Zendesk Suite
ZendeskExternal reviews
6,522 reviews
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Powerful subscription based ticket system
What do you like best about the product?
subscription-based make it almost maintenance free and can always get new features, tons of app integration allows you to link this into other popular systems easily
What do you dislike about the product?
The build-in reporting functionality does need to improve, limited layout, not able to identify macro response from other responses. Customer fields does not allow to be linked with another custom field
What problems is the product solving and how is that benefiting you?
We use Zendesk to log issues reported by customers from different product lines. Zendesk provides a powerful search function to quickly find tickets you are looking for
Recommendations to others considering the product:
Zendesk does not support content search, and you may want to consider building some external tools to do more in-depth data analysis
Zendesk, the easy and inexpensive way to communicate with your customers.
What do you like best about the product?
Zendesk is easy.....easy easy easy to use. I can't stress that enough. It's very intuitive, very user friendly, and extremely helpful
What do you dislike about the product?
The block feature is pretty useless.. you can block someone, but they just reboot and can come right back in.
What problems is the product solving and how is that benefiting you?
Chat with visitors on the website in order to sort through and find potential customers and to also answer questions/provide customer support.
Very easy to respond to tickets and prioritize them
What do you like best about the product?
Zendesk makes it easy to triage tickets and integrates with systems to use data to triage them better
What do you dislike about the product?
The integrations can be a little clunky and take some effort to set up
What problems is the product solving and how is that benefiting you?
Helping customers in a better and easier way than ever, retaining them and giving a better experience
Masters of ticketing systems
What do you like best about the product?
Applies best practices, easy to use, automation rules are amazing.
What do you dislike about the product?
Reporting can be done easier to implement.
What problems is the product solving and how is that benefiting you?
Having everything in one place for m,y support agents
It's a great tool to follow up on our customer's requests and our team member's productivity
What do you like best about the product?
Is super helpful to be on top of different tickets at the same time and the integrations work perfectly.
What do you dislike about the product?
It would be great to have more information as a manager, about the team's performance.
What problems is the product solving and how is that benefiting you?
Tickets visibility and following up on customer's requests
Trey's Review
What do you like best about the product?
It allows you to integrate multiple services into one place.
What do you dislike about the product?
Zendesk could have more search features in order to find a specific ticket or member.
What problems is the product solving and how is that benefiting you?
We use zendesk as a system to answer all of our member questions, support tickets. Keeps everything organized and recorded.
Easy tracking of support
What do you like best about the product?
Easy to track support tickets, view internal and external dialogue, and look up any prior evidence stored within the tool.
What do you dislike about the product?
I sometimes find it difficult to tell whether my internal dialogue is strictly internal or if it is potentially being sent externally as well.
What problems is the product solving and how is that benefiting you?
Easily tracking our customers support issues as well as our internal support tracking as well. The biggest benefit is being able to login and see the clear status of the item and what communication has occurred.
Love working with Zendesk, works effortlessly.
What do you like best about the product?
I love that everything I need to make my job easier is right in the Zendesk Suite. It makes everything so much easier and effortless. I've never really had any issues with the interface or using it in general. Simplifies the communication process is working with other employees.
What do you dislike about the product?
For what I use the suite for, I don't have much to complain about. Not to say this product has no flaws or hiccups, but I haven't come across many that I need to complain about.
What problems is the product solving and how is that benefiting you?
I use Zendesk to solve support tickets for our products. Customers will contact us, and when it is after hours, it will create a ticket with Zendesk. It creates a trouble-free, as much as can be, work space. It allows for more accessible communication, especially when someone may need to take over someone else's tickets. The tickets can easily be transferred to one another or attended to without any trouble.
Efficient,speedy but needs minor improvements
What do you like best about the product?
1. Automatically saves incomplete drafts for later follow-ups
2. Swift redaction tool for removal of sensitive information
3. Throughout usage lifespan, no crash experienced.
4. Instant notification on errors
5. Instant save with no delays
2. Swift redaction tool for removal of sensitive information
3. Throughout usage lifespan, no crash experienced.
4. Instant notification on errors
5. Instant save with no delays
What do you dislike about the product?
1. On rare occasions (once in months) mouse cursor disappears, requiring a restart
What problems is the product solving and how is that benefiting you?
Problems solving:
1. Able to communicate with clients swiftly
2. Maintain a communication log for reference
Benefits:
1. Resolve client inquires via ZD with immediate response
1. Able to communicate with clients swiftly
2. Maintain a communication log for reference
Benefits:
1. Resolve client inquires via ZD with immediate response
Recommendations to others considering the product:
Most effective and customizable CRM system used till date, hghly recommended.
Great product in it's category
What do you like best about the product?
Awesome navigation features.
Easy UI
Easy tracking of one's work
Notifications are shown upfront
Searching and sorting features are great
Pretty much everything that you desire is all in one place.
Easy UI
Easy tracking of one's work
Notifications are shown upfront
Searching and sorting features are great
Pretty much everything that you desire is all in one place.
What do you dislike about the product?
Not much to dislike as the product provides almost all the required features. Compared to other competitors in the market it may lack a feature or two, but everything else is great.
What problems is the product solving and how is that benefiting you?
Tracking tickets is super easy while using zendesk, the benefits include less overhead for the person to manually track all the activities, multiple views and features make tracking easier than ever.
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