platform that specializes in delivering continuous email support to multiple subscribers. The team provides equitable assistance, and the ticket system ensures consistency. The support status, for example, is updated in real time and can be shared between teams. In addition, visibility on the list is advantageous, as is the feature that can be filtered through tagging.
What do you dislike about the product?
I believe that transfer, CC, and transfer features are not enough. It will be important when you exchange external emails within the company, so there is room for growth here.
What problems is the product solving and how is that benefiting you?
Zendesk Suite is primarily used in our organization to share an email support process to multiple team members. We use the concept of tickets to manage continuous support requests and track all transactions, making it easy for everyone in the team to exchange information, even if their contact information is different. In addition, the situation can be controlled and viewed in real time, which is very fast.
Zendesk is user friendly
What do you like best about the product?
It is user-friendly and easy to navigate and search past support requests.
What do you dislike about the product?
I don't like that you can't edit the private notes. If you misspelled something, you can't change it after closing the private comment.
What problems is the product solving and how is that benefiting you?
We are getting issues resolved in a structural manner in the company. We have trained users to enter a ticket within zendesk to be more organized.
Zendesk Support Suite Review
What do you like best about the product?
The best feature is the ability to import and export data. When I'm adding new organizations to our Zendesk account, I can easily generate reports, export them, and import them.
What do you dislike about the product?
Integration does not always work. Integration with the Ringcentral dialer, for example. Automatic ticket creation is not working when I get calls, and you will need to log out and re-login to your RingCentral account to fix it.
What problems is the product solving and how is that benefiting you?
Problems with our knowledge base articles and helpdesk support. We were able to create a knowledge base articles repository, and our helpdesk technicians are quickly resolving customer concerns.
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