Zendesk Suite
ZendeskExternal reviews
6,652 reviews
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The user friendliest customer support software
What do you like best about the product?
What I like the most about Zendesk Support Suite software is the multiple services available to customer support employees. Real-time chat is the best feature the software has. Whenever a client starts a chat the support agents receive a notification on the spot without any delay which enhances customer satisfaction. Also, automatic ticket creation is also another great feature the Zendesk Support Suite software provides.
What do you dislike about the product?
The only thing that I dislike about Zendesk is that the real-time live chats gets disconnected and does not get restored if there exist some network issues. The chat gets connected to another agent which may annoy the client who was engaged in the chat.
What problems is the product solving and how is that benefiting you?
The chat feature of the Zendesk Support Suite software helped me to get engaged with the clients who had problems while using the software at my organization. Thus, the chat feature helped me solve the issues that clients faced while using our software. Zendesk had multiple benefits like auto ticket creation and the Zendesk guide which makes it so unique and user friendly.
zen desk
What do you like best about the product?
Great support from the customer care team and ease deployment of UX, it is to use for everyone with effortless functionality,pre-built zendesk FAQ system is always helpful.
What do you dislike about the product?
Pricing is very high times. Customer support is lacking in crucial times before purchasing the bundle; users must know the features and usage benefits. It is also suitable for small teams, not recommended for heavy crew.
What problems is the product solving and how is that benefiting you?
Easy adoption and migration also made easy with inbuilt all user expected options, improve the real-time customer satisfaction virtually and also pre-build instant FAQ also developed asper our customized responses.
Recommendations to others considering the product:
Suitable for trial and stay extended usages.
Zendesk seeing the customers as the center point
What do you like best about the product?
I like the option to customize zendesk configuration to meet our internal and external goals
What do you dislike about the product?
i think there is room for better notifications management
What problems is the product solving and how is that benefiting you?
Better SLA's for customers problems, analyzing the data for future improvments
This best application for emails!
What do you like best about the product?
Easy to level. Can build your own macros for email. easy to give mass replies easy onboard new support employees with this software. can help making emails professional.
What do you dislike about the product?
Once a while we need to clear cache. Other website does not load up. and any user has an account zendesk who not part of organisation can see agent name and photo.
What problems is the product solving and how is that benefiting you?
Giving mass replies to users when our payment system is down. Or contact customers for feedback or give solutions to there problems! For creating tickets for customer resolution.
Recommendations to others considering the product:
If going make zendesk purchae. Kindly have a back software as zendesk can go down sometimes!
Easy to Use
What do you like best about the product?
Makes it easy to organize and respond to customer inquries via Chat, Social, Email, and Voicemail.
What do you dislike about the product?
I don't have any dislikes, it suits my needs
What problems is the product solving and how is that benefiting you?
It makes it simple to aggregate all inbound customer service messaging and respond to guests
Zendesk Review
What do you like best about the product?
The ui is ready to navigate. I had no issues with find the ticketing dashboard.
What do you dislike about the product?
Setting up the mail forwarding for my organization was challenging to deal with.
What problems is the product solving and how is that benefiting you?
I'm using Zendesk for resolving basic tech support issues.
Useful intergrated system
What do you like best about the product?
This system is easy for your employees to learn and use. It doesn't take weeks for them to become antequated with it and start helping your consumers.
What do you dislike about the product?
It can merge similar data that belongs to different individuals.
What problems is the product solving and how is that benefiting you?
Being able to reach out to the customer in the manner they would like (chat, email or call) and have their information right there.
Recommendations to others considering the product:
Great product that is easy to use and not only help your customers but also employees
Complete package for customer support
What do you like best about the product?
Replacing other systems with the 1 platform for email support, phone support, help tutorials, chat, forums, analytics
Fairly easy to manage
Fairly easy to manage
What do you dislike about the product?
High cost
Can be timely to administer depending on your setup complexity
Can be timely to administer depending on your setup complexity
What problems is the product solving and how is that benefiting you?
Customer Service
Customer Support
Self-service
Customer Support
Self-service
Great ticketing tool
What do you like best about the product?
Zendesk has made our lives a lot easier aside from delivering quality of service to our customers - both internal and external. Best is to keep track of our performances and review trends for improvement.
What do you dislike about the product?
Pricing will allow us to select ala carte so we won't have to upgrade our plans to help small and medium businesses. Zendesk has proven to be the best ticketing tool out in the market but can be pricey for SMEs.
What problems is the product solving and how is that benefiting you?
This is not applicable for my team. This is not applicable for my team. This is not applicable for my team. This is not applicable for my team. This is not applicable for my team.
Municipal experience
What do you like best about the product?
It is important that our city gets all data of chatbot for our own use easily.
What do you dislike about the product?
Nothing to dislike, everything works very smoothly.
What problems is the product solving and how is that benefiting you?
The best customer experience is available when we make a good integration from bot to real person, so we can continue direct conversation in those more complicated things. This integration works well with ultimate and our chat provider.
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