Zendesk Suite
ZendeskExternal reviews
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Zendesk Review
What do you like best about the product?
I like the ability to customize views and the incredible interactive capabilities between ZD and other apps
What do you dislike about the product?
wish it was easier to create new emails in Zendesk-ones that were not replies to existing tickets
What problems is the product solving and how is that benefiting you?
I love the all-in-one-place aspect of ZD email and chat communications with customers and that it is easy to see the whole communication chain in one glance
Best CRM for your business
What do you like best about the product?
Zendesk auto calling
Ticket management
Reports & Charts
Analytics
Ticket management
Reports & Charts
Analytics
What do you dislike about the product?
Nothing as such but faced a bit of challenges in round robin calling.
What problems is the product solving and how is that benefiting you?
Except round robin calling glitches, I didn't face any challenges.
Zendesk Support keeps Customer Support easy
What do you like best about the product?
Zendesk's support suite has made it easy to manage multiple agents in assigning tickets and being a universal platform to respond to customer requests. The ability to use it as a dedicated support inbox has been key, and brings with it the suite of features to monitor and track the performance of a support team.
What do you dislike about the product?
The one complaint about Zendesk is it's current data structures regarding organizations. Although a useful tool, would look into hopeful automations that can help make the assignment of organizations to tickets easier.
What problems is the product solving and how is that benefiting you?
Zendesk support suite serves as the method for our team to actively respond to customer requests and questions, and form an organizational perspective, has streamlined regular business conversations by allowing them to sit in a siloed inbox where questions ans conversations can be tagged, triaged and designated.
Zendesk for Nonprofits
What do you like best about the product?
I like how easy it is to use and that it sends me emails with updates to my conversations
What do you dislike about the product?
The number of emails I receive from zendesk
What problems is the product solving and how is that benefiting you?
I use Zendesk with our IT department. It makes it easy to track tickets.
Powerful subscription based ticket system
What do you like best about the product?
subscription-based make it almost maintenance free and can always get new features, tons of app integration allows you to link this into other popular systems easily
What do you dislike about the product?
The build-in reporting functionality does need to improve, limited layout, not able to identify macro response from other responses. Customer fields does not allow to be linked with another custom field
What problems is the product solving and how is that benefiting you?
We use Zendesk to log issues reported by customers from different product lines. Zendesk provides a powerful search function to quickly find tickets you are looking for
Recommendations to others considering the product:
Zendesk does not support content search, and you may want to consider building some external tools to do more in-depth data analysis
Zendesk, the easy and inexpensive way to communicate with your customers.
What do you like best about the product?
Zendesk is easy.....easy easy easy to use. I can't stress that enough. It's very intuitive, very user friendly, and extremely helpful
What do you dislike about the product?
The block feature is pretty useless.. you can block someone, but they just reboot and can come right back in.
What problems is the product solving and how is that benefiting you?
Chat with visitors on the website in order to sort through and find potential customers and to also answer questions/provide customer support.
Very easy to respond to tickets and prioritize them
What do you like best about the product?
Zendesk makes it easy to triage tickets and integrates with systems to use data to triage them better
What do you dislike about the product?
The integrations can be a little clunky and take some effort to set up
What problems is the product solving and how is that benefiting you?
Helping customers in a better and easier way than ever, retaining them and giving a better experience
Masters of ticketing systems
What do you like best about the product?
Applies best practices, easy to use, automation rules are amazing.
What do you dislike about the product?
Reporting can be done easier to implement.
What problems is the product solving and how is that benefiting you?
Having everything in one place for m,y support agents
It's a great tool to follow up on our customer's requests and our team member's productivity
What do you like best about the product?
Is super helpful to be on top of different tickets at the same time and the integrations work perfectly.
What do you dislike about the product?
It would be great to have more information as a manager, about the team's performance.
What problems is the product solving and how is that benefiting you?
Tickets visibility and following up on customer's requests
Trey's Review
What do you like best about the product?
It allows you to integrate multiple services into one place.
What do you dislike about the product?
Zendesk could have more search features in order to find a specific ticket or member.
What problems is the product solving and how is that benefiting you?
We use zendesk as a system to answer all of our member questions, support tickets. Keeps everything organized and recorded.
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